Client don't connect, but nextcloud seems to be correctly installed :(

Hello Nextclouders !

I installed a nextcloud on a OVH web hosting (not dedicated).
It is the second nextcloud I install on this server. The first works fine, but it was just a test.

But I have a problem with my second : Client refuse to connect to server.
The same client is connected to my first.

The SSL certificate is generated automaticly by OVH using Let’s Encrypt.

I save logs when I try to connect, but I don’t understand it.
Logs :

10-12 15:56:03:287 9175 OCC::OwncloudWizard::slotCurrentPageChanged: Current Wizard page changed to  0
10-12 15:56:11:546 9175 OCC::PostfixLineEdit::setFullText: "https://yanux.info/cloud"
10-12 15:56:11:549 9175 OCC::OwncloudSetupWizard::slotDetermineAuthType: Trying to look up system proxy
10-12 15:56:11:576 9175 OCC::OwncloudSetupWizard::slotSystemProxyLookupDone: No system proxy set by OS
10-12 15:56:11:580 9175 OCC::AbstractNetworkJob::start: !!! OCC::CheckServerJob created for "https://yanux.info/cloud" + "status.php" "OCC::OwncloudSetupWizard"
10-12 15:56:11:757 9175 OCC::CheckServerJob::finished: status.php returns:  QMap(("edition", QVariant(QString, ""))("installed", QVariant(bool, true))("maintenance", QVariant(bool, false))("needsDbUpgrade", QVariant(bool, false))("productname", QVariant(QString, "Nextcloud"))("version", QVariant(QString, "12.0.3.3"))("versionstring", QVariant(QString, "12.0.3")))   QNetworkReply::NetworkError(NoError)  Reply:  QNetworkReplyHttpImpl(0x181c5e0)
10-12 15:56:11:761 9175 OCC::OwncloudWizard::appendToConfigurationLog: Setup-Log:  "<font color=\"green\">Connecté avec succès à https://yanux.info/cloud/status.php : Nextcloud version 12.0.3 (12.0.3.3)</font><br/><br/>"
10-12 15:56:11:764 9175 OCC::OwncloudSetupWizard::slotOwnCloudFoundAuth: void OCC::OwncloudSetupWizard::slotOwnCloudFoundAuth(const QUrl&, const QVariantMap&)  was redirected to "https://yanux.info/cloud"
10-12 15:56:11:766 9175 OCC::AbstractNetworkJob::start: !!! OCC::DetermineAuthTypeJob created for "https://yanux.info/cloud" + "" "OCC::OwncloudSetupWizard"
10-12 15:56:11:940 9175 OCC::AbstractNetworkJob::slotFinished: void OCC::AbstractNetworkJob::slotFinished() QNetworkReply::NetworkError(AuthenticationRequiredError) "Host requires authentication" QVariant(int, 401)
10-12 15:56:11:943 9175 OCC::DetermineAuthTypeJob::finished: virtual bool OCC::DetermineAuthTypeJob::finished() ""
10-12 15:56:11:946 9175 OCC::PostfixLineEdit::setFullText: "https://yanux.info/cloud"
10-12 15:56:11:954 9175 OCC::OwncloudWizard::slotCurrentPageChanged: Current Wizard page changed to  1
10-12 15:56:14:462 9175 OCC::ConnectionValidator::checkAuthentication: # Check whether authenticated propfind works.
10-12 15:56:14:465 9175 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://yanux.info/nextcloud" + "/" "OCC::ConnectionValidator"
10-12 15:56:23:089 9175 unknown: QXcbConnection::atomName: bad Atom 154821742
10-12 15:56:24:199 9175 OCC::OwncloudSetupWizard::slotConnectToOCUrl: Connect to url:  "https://yanux.info/cloud"
10-12 15:56:24:202 9175 OCC::OwncloudWizard::appendToConfigurationLog: Setup-Log:  "Tentative de connexion Ă  Nextcloud sur https://yanux.info/cloud ..."
10-12 15:56:24:204 9175 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://yanux.info/cloud" + "/" "OCC::OwncloudSetupWizard"
10-12 15:56:24:764 9175 OCC::HttpCredentials::slotAuthentication: Stop request: Authentication failed for  "https://yanux.info/cloud/remote.php/webdav/"
10-12 15:56:24:767 9175 OCC::AbstractNetworkJob::slotFinished: void OCC::AbstractNetworkJob::slotFinished() QNetworkReply::NetworkError(OperationCanceledError) "Operation canceled" QVariant(Invalid)
10-12 15:56:24:770 9175 OCC::PropfindJob::finished: PROPFIND request *not* successful, http result code is 0 ""
10-12 15:56:28:761 9175 OCC::OwncloudWizard::slotCurrentPageChanged: Current Wizard page changed to  -1
10-12 15:56:28:765 9175 OCC::OwncloudSetupWizard::slotAssistantFinished: Rejected the new config, use the old!

Thanks a lot if someone can explain me :slight_smile:
Yanux

Hi!

I am not an expert in these things but a side for the mention of Owncloud in your logs (joking)…

This line seems to be in error:

10-12 15:56:24:770 9175 OCC::PropfindJob::finished: PROPFIND request not successful, http result code is 0 “”

are both of your instances running on the same (physical) machine?

nextcloud didn’t change a lot the desktop client :smile:

Yes, but I don’t now what to do with these line :frowning: Firefox can access, why not my client…

Yes, they are on the same web server.
I know that can work, because my father has 2 nextcloud on the same server. But maybe he specify something…

so we would need more information about your setup… as you can see. logs, installed softwares, versions… etc