Nextcloud version: 13.0.1
Operating system and version: Ubuntu 16.04.5 LTS
Apache or nginx version: Apache 2.4.18
PHP version: PHP 7.1.24-1+ubuntu16.04.1+deb.sury.org+1
The issue you are facing: Suddenly we can no longer login to the nextcloud server by any means.
There hasn’t been any recent changes. Last NC update was on last april. It has been working well until now.
Today all logins are impossible. We have both normal users and via IMAP backend. The mail server works well.
Trying to log through the web interface shows the following error message:
Internal Server Error
The server encountered an internal error and was unable to complete your request.
Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.
More details can be found in the server log.
Is this the first time you’ve seen this error?: Yes
Steps to replicate it:
- Try to login either through web interface or desktop client
The output of nextcloud.log file:
{"reqId":"0hsdqh6g5mrLiwUFPT89","level":3,"time":"2018-11-29T11:23:10+00:00","remoteAddr":"[REDACTED]","user":"--","app":"PHP","method":"POST","url":"\/index.php\/login","message":"Error while sending QUERY packet. PID=515 at \/home\/[REDACTED]\/public_html\/3rdparty\/doctrine\/dbal\/lib\/Doctrine\/DBAL\/Driver\/PDOStatement.php#105","userAgent":"Mozilla\/5.0 (X11; Linux x86_64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/70.0.3538.102 Safari\/537.36","version":"13.0.1.1"}
{"reqId":"0hsdqh6g5mrLiwUFPT89","level":3,"time":"2018-11-29T11:23:10+00:00","remoteAddr":"[REDACTED]","user":"--","app":"PHP","method":"POST","url":"\/index.php\/login","message":"Error while sending QUERY packet. PID=515 at \/home\/[REDACTED]\/public_html\/3rdparty\/doctrine\/dbal\/lib\/Doctrine\/DBAL\/Driver\/PDOStatement.php#105","userAgent":"Mozilla\/5.0 (X11; Linux x86_64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/70.0.3538.102 Safari\/537.36","version":"13.0.1.1"}
{"reqId":"0hsdqh6g5mrLiwUFPT89","level":3,"time":"2018-11-29T11:23:10+00:00","remoteAddr":"[REDACTED]","user":"--","app":"index","method":"POST","url":"\/index.php\/login","message":"Exception: {\"Exception\":\"Doctrine\\\\DBAL\\\\Exception\\\\DriverException\",\"Message\":\"An exception occurred while executing 'SELECT `uid`, `password` FROM `oc_users` WHERE LOWER(`uid`) = LOWER(?)' with params [\\\"[REDACTED]\\\"]:\\n\\nSQLSTATE[HY000]: General error: 2006 MySQL server has gone away\",\"Code\":0,\"Trace\":\"#0 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/doctrine\\\/dbal\\\/lib\\\/Doctrine\\\/DBAL\\\/DBALException.php(128): Doctrine\\\\DBAL\\\\Driver\\\\AbstractMySQLDriver->convertException('An exception oc...', Object(Doctrine\\\\DBAL\\\\Driver\\\\PDOException))\\n#1 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/doctrine\\\/dbal\\\/lib\\\/Doctrine\\\/DBAL\\\/Statement.php(177): Doctrine\\\\DBAL\\\\DBALException::driverExceptionDuringQuery(Object(Doctrine\\\\DBAL\\\\Driver\\\\PDOMySql\\\\Driver), Object(Doctrine\\\\DBAL\\\\Driver\\\\PDOException), 'SELECT `uid`, `...', Array)\\n#2 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/legacy\\\/db\\\/statementwrapper.php(71): Doctrine\\\\DBAL\\\\Statement->execute(Array)\\n#3 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/User\\\/Database.php(223): OC_DB_StatementWrapper->execute(Array)\\n#4 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/User\\\/Manager.php(204): OC\\\\User\\\\Database->checkPassword(*** sensitive parameters replaced ***)\\n#5 \\\/home\\\/[REDACTED]\\\/public_html\\\/core\\\/Controller\\\/LoginController.php(254): OC\\\\User\\\\Manager->checkPasswordNoLogging(*** sensitive parameters replaced ***)\\n#6 [internal function]: OC\\\\Core\\\\Controller\\\\LoginController->tryLogin(*** sensitive parameters replaced ***)\\n#7 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(161): call_user_func_array(Array, Array)\\n#8 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(91): OC\\\\AppFramework\\\\Http\\\\Dispatcher->executeController(Object(OC\\\\Core\\\\Controller\\\\LoginController), 'tryLogin')\\n#9 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/AppFramework\\\/App.php(115): OC\\\\AppFramework\\\\Http\\\\Dispatcher->dispatch(Object(OC\\\\Core\\\\Controller\\\\LoginController), 'tryLogin')\\n#10 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/AppFramework\\\/Routing\\\/RouteActionHandler.php(47): OC\\\\AppFramework\\\\App::main('OC\\\\\\\\Core\\\\\\\\Control...', 'tryLogin', Object(OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer), Array)\\n#11 [internal function]: OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler->__invoke(Array)\\n#12 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Route\\\/Router.php(297): call_user_func(Object(OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler), Array)\\n#13 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/base.php(998): OC\\\\Route\\\\Router->match('\\\/login')\\n#14 \\\/home\\\/[REDACTED]\\\/public_html\\\/index.php(37): OC::handleRequest()\\n#15 {main}\",\"File\":\"\\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/doctrine\\\/dbal\\\/lib\\\/Doctrine\\\/DBAL\\\/Driver\\\/AbstractMySQLDriver.php\",\"Line\":115}","userAgent":"Mozilla\/5.0 (X11; Linux x86_64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/70.0.3538.102 Safari\/537.36","version":"13.0.1.1"}
{"reqId":"0hsdqh6g5mrLiwUFPT89","level":3,"time":"2018-11-29T11:23:10+00:00","remoteAddr":"[REDACTED]","user":"--","app":"index","method":"POST","url":"\/index.php\/login","message":"Exception: {\"Exception\":\"Doctrine\\\\DBAL\\\\Exception\\\\DriverException\",\"Message\":\"An exception occurred while executing 'SELECT `uid`, `password` FROM `oc_users` WHERE LOWER(`uid`) = LOWER(?)' with params [\\\"[REDACTED]\\\"]:\\n\\nSQLSTATE[HY000]: General error: 2006 MySQL server has gone away\",\"Code\":0,\"Trace\":\"#0 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/doctrine\\\/dbal\\\/lib\\\/Doctrine\\\/DBAL\\\/DBALException.php(128): Doctrine\\\\DBAL\\\\Driver\\\\AbstractMySQLDriver->convertException('An exception oc...', Object(Doctrine\\\\DBAL\\\\Driver\\\\PDOException))\\n#1 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/doctrine\\\/dbal\\\/lib\\\/Doctrine\\\/DBAL\\\/Statement.php(177): Doctrine\\\\DBAL\\\\DBALException::driverExceptionDuringQuery(Object(Doctrine\\\\DBAL\\\\Driver\\\\PDOMySql\\\\Driver), Object(Doctrine\\\\DBAL\\\\Driver\\\\PDOException), 'SELECT `uid`, `...', Array)\\n#2 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/legacy\\\/db\\\/statementwrapper.php(71): Doctrine\\\\DBAL\\\\Statement->execute(Array)\\n#3 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/User\\\/Database.php(223): OC_DB_StatementWrapper->execute(Array)\\n#4 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/User\\\/Manager.php(204): OC\\\\User\\\\Database->checkPassword(*** sensitive parameters replaced ***)\\n#5 \\\/home\\\/[REDACTED]\\\/public_html\\\/core\\\/Controller\\\/LoginController.php(254): OC\\\\User\\\\Manager->checkPasswordNoLogging(*** sensitive parameters replaced ***)\\n#6 [internal function]: OC\\\\Core\\\\Controller\\\\LoginController->tryLogin(*** sensitive parameters replaced ***)\\n#7 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(161): call_user_func_array(Array, Array)\\n#8 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(91): OC\\\\AppFramework\\\\Http\\\\Dispatcher->executeController(Object(OC\\\\Core\\\\Controller\\\\LoginController), 'tryLogin')\\n#9 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/AppFramework\\\/App.php(115): OC\\\\AppFramework\\\\Http\\\\Dispatcher->dispatch(Object(OC\\\\Core\\\\Controller\\\\LoginController), 'tryLogin')\\n#10 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/AppFramework\\\/Routing\\\/RouteActionHandler.php(47): OC\\\\AppFramework\\\\App::main('OC\\\\\\\\Core\\\\\\\\Control...', 'tryLogin', Object(OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer), Array)\\n#11 [internal function]: OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler->__invoke(Array)\\n#12 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Route\\\/Router.php(297): call_user_func(Object(OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler), Array)\\n#13 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/base.php(998): OC\\\\Route\\\\Router->match('\\\/login')\\n#14 \\\/home\\\/[REDACTED]\\\/public_html\\\/index.php(37): OC::handleRequest()\\n#15 {main}\",\"File\":\"\\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/doctrine\\\/dbal\\\/lib\\\/Doctrine\\\/DBAL\\\/Driver\\\/AbstractMySQLDriver.php\",\"Line\":115}","userAgent":"Mozilla\/5.0 (X11; Linux x86_64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/70.0.3538.102 Safari\/537.36","version":"13.0.1.1"}
{"reqId":"0hsdqh6g5mrLiwUFPT89","level":3,"time":"2018-11-29T11:23:10+00:00","remoteAddr":"[REDACTED]","user":"--","app":"core","method":"POST","url":"\/index.php\/login","message":"Exception: {\"Exception\":\"Doctrine\\\\DBAL\\\\Exception\\\\DriverException\",\"Message\":\"An exception occurred while executing 'SELECT `uid`, `password` FROM `oc_users` WHERE LOWER(`uid`) = LOWER(?)' with params [\\\"[REDACTED]\\\"]:\\n\\nSQLSTATE[HY000]: General error: 2006 MySQL server has gone away\",\"Code\":0,\"Trace\":\"#0 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/doctrine\\\/dbal\\\/lib\\\/Doctrine\\\/DBAL\\\/DBALException.php(128): Doctrine\\\\DBAL\\\\Driver\\\\AbstractMySQLDriver->convertException('An exception oc...', Object(Doctrine\\\\DBAL\\\\Driver\\\\PDOException))\\n#1 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/doctrine\\\/dbal\\\/lib\\\/Doctrine\\\/DBAL\\\/Statement.php(177): Doctrine\\\\DBAL\\\\DBALException::driverExceptionDuringQuery(Object(Doctrine\\\\DBAL\\\\Driver\\\\PDOMySql\\\\Driver), Object(Doctrine\\\\DBAL\\\\Driver\\\\PDOException), 'SELECT `uid`, `...', Array)\\n#2 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/legacy\\\/db\\\/statementwrapper.php(71): Doctrine\\\\DBAL\\\\Statement->execute(Array)\\n#3 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/User\\\/Database.php(223): OC_DB_StatementWrapper->execute(Array)\\n#4 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/User\\\/Manager.php(204): OC\\\\User\\\\Database->checkPassword(*** sensitive parameters replaced ***)\\n#5 \\\/home\\\/[REDACTED]\\\/public_html\\\/core\\\/Controller\\\/LoginController.php(254): OC\\\\User\\\\Manager->checkPasswordNoLogging(*** sensitive parameters replaced ***)\\n#6 [internal function]: OC\\\\Core\\\\Controller\\\\LoginController->tryLogin(*** sensitive parameters replaced ***)\\n#7 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(161): call_user_func_array(Array, Array)\\n#8 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(91): OC\\\\AppFramework\\\\Http\\\\Dispatcher->executeController(Object(OC\\\\Core\\\\Controller\\\\LoginController), 'tryLogin')\\n#9 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/AppFramework\\\/App.php(115): OC\\\\AppFramework\\\\Http\\\\Dispatcher->dispatch(Object(OC\\\\Core\\\\Controller\\\\LoginController), 'tryLogin')\\n#10 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/AppFramework\\\/Routing\\\/RouteActionHandler.php(47): OC\\\\AppFramework\\\\App::main('OC\\\\\\\\Core\\\\\\\\Control...', 'tryLogin', Object(OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer), Array)\\n#11 [internal function]: OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler->__invoke(Array)\\n#12 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Route\\\/Router.php(297): call_user_func(Object(OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler), Array)\\n#13 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/base.php(998): OC\\\\Route\\\\Router->match('\\\/login')\\n#14 \\\/home\\\/[REDACTED]\\\/public_html\\\/index.php(37): OC::handleRequest()\\n#15 {main}\",\"File\":\"\\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/doctrine\\\/dbal\\\/lib\\\/Doctrine\\\/DBAL\\\/Driver\\\/AbstractMySQLDriver.php\",\"Line\":115}","userAgent":"Mozilla\/5.0 (X11; Linux x86_64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/70.0.3538.102 Safari\/537.36","version":"13.0.1.1"}
{"reqId":"0hsdqh6g5mrLiwUFPT89","level":3,"time":"2018-11-29T11:23:10+00:00","remoteAddr":"[REDACTED]","user":"--","app":"core","method":"POST","url":"\/index.php\/login","message":"Exception: {\"Exception\":\"Doctrine\\\\DBAL\\\\Exception\\\\DriverException\",\"Message\":\"An exception occurred while executing 'SELECT `id`, `numeric_id`, `available`, `last_checked` FROM `oc_storages` WHERE `id` IN (?)' with params [\\\"local::\\\\\\\/home\\\\\\\/[REDACTED]\\\\\\\/public_html\\\\\\\/data\\\\\\\/\\\"]:\\n\\nSQLSTATE[HY000]: General error: 2006 MySQL server has gone away\",\"Code\":0,\"Trace\":\"#0 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/doctrine\\\/dbal\\\/lib\\\/Doctrine\\\/DBAL\\\/DBALException.php(128): Doctrine\\\\DBAL\\\\Driver\\\\AbstractMySQLDriver->convertException('An exception oc...', Object(Doctrine\\\\DBAL\\\\Driver\\\\PDOException))\\n#1 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/doctrine\\\/dbal\\\/lib\\\/Doctrine\\\/DBAL\\\/Connection.php(855): Doctrine\\\\DBAL\\\\DBALException::driverExceptionDuringQuery(Object(Doctrine\\\\DBAL\\\\Driver\\\\PDOMySql\\\\Driver), Object(Doctrine\\\\DBAL\\\\Driver\\\\PDOException), 'SELECT `id`, `n...', Array)\\n#2 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/DB\\\/Connection.php(195): Doctrine\\\\DBAL\\\\Connection->executeQuery('SELECT `id`, `n...', Array, Array, NULL)\\n#3 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/doctrine\\\/dbal\\\/lib\\\/Doctrine\\\/DBAL\\\/Query\\\/QueryBuilder.php(206): OC\\\\DB\\\\Connection->executeQuery('SELECT `id`, `n...', Array, Array)\\n#4 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/DB\\\/QueryBuilder\\\/QueryBuilder.php(214): Doctrine\\\\DBAL\\\\Query\\\\QueryBuilder->execute()\\n#5 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/Cache\\\/StorageGlobal.php(60): OC\\\\DB\\\\QueryBuilder\\\\QueryBuilder->execute()\\n#6 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/Cache\\\/StorageGlobal.php(72): OC\\\\Files\\\\Cache\\\\StorageGlobal->loadForStorageIds(Array)\\n#7 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/Cache\\\/Storage.php(93): OC\\\\Files\\\\Cache\\\\StorageGlobal->getStorageInfo('local::\\\/home\\\/ne...')\\n#8 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/Cache\\\/Storage.php(71): OC\\\\Files\\\\Cache\\\\Storage::getStorageById('local::\\\/home\\\/ne...')\\n#9 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/Cache\\\/Cache.php(102): OC\\\\Files\\\\Cache\\\\Storage->__construct(Object(OCA\\\\RansomwareProtection\\\\StorageWrapper))\\n#10 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/Storage\\\/Common.php(331): OC\\\\Files\\\\Cache\\\\Cache->__construct(Object(OCA\\\\RansomwareProtection\\\\StorageWrapper))\\n#11 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/Storage\\\/Wrapper\\\/Wrapper.php(392): OC\\\\Files\\\\Storage\\\\Common->getCache('appdata_oc7ampe...', Object(OCA\\\\RansomwareProtection\\\\StorageWrapper))\\n#12 \\\/home\\\/[REDACTED]\\\/public_html\\\/apps\\\/ransomware_protection\\\/lib\\\/StorageWrapper.php(412): OC\\\\Files\\\\Storage\\\\Wrapper\\\\Wrapper->getCache('appdata_oc7ampe...', Object(OCA\\\\RansomwareProtection\\\\StorageWrapper))\\n#13 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/View.php(1314): OCA\\\\RansomwareProtection\\\\StorageWrapper->getCache('appdata_oc7ampe...')\\n#14 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/View.php(1371): OC\\\\Files\\\\View->getCacheEntry(Object(OCA\\\\RansomwareProtection\\\\StorageWrapper), 'appdata_oc7ampe...', '\\\/appdata_oc7amp...')\\n#15 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/Node\\\/Root.php(198): OC\\\\Files\\\\View->getFileInfo('\\\/appdata_oc7amp...')\\n#16 [internal function]: OC\\\\Files\\\\Node\\\\Root->get('\\\/appdata_oc7amp...')\\n#17 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/Node\\\/LazyRoot.php(64): call_user_func_array(Array, Array)\\n#18 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/Node\\\/LazyRoot.php(141): OC\\\\Files\\\\Node\\\\LazyRoot->__call('get', Array)\\n#19 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/AppData\\\/AppData.php(79): OC\\\\Files\\\\Node\\\\LazyRoot->get('appdata_oc7ampe...')\\n#20 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Files\\\/AppData\\\/AppData.php(105): OC\\\\Files\\\\AppData\\\\AppData->getAppDataFolder()\\n#21 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Template\\\/JSCombiner.php(94): OC\\\\Files\\\\AppData\\\\AppData->getFolder('core')\\n#22 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Template\\\/JSResourceLocator.php(113): OC\\\\Template\\\\JSCombiner->process('\\\/home\\\/nextcloud...', 'core\\\/js\\\/merged-...', 'core')\\n#23 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Template\\\/JSResourceLocator.php(69): OC\\\\Template\\\\JSResourceLocator->cacheAndAppendCombineJsonIfExist('\\\/home\\\/nextcloud...', 'core\\\/js\\\/merged-...')\\n#24 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Template\\\/ResourceLocator.php(78): OC\\\\Template\\\\JSResourceLocator->doFind('js\\\/merged-templ...')\\n#25 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/TemplateLayout.php(306): OC\\\\Template\\\\ResourceLocator->find(Array)\\n#26 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/TemplateLayout.php(146): OC\\\\TemplateLayout::findJavascriptFiles(Array)\\n#27 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/legacy\\\/template.php(207): OC\\\\TemplateLayout->__construct('error', '')\\n#28 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/Template\\\/Base.php(132): OC_Template->fetchPage()\\n#29 \\\/home\\\/[REDACTED]\\\/public_html\\\/lib\\\/private\\\/legacy\\\/template.php(351): OC\\\\Template\\\\Base->printPage()\\n#30 \\\/home\\\/[REDACTED]\\\/public_html\\\/index.php(65): OC_Template::printExceptionErrorPage(Object(Doctrine\\\\DBAL\\\\Exception\\\\DriverException))\\n#31 {main}\",\"File\":\"\\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/doctrine\\\/dbal\\\/lib\\\/Doctrine\\\/DBAL\\\/Driver\\\/AbstractMySQLDriver.php\",\"Line\":115}","userAgent":"Mozilla\/5.0 (X11; Linux x86_64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/70.0.3538.102 Safari\/537.36","version":"13.0.1.1"}
{"reqId":"F91euCBHsc5GqOHA9Hxl","level":4,"time":"2018-11-29T11:23:11+00:00","remoteAddr":"[REDACTED]","user":"--","app":"webdav","method":"PROPFIND","url":"\/remote.php\/dav\/files\/lsalas\/","message":"Exception: {\"Exception\":\"Sabre\\\\DAV\\\\Exception\\\\ServiceUnavailable\",\"Message\":\"Doctrine\\\\DBAL\\\\Exception\\\\DriverException: An exception occurred while executing 'SELECT `id`, `uid`, `login_name`, `password`, `name`, `type`, `remember`, `token`, `last_activity`, `last_check`, `scope` FROM `oc_authtoken` WHERE `token` = ?' with params [\\\"abd0e3cda76cbe9eb2cafddb97e4d0bc6c0a5cbd79f296131fa2f8f698638656fa8f4061bf5bd8b538e1086804fc0637194c9211bdc0b600986ee623091bae51\\\"]:\\n\\nSQLSTATE[HY000]: General error: 2006 MySQL server has gone away\",\"Code\":0,\"Trace\":\"#0 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Auth\\\/Plugin.php(201): OCA\\\\DAV\\\\Connector\\\\Sabre\\\\Auth->check(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#1 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Auth\\\/Plugin.php(150): Sabre\\\\DAV\\\\Auth\\\\Plugin->check(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#2 [internal function]: Sabre\\\\DAV\\\\Auth\\\\Plugin->beforeMethod(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#3 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/sabre\\\/event\\\/lib\\\/EventEmitterTrait.php(105): call_user_func_array(Array, Array)\\n#4 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(466): Sabre\\\\Event\\\\EventEmitter->emit('beforeMethod', Array)\\n#5 \\\/home\\\/[REDACTED]\\\/public_html\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(254): Sabre\\\\DAV\\\\Server->invokeMethod(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#6 \\\/home\\\/[REDACTED]\\\/public_html\\\/apps\\\/dav\\\/lib\\\/Server.php(283): Sabre\\\\DAV\\\\Server->exec()\\n#7 \\\/home\\\/[REDACTED]\\\/public_html\\\/apps\\\/dav\\\/appinfo\\\/v2\\\/remote.php(35): OCA\\\\DAV\\\\Server->exec()\\n#8 \\\/home\\\/[REDACTED]\\\/public_html\\\/remote.php(164): require_once('\\\/home\\\/nextcloud...')\\n#9 {main}\",\"File\":\"\\\/home\\\/[REDACTED]\\\/public_html\\\/apps\\\/dav\\\/lib\\\/Connector\\\/Sabre\\\/Auth.php\",\"Line\":163}","userAgent":"Mozilla\/5.0 (Windows) mirall\/2.3.3 (build 1) (Nextcloud)","version":"13.0.1.1"}
{"reqId":"ytq28NnQPVgwGXo5S8MW","level":0,"time":"2018-11-29T11:23:11+00:00","remoteAddr":"[REDACTED]","user":"--","app":"core","method":"GET","url":"\/index.php\/login","message":"Scss is disabled for \/home\/[REDACTED]\/public_html\/core\/css\/jquery-ui-fixes.scss, ignoring","userAgent":"Mozilla\/5.0 (X11; Linux x86_64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/70.0.3538.102 Safari\/537.36","version":"13.0.1.1"}
{"reqId":"ytq28NnQPVgwGXo5S8MW","level":0,"time":"2018-11-29T11:23:11+00:00","remoteAddr":"[REDACTED]","user":"--","app":"core","method":"GET","url":"\/index.php\/login","message":"Scss is disabled for \/home\/[REDACTED]\/public_html\/core\/css\/server.scss, ignoring","userAgent":"Mozilla\/5.0 (X11; Linux x86_64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/70.0.3538.102 Safari\/537.36","version":"13.0.1.1"}
{"reqId":"ytq28NnQPVgwGXo5S8MW","level":0,"time":"2018-11-29T11:23:11+00:00","remoteAddr":"[REDACTED]","user":"--","app":"core","method":"GET","url":"\/index.php\/login","message":"Scss is disabled for \/home\/[REDACTED]\/public_html\/core\/css\/share.scss, ignoring","userAgent":"Mozilla\/5.0 (X11; Linux x86_64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/70.0.3538.102 Safari\/537.36","version":"13.0.1.1"}
{"reqId":"ytq28NnQPVgwGXo5S8MW","level":0,"time":"2018-11-29T11:23:11+00:00","remoteAddr":"[REDACTED]","user":"--","app":"core","method":"GET","url":"\/index.php\/login","message":"Scss is disabled for \/home\/[REDACTED]\/public_html\/core\/css\/jquery.ocdialog.scss, ignoring","userAgent":"Mozilla\/5.0 (X11; Linux x86_64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/70.0.3538.102 Safari\/537.36","version":"13.0.1.1"}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'forcessl' => true,
'overwriteprotocol' => 'https',
'instanceid' => '[REDACTED]',
'passwordsalt' => '[REDACTED]',
'secret' => '[REDACTED]',
'trusted_domains' =>
array (
0 => '[DOMAIN_REDACTED]',
),
'datadirectory' => '/home/[REDACTED]/public_html/data',
'overwrite.cli.url' => 'https://[DOMAIN_REDACTED]',
'dbtype' => 'mysql',
'version' => '13.0.1.1',
'dbname' => '[REDACTED]',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => '[REDACTED]',
'dbpassword' => '[REDACTED]',
'logtimezone' => 'UTC',
'installed' => true,
'default_language' => 'es',
'user_backends' =>
array (
0 =>
array (
'class' => 'OC_User_IMAP',
'arguments' =>
array (
0 => '{[DOMAIN_REDACTED]:993/imap/ssl/novalidate-cert}',
1 => '[DOMAIN_REDACTED]',
),
),
),
'appstoreurl' => 'https://apps.nextcloud.com/api/v0',
'skeletondirectory' => '',
'theme' => '',
'mail_domain' => '[DOMAIN_REDACTED]',
'mail_from_address' => 'nube',
'loglevel' => 0,
'memcache.local' => '\\OC\\Memcache\\Redis',
'filelocking.enabled' => true,
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
'timeout' => 0,
'password' => '',
),
'trashbin_retention_obligation' => '8,14',
'versions_retention_obligation' => '30,60',
'updatechecker' => true,
'maintenance' => false,
);
The output of your Apache/nginx/system log in /var/log/____: there are no errors here
The output of .htaccess:
<IfModule mod_headers.c>
<IfModule mod_setenvif.c>
<IfModule mod_fcgid.c>
SetEnvIfNoCase ^Authorization$ "(.+)" XAUTHORIZATION=$1
RequestHeader set XAuthorization %{XAUTHORIZATION}e env=XAUTHORIZATION
</IfModule>
<IfModule mod_proxy_fcgi.c>
SetEnvIfNoCase Authorization "(.+)" HTTP_AUTHORIZATION=$1
</IfModule>
</IfModule>
<IfModule mod_env.c>
# Add security and privacy related headers
Header set X-Content-Type-Options "nosniff"
Header set X-XSS-Protection "1; mode=block"
Header set X-Robots-Tag "none"
Header set X-Download-Options "noopen"
Header set X-Permitted-Cross-Domain-Policies "none"
SetEnv modHeadersAvailable true
</IfModule>
# Add cache control for static resources
<FilesMatch "\.(css|js|svg|gif)$">
Header set Cache-Control "max-age=15778463"
</FilesMatch>
# Let browsers cache WOFF files for a week
<FilesMatch "\.woff$">
Header set Cache-Control "max-age=604800"
</FilesMatch>
</IfModule>
<IfModule mod_php5.c>
php_value upload_max_filesize 511M
php_value post_max_size 511M
php_value memory_limit 512M
php_value mbstring.func_overload 0
php_value always_populate_raw_post_data -1
php_value default_charset 'UTF-8'
php_value output_buffering 0
<IfModule mod_env.c>
SetEnv htaccessWorking true
</IfModule>
</IfModule>
<IfModule mod_php7.c>
php_value upload_max_filesize 511M
php_value post_max_size 511M
php_value memory_limit 512M
php_value mbstring.func_overload 0
php_value default_charset 'UTF-8'
php_value output_buffering 0
<IfModule mod_env.c>
SetEnv htaccessWorking true
</IfModule>
</IfModule>
<IfModule mod_rewrite.c>
RewriteEngine on
RewriteCond %{HTTP_USER_AGENT} DavClnt
RewriteRule ^$ /remote.php/webdav/ [L,R=302]
RewriteRule .* - [env=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteRule ^\.well-known/host-meta /public.php?service=host-meta [QSA,L]
RewriteRule ^\.well-known/host-meta\.json /public.php?service=host-meta-json [QSA,L]
RewriteRule ^\.well-known/carddav /remote.php/dav/ [R=301,L]
RewriteRule ^\.well-known/caldav /remote.php/dav/ [R=301,L]
RewriteRule ^remote/(.*) remote.php [QSA,L]
RewriteRule ^(?:build|tests|config|lib|3rdparty|templates)/.* - [R=404,L]
RewriteCond %{REQUEST_URI} !^/.well-known/(acme-challenge|pki-validation)/.*
RewriteRule ^(?:\.|autotest|occ|issue|indie|db_|console).* - [R=404,L]
</IfModule>
<IfModule mod_mime.c>
AddType image/svg+xml svg svgz
AddEncoding gzip svgz
</IfModule>
<IfModule mod_dir.c>
DirectoryIndex index.php index.html
</IfModule>
AddDefaultCharset utf-8
Options -Indexes
<IfModule pagespeed_module>
ModPagespeed Off
</IfModule>
#### DO NOT CHANGE ANYTHING ABOVE THIS LINE ####
ErrorDocument 403 //
ErrorDocument 404 //