Cant set any emails

I cannot set mine (admin’s) or anyone else emails and I also cannot tell you anything about the operating system or the logs because my hosting company have blocked a lot of stuff.

what happens is I go to my profile enter an email then press enter and on my profile pic there is a small loading symbol. then it goes away and I thought it would be done but when I reload its gone and I’ve got proof its not working and that’s because when I go to the email server in settings > basic settings it says “You need to set your user email before being able to send test emails.”.

thanks,
Asa

Hi Asa,

strange, is this a new installation? Sounds like some permission-issue…

Could you at least tell us what version of nextcloud you are using?

Maybe you can find some further information under “system”…

Screenshot_20200421_225955

Regards
Boris

here is the information i could find on that page

the operating system part was left empty and the nextcloud version is 18.0.3

CPU: Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz Intel® Xeon® CPU E5-2620 v3 @ 2.40GHz (6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 cores)

Memory: 251.5 GB

Files: 2563

Storages: 2

Free Space: 3.9 TB

PHP

Version: 7.2.29

Memory Limit: 256 MB

Max Execution Time: 3600

Upload max size: 128 MB

Database

Type: mysql

Version: 10.3.22

Size: 8.4 MB

there are also some errors that I cannot fix due to restricted access to the server.

try installing app occweb from appstore… it could be of help here.

about your emailproblem…

go to your admin-account --> setup --> settings --> administration/basic settings and enter a working email-server there…

i have entered all the details for the email server but i can’t test it because it will not let me set my personal admin email. This is the issue i am trying to fix

Please post a picture from insert email-address and the error in the panel.

when i try to test the server it says" You need to set your user email before being able to send test emails." but when i try set one in admin when i reload it after a minute or two its gone.

but i currently have bigger issues and thats cos my updater has got stuck “Step 3 is currently in process. Please reload this page later.”

i have now fixed all the issues by re-installing it. thanks for trying to help