Catch 22 - upgrading from version 13 to 14

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Nextcloud version (eg, 12.0.2): 13.0.12
Operating system and version (eg, Ubuntu 17.04): Asustor NAS; no idea what Linux that is
Apache or nginx version (eg, Apache 2.4.25): dont know
PHP version (eg, 7.1): 5.6 (or 7.3)

The issue you are facing:

when I start PhP 7.13 on the Asustor, nextcloud doesnt work anymore. It comes with this error:
‘This version of Nextcloud is not compatible with > PHP 7.2.
You are currently running 7.3.12.’

so to start any update, i have to swittch back to PHP 6.6.

When I start the Update-link on nextcloud settings (download new version), it leads me to a website from netxcloud for updating. But there it only tells me, that an update is not possible because I use PHP5 and it needs PHP7.

how do I get out of this catch 22 ?

Is this the first time you’ve seen this error? (Y/N): No, this comes all the time.

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:


Hello @pgraetz,

please make sure your webserver uses the same version as your command line.
Not sure how you determined your versions.

Hi, thx,
I dont use any commandline. I guess you mean how I determine the PHP Version ? It tells me in the error message what version PHP I have.
That is the only version of PHP that is installable for the Asustore NAS.
The problem seems to be that if I switch PHP 7 on, at the NAS, then Nextcloud 13 doesnt work anymore. It sais it is the wrong PHP version. If I switch PHP 7.2 off at the NAS, then its back to PHP 5.6 and Nextcloud works again.

If I then go to upgrade Nextcloud, it tells me that this doesnt go, because I use a old PHP and I should first upgrade to PHP7.

SO if i understand you correct, I should install PHP 7.0 (or at least a lower version of PHP than 7.2 ?) Is that what u suggest ?


Ok, understood your situation. So don’t install 7.0

Instead do a manual update by removing and adding new files. After that change your php version and update.

Does that work for you?