Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
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Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version:
Nextcloud 33.0.0
- Operating system and version:
#1 SMP PREEMPT Debian 1:6.12.62-1+rpt1~bookworm (2026-01-19)
- Web server and version:
Server version: Apache/2.4.66 (Debian)
- Reverse proxy and version:
nginx version: openresty/1.27.1.2
- PHP version:
PHP 8.4.18 (cli) (built: Feb 24 2026 19:12:53) (NTS)
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
prob direct after installation
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
OMV Container
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
nope
Summary of the issues you are facing:
I was asked to replace the Nextcloud client. The one package by fedora is (too) old: 3.17 and the flatpak is 4.0.6. What would be the best way to do this without having to download all files?
Steps to replicate it (hint: details matter!):
- Fedora 43 has a package for nextcloud client 3.17, this is relatively old
- Remove the old client and install Nextcloud Desktop sync with flatpak
- The exiting connection do not surive this change
Creating new connections could not use the existing folders.
Log entries
Nextcloud
PASTE HERE
Web Browser
Apps
Enabled:
- activity: 6.0.0-dev.0
- admin_audit: 1.23.0
- bookmarks: 16.1.3
- brewmemo: 0.6.0
- bruteforcesettings: 6.0.0-dev.0
- calendar: 6.2.1
- circles: 33.0.0
- cloud_federation_api: 1.17.0
- comments: 1.23.0
- contacts: 8.4.1
- contactsinteraction: 1.14.1
- cookbook: 0.11.6
- dashboard: 7.13.0
- dav: 1.36.0
- encryption: 2.21.0
- end_to_end_encryption: 2.0.0
- federatedfilesharing: 1.23.0
- federation: 1.23.0
- files: 2.5.0
- files_downloadlimit: 5.1.0-dev.0
- files_external: 1.25.1
- files_pdfviewer: 6.0.0-dev.0
- files_reminders: 1.6.0
- files_sharing: 1.25.2
- files_trashbin: 1.23.0
- files_versions: 1.26.0
- firstrunwizard: 6.0.0-dev.0
- fulltextsearch: 33.0.0
- groupfolders: 21.0.6
- logreader: 6.0.0
- lookup_server_connector: 1.21.0
- nextcloud_announcements: 5.0.0
- notes: 4.13.0
- notifications: 6.0.0
- oauth2: 1.21.0
- onlyoffice: 10.0.0
- password_policy: 5.0.0-dev.0
- photos: 6.0.0-dev.0
- privacy: 5.0.0-dev.0
- profile: 1.2.0
- provisioning_api: 1.23.0
- recommendations: 6.0.0-dev.0
- related_resources: 4.0.0-dev.0
- richdocuments: 10.1.0
- serverinfo: 5.0.0-dev.0
- settings: 1.16.0
- sharebymail: 1.23.0
- support: 5.0.0
- survey_client: 5.0.0-dev.0
- suspicious_login: 11.0.0-dev.0
- systemtags: 1.23.0
- text: 7.0.0-dev.3
- theming: 2.8.0
- twofactor_backupcodes: 1.22.0
- twofactor_nextcloud_notification: 7.0.0
- twofactor_totp: 15.0.0-dev.0
- updatenotification: 1.23.0
- user_status: 1.13.0
- viewer: 6.0.0-dev.0
- weather_status: 1.13.0
- webhook_listeners: 1.5.0
- workflowengine: 2.15.0
Disabled:- app_api: 33.0.0 (installed 32.0.0)
- camerarawpreviews: 0.8.8 (installed 0.8.8)
- documentserver_community: 0.2.1 (installed 0.2.1)
- keeweb: 0.6.22 (installed 0.6.22)
- user_ldap: 1.24.0 (installed 1.22.0)