# Can't (re)activate, install oder remove any apps **URL:** \ **Category:** ℹ️ Support\ **Created:** [March 1, 2017, 9:31am UTC](https://help.nextcloud.com/t/cant-re-activate-install-oder-remove-any-apps/9522 "2017-03-01T09:31:59Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![CdrBo](https://help.nextcloud.com/user_avatar/help.nextcloud.com/cdrbo/32/3091_2.png) [@CdrBo](https://help.nextcloud.com/u/CdrBo)\ **Post date:** [March 1, 2017, 9:32am UTC](https://help.nextcloud.com/t/cant-re-activate-install-oder-remove-any-apps/9522/1 "2017-03-01T09:32:00Z")
Nextcloud version _(eg, 10.0.2)_:11.0.2 Operating system and version _(eg, Ubuntu 16.04)_: I don’t know Apache or nginx version _(eg, Apache 2.4.25)_: I don’t know PHP version _(eg, 5.6)_:7.0 Is this the first time you’ve seen this error?:yes Can you reliably replicate it? (If so, please outline steps): Trying to (re)activate, install or remove apps, I am being asked for password. Its correct, but it keeps asking again and again and again. The issue you are facing: I installed nextcloud on my [all-inkl.com](http://all-inkl.com) webspace. Everything worked fine. Today a message showed up, telling me about a new version. I started the update and installed v11.0.2 During update I was told, that some 3rd party apps were deactivated. I tried to re-activate them when I was asked for my password. I typed in my password and nothing happened. After a few seconds nextcloud asks for password again. And again and again. No matter how many times I type in my password, nothing happens (besides being asked again). But the password is correct. I logged out and used it to login again. I even changed it several times. But I still can’t activate any apps or create new users. The output of your Nextcloud log in **Admin \> Logging** : The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!): \ 'ocgl1uli7wn4', 'passwordsalt' =\> '\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*', 'secret' =\> '\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*', 'trusted\_domains' =\> array ( 0 =\> '\*\*\*\*\*', ), 'datadirectory' =\> '/www/htdocs/\*\*\*\*\*/cloud/data', 'overwrite.cli.url' =\> 'http://cloud.\*\*\*\*\*.\*\*', 'dbtype' =\> 'mysql', 'version' =\> '11.0.2.7', 'dbname' =\> '\*\*\*\*\*', 'dbhost' =\> 'localhost', 'dbport' =\> '', 'dbtableprefix' =\> '\*\*\*\_', 'dbuser' =\> '\*\*\*\*\*\*\*\*', 'dbpassword' =\> '\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*', 'logtimezone' =\> 'Europe/Berlin', 'installed' =\> true, 'tempdirectory' =\> '/www/htdocs/\*\*\*\*\*\*\*\*/cloud/tmp/', 'mail\_smtpmode' =\> 'smtp', 'mail\_smtpsecure' =\> 'tls', 'mail\_from\_address' =\> '\*\*\*\*\*', 'mail\_domain' =\> '\*\*\*\*\*\*\*\*.de', 'mail\_smtpauthtype' =\> 'PLAIN', 'mail\_smtpauth' =\> 1, 'mail\_smtphost' =\> '\*\*\*\*\*.kasserver.com', 'mail\_smtpname' =\> '\*\*\*\*\*\*', 'mail\_smtppassword' =\> '\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*', 'maintenance' =\> false, 'updater.secret' =\> '\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*/\*\*\*\*\*\*\*\*\*\*\*', 'theme' =\> '', 'loglevel' =\> 2, ); The output of your Apache/nginx/system log in `/var/log/ ____ `: I don't know how to get this information ---
**Author:** ![CdrBo](https://help.nextcloud.com/user_avatar/help.nextcloud.com/cdrbo/32/3091_2.png) [@CdrBo](https://help.nextcloud.com/u/CdrBo)\ **Post date:** [March 1, 2017, 9:35am UTC](https://help.nextcloud.com/t/cant-re-activate-install-oder-remove-any-apps/9522/2 "2017-03-01T09:35:37Z")
Sorry, I forgot the logs. Here they are: {“reqId”:“WLaNzVUNlHMAADhKPskAAAAJ”,“remoteAddr”:“91.56.166.53”,“app”:“core”,“message”:“Login failed: ‘’ (Remote IP: ‘91.56.166.53’)”,“level”:2,“time”:“2017-03-01T10:01:52+01:00”,“method”:“POST”,“url”:"/index.php/login/confirm",“user”:“CdrBo”,“version”:“11.0.2.7”} {“reqId”:“WLaNz1UNlHMAABMOhGMAAAAF”,“remoteAddr”:“91.56.166.53”,“app”:“core”,“message”:“Login failed: ‘’ (Remote IP: ‘91.56.166.53’)”,“level”:2,“time”:“2017-03-01T10:02:22+01:00”,“method”:“POST”,“url”:"/index.php/login/confirm",“user”:“CdrBo”,“version”:“11.0.2.7”} {“reqId”:“WLaORVUNlHMAABlmEOUAAAAD”,“remoteAddr”:“91.56.166.53”,“app”:“core”,“message”:“Login failed: ‘’ (Remote IP: ‘91.56.166.53’)”,“level”:2,“time”:“2017-03-01T10:03:31+01:00”,“method”:“POST”,“url”:"/index.php/login/confirm",“user”:“CdrBo”,“version”:“11.0.2.7”} {“reqId”:“WLaOcFUNlHMAADiJQUIAAAAM”,“remoteAddr”:“91.56.166.53”,“app”:“core”,“message”:“Login failed: ‘’ (Remote IP: ‘91.56.166.53’)”,“level”:2,“time”:“2017-03-01T10:04:14+01:00”,“method”:“POST”,“url”:"/index.php/login/confirm",“user”:“CdrBo”,“version”:“11.0.2.7”} {“reqId”:“WLaPrlUNlHMAAHqMxMgAAAAH”,“remoteAddr”:“91.56.166.53”,“app”:“core”,“message”:“Login failed: ‘’ (Remote IP: ‘91.56.166.53’)”,“level”:2,“time”:“2017-03-01T10:09:32+01:00”,“method”:“POST”,“url”:"/index.php/login/confirm",“user”:“CdrBo”,“version”:“11.0.2.7”} {“reqId”:“WLaQHVUNlHMAABK@58cAAAAN”,“remoteAddr”:“91.56.166.53”,“app”:“core”,“message”:“Login failed: ‘’ (Remote IP: ‘91.56.166.53’)”,“level”:2,“time”:“2017-03-01T10:11:23+01:00”,“method”:“POST”,“url”:"/index.php/login/confirm",“user”:“CdrBo”,“version”:“11.0.2.7”} {“reqId”:“WLaQhlUNlHMAAHkGZ@wAAAAJ”,“remoteAddr”:“91.56.166.53”,“app”:“core”,“message”:“Login failed: ‘CdrBo’ (Remote IP: ‘91.56.166.53’)”,“level”:2,“time”:“2017-03-01T10:12:38+01:00”,“method”:“PROPFIND”,“url”:"/remote.php/webdav/",“user”:“CdrBo”,“version”:“11.0.2.7”} {“reqId”:“WLaQhlUNlHMAAHkGZ@wAAAAJ”,“remoteAddr”:“91.56.166.53”,“app”:“core”,“message”:“Login failed: ‘CdrBo’ (Remote IP: ‘91.56.166.53’)”,“level”:2,“time”:“2017-03-01T10:13:08+01:00”,“method”:“PROPFIND”,“url”:"/remote.php/webdav/",“user”:"–",“version”:“11.0.2.7”} {“reqId”:“WLaQkVUNlHMAAAcab@kAAAAN”,“remoteAddr”:“91.56.166.53”,“app”:“core”,“message”:“Login failed: ‘CdrBo’ (Remote IP: ‘91.56.166.53’)”,“level”:2,“time”:“2017-03-01T10:13:19+01:00”,“method”:“PROPFIND”,“url”:"/remote.php/webdav/",“user”:"–",“version”:“11.0.2.7”} {“reqId”:“WLaR0VUNlHMAAFMTiPMAAAAC”,“remoteAddr”:“91.56.166.53”,“app”:“core”,“message”:“Login failed: ‘’ (Remote IP: ‘91.56.166.53’)”,“level”:2,“time”:“2017-03-01T10:18:40+01:00”,“method”:“POST”,“url”:"/index.php/login/confirm",“user”:“CdrBo”,“version”:“11.0.2.7”} ---
**Author:** ![JasonBayton](https://help.nextcloud.com/user_avatar/help.nextcloud.com/jasonbayton/32/297_2.png) [@JasonBayton](https://help.nextcloud.com/u/JasonBayton)\ **Post date:** [March 1, 2017, 9:44am UTC](https://help.nextcloud.com/t/cant-re-activate-install-oder-remove-any-apps/9522/3 "2017-03-01T09:44:20Z")
You may find these topics relevant: > [@NC11 won't accept my admin password?](https://help.nextcloud.com/t/nc11-wont-accept-my-admin-password/6455): > > Hello, I just got done setting up a Nextcloud 11 installation running on Debian 8.6 Jessie and it went fine, Until i got to the point where i am now in the web interface to setup a couple of user accounts and no matter how many times i put in my admin password it keeps asking for it as shown in this image. [[image] ](https://i.imgur.com/qimDfWs.png) It has the same issue if i try and add an addon, However i am able to change the administrator password fine. The /var/www/nextcloud folder and all … > [@Nexctloud 11 failed to confirm administrator password](https://help.nextcloud.com/t/nexctloud-11-failed-to-confirm-administrator-password/6299): > > HI all. I try to use nextcloud 11. After install nextcloud server i want to install application to allow ldap authentication. I find the app and click Enable and see , after enter my password login windows will appear again and app didn’t enable. If I enter wrong password I see message that entered password is wrong. I can’t install all apps, create users and change private policy for my email and phone. Somebody faced a similar problem? [image] > [@Nextcloud version 11.0.1 Admin Password Confirmation Popup](https://help.nextcloud.com/t/nextcloud-version-11-0-1-admin-password-confirmation-popup/9192): > > Hi… I have installed Nextcloud version 11.0.1 and using PHP 7.0 with mysql version 5.7 It was installed correctly but I’m unable to enable/disable any app or update any details of admin. Kindly help. > [@Password required to activate app](https://help.nextcloud.com/t/password-required-to-activate-app/6600): > > Hej there, I try to add some apps and will be prompted to enter a password. But if I use the current admin password it happens nothing. App is not activated and password prompt is coming up again. Any idea? Kind regards //neph > [@I can not make any changes in admin panell](https://help.nextcloud.com/t/i-can-not-make-any-changes-in-admin-panell/8858): > > I can not make any changes requires admin password, again and again. And for each operation identically, create user, create group… There are others but these should hopefully get you started. ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 2, 2024, 12:56pm UTC](https://help.nextcloud.com/t/cant-re-activate-install-oder-remove-any-apps/9522/4 "2024-12-02T12:56:21Z")
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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 4, 2024, 1:09pm UTC](https://help.nextcloud.com/t/cant-re-activate-install-oder-remove-any-apps/9522/5 "2024-12-04T13:09:43Z")