can't update to a new version

ℹ️ Support
, ,
1
Support intro

Sorry to hear you’re facing problems. :slightly_frowning_face:

The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.

If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.

Getting help

In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.

Before clicking submit: Please check if your query is already addressed via the following resources:

(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).

The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • 30.x.x I’m not sure anymore
  • Operating system and version (e.g., Ubuntu 24.04):
    • debian 13
  • Web server and version (e.g, Apache 2.4.25):
    • apache 2.4.65
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • none
  • PHP version (e.g, 8.3):
    • php8.4.11
  • Is this the first time you’ve seen this error? (Yes / No):
    • Yes
  • When did this problem seem to first start?
    • after updating to debian 13
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • replace me
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • no

Summary of the issue you are facing:

Hello guys, I hope somebody can help me. I upgraded to Debian 13 and didn’t look if this works with my Nextcloud 30 version (I know dumb but didn’t thought about this). Now I can’t upgrade it because when I lower the php version apache2 don’t work and if I use php8.4.11 Nextcloud don’t work. I tried manually updating but same error (This version of Nextcloud is not compatible with PHP>=8.4.You are currently running 8.4.11).
How can I fix this now?

Log entries

Nextcloud

This version of Nextcloud is not compatible with PHP>=8.4.<br/>You are currently running 8.4.11
2

NC 31 should be compatible with php 8.4:

you can do the manual upgrade (since the upgrade itself runs just the new code):

1 Like
3

Thanks, worked after some small problems. Thought I first need to install the latest NC30 release but by directly installing NC31 it’s working again!

But I have a problem, it seems like all my apps are gone… Is there a way to get them back?

4

From command-line (in theory also web-interface), you can install them again. They perhaps ask you after that to run the occ upgrade command to update their table structure, if there have been changes since the last version you were using. And also under the condition that the apps are available for NC 31.

5

This topic was automatically closed 8 days after the last reply. New replies are no longer allowed.