Can't use Collabora on NextCloud

NCutilisateur · September 26, 2021, 8:04pm

Hello,
For installing Collabora on my Nextcloud instance, I used this guide : https://nextcloud.com/blog/how-to-install-collabora-online-in-nextcloud-hub/

Everything goes well until I try to create a new document because I have only an empty window as you can see :
image_2021-09-26_220336

What shall I do ?

logart · October 7, 2021, 5:18pm

I have a similar issue. I am seeing this in my javascript console:

bundle.js:1 Uncaught ReferenceError: Cursor is not defined
    at NewClass.initialize (bundle.js:1)
    at new NewClass (bundle.js:1)
    at Object.L.map (bundle.js:1)
    at bundle.js:1
    at bundle.js:1
    at bundle.js:1

rakekniven · October 7, 2021, 6:59pm

Check the log of NC.
And the log of your webserver.

Did the apps install successfully?

steffen.moser · October 8, 2021, 7:26am

We’ve exactly the same problem since upgrading our CODE server to version 6.4.10.49-49 (from 6.4.10.48-48) which brings LOOLWSD HTTP Server 6.4.13. I don’t see any problems neither in the Nextcloud nor in the CollaboraOnline server logs. Only the message about the undefined Cursor is shown in the browser console.

We are running NC 20.0.12 and the Collabora Online App 3.8.6.

steffen.moser · October 8, 2021, 8:06am

What did you change? Did you update your Collabora Online server (like we did before we’ve run into the problem)? Which version of the Collabora Online App do you use in Nextcloud? Which version of Nextcloud do you run?

steffen.moser · October 8, 2021, 10:13am

As we do encounter the same problem when accessing our CODE server from Moodle (instead of Nextcloud), I’ve filed a bug at the CODE project:

github.com/CollaboraOnline/online

Upgrading to loolwsd 6.4.13-1 leads to JavaScript error (Uncaught ReferenceError: Cursor is not defined)

opened 09:18AM - 08 Oct 21 UTC

steffen-moser

bug unconfirmed

**Describe the bug** We are running Nextcloud 20.0.12 combined with the Collabo…ra Online App 3.8.6. After upgrading our CODE server (Ubuntu 20.04) from "collaboraoffica 6.4.10.48-48" to "collaboraoffice 6.4.10.49-49", CODE seems to be broken. Whenever we try to open a document, we run into these error messages on the browser console: ``` bundle.js:1 Uncaught ReferenceError: Cursor is not defined at NewClass.initialize (bundle.js:1) at new NewClass (bundle.js:1) at Object.L.map (bundle.js:1) at bundle.js:1 at bundle.js:1 at bundle.js:1 ``` Other people do seem to encounter exactly the same problem, cf.: [1] It does not seem to be related to Nextcloud. The same error is displayed when accessing Collabora Online from Moodle. Of course, we empty our browser cache, I even used a plain new profile. We do not find any hints in the logs, neither in Nextcloud's logs nor in Collabora's logs. **To Reproduce** Steps to reproduce the behavior: 1. Install the most recent version of CODE on Ubuntu 20.04. 2. Try to access CODE from Nextcloud or Moodle by opening an existing document (or creating a new document). **Expected behavior** The document should be opened. **Actual behavior** An empty screen is shown, as depicted in [1]. The browser console shows the above-mentioned JavaScript error. **Desktop (please complete the following information)** - OS: macOS 11.6 - Browser: Chrome - Version: 94.0.4606.81 Other browsers (Chrome on Android, Firefox on macOS, Safari on macOS, Edge on macOS) show the same problem. **Additional context** We did not have any problem with "collaboraoffice 6.4.10.48-48". We did not change anything on the Nextcloud or Moodle side. [1] https://help.nextcloud.com/t/cant-use-collabora-on-nextcloud/124345

NCutilisateur · November 14, 2021, 6:37pm

Hello,
I have read you’re answers and the links embeded but I think they’re not appropriate to my configuration.
I’ve got NextCloud 22.2.2.0 and Collabora is installed from the Application menu and, at this time, Collabora is in version 4.2.3 and CODE in 6.4.1303
I suppose it’s the latest version ?
Do I have to install CODE following this guide https://www.collaboraoffice.com/code/linux-packages/ ?