Can't install apps, cURL error 28: SSL connection timeout | SOLVED

paualter · November 15, 2022, 11:37am

Hello everyone,

I have recently installed Nextcloud 25.0.1 manually. At first I got some errors but I managed to solve them with the help of different tutorials.

I have it all with http, since when using it through a VPN, there is no need to use https. I say this in case it has something to do with the problem that I am going to explain below.

With Nextcloud already installed, running, the cron running fine and everything ok, I had almost claimed victory, until I tried to install an app and saw that there is no way to do it. Every time I try to install (whatever the app is), I get the following error message.

GuzzleHttp\Exception\ConnectException: cURL error 28: SSL connection timeout (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://objects.githubusercontent.com/github-production-release-asset-2e65be/377456681/3ab88a35-ed32-4d92-92d6-97767ee756d7?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIWNJYAX4CSVEH53A%2F20221115%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20221115T080857Z&X-Amz-Expires=300&X-Amz-Signature=eae3298e672440c82b49021696dbba5c02559bb4a2fb0b99b771acf648deb137&X-Amz-SignedHeaders=host&actor_id=0&key_id=0&repo_id=377456681&response-content-disposition=attachment%3B%20filename%3Dcalendar-v4.1.0.tar.gz&response-content-type=application%2Foctet-stream

I have searched many internet sites and have not found any answers that help me.

Any ideas?

Thank you very much.

paualter · November 15, 2022, 2:44pm

I have been able to install a couple of applications, but some such as talk or calendar still do not allow me.

I also leave here my config.php file in case you see something wrong.

<?php
$CONFIG = array (
  'instanceid' => 'XXXXXXXXXX',
  'passwordsalt' => 'XXXXXXXXXXXXXXXXXXXX',
  'secret' => 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX',
  'trusted_domains' =>
  array (
    0 => '10.X.X.XX',
  ),
  'datadirectory' => '/var/www/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '25.0.1.1',
  'overwrite.cli.url' => 'http://10.X.X.XX/nextcloud',
  'dbname' => 'XXXXXXXX',
  'dbhost' => 'X',XXXXXXXX
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'XXXXXXXXX',
  'dbpassword' => 'XXXXXXXXXXXX.',
  'installed' => true,
  'default_phone_region' => 'ES',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'mail_smtpmode' => 'smtp',
  'mail_smtpsecure' => 'tls',
  'mail_sendmailmode' => 'smtp',
  'mail_from_address' => 'XXXXXXXXXX',
  'mail_domain' => 'XXXXX.com',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtpauth' => 1,
  'mail_smtphost' => 'smtp.XXXXXXX.com',
  'mail_smtpport' => 'XXX',
  'mail_smtpname' => 'XXXXXXXXX@XXXXXXXXX.com',
  'mail_smtppassword' => 'XXXXXXXXXXX',
  'maintenance' => false,
  'updater.release.channel' => 'stable',
);

chrissi55 · November 15, 2022, 3:18pm

Hi there, you can try this workaround

edit

sudo -u www-data nano /var/www/nextcloud/lib/private/Http/Client/Client.php

and look for a line like this

RequestOptions::TIMEOUT => 30,

change it to a higher value like

RequestOptions::TIMEOUT => 600,

Look at this page for further information:

paualter · November 16, 2022, 8:11am

Hi, thanks for your response.

Change done, but still giving curl error

Any other ideas?

Thank you

chrissi55 · November 16, 2022, 8:56am

another hint maybe this one (older but …)

they changed the timeout value in /lib/private/Installer.php

paualter · November 16, 2022, 9:00am

I’ve already made this change before

paualter · November 16, 2022, 9:25am

chrissi55 · November 16, 2022, 12:41pm

Hmmmh

is it the same, when you try to install the app via command line (OCC Tool)?

e.g. (ubuntu)

sudo -u www-data php /var/www/nextcloud/occ app:install NAME-OF-THE-APP

paualter · November 16, 2022, 2:12pm

Same error

paualter · November 17, 2022, 8:09am

Is it possible that the problem is because I installed the minimum version of Ubuntu Server? I have another Nextcloud working, but with docker, so I rule out the router’s firewall and I don’t know what other configuration files to edit anymore

chrissi55 · November 17, 2022, 9:11am

With the given info it seems to be a networking problem … Docker, Router, … but i am not able to fix this.

Something seems to slow down or block your traffic to outside websites like the nextcloud app store … and maybe more websites.

The both config hints i mentioned above are in many cases the fix for a curl 28 error…

Sorry, i think one of those with higher nexctloud skills should have a look at your prob.

paualter · November 17, 2022, 2:46pm

It finally turned out to be an incompatibility with the network adapter of the proxmox virtual machine. I switched from virtIO to Intel and now it works perfectly.

Thank you very much @chrissi55 for your interest.

toketin · February 18, 2023, 9:30pm

Hi, I’m experiencing the same error. I’ve Nextcloud working on a docker container (linuxserver one), how could I fix this?

❯ sudo docker exec -it nextcloud occ app:install notes
Error: cURL error 28: SSL connection timeout (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://objects.githubusercontent.com/github-production-release-asset-2e65be/71392749/29c232a8-7e5c-4034-b451-8e16e60e1304?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIWNJYAX4CSVEH53A%2F20230218%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20230218T212236Z&X-Amz-Expires=300&X-Amz-Signature=de2c6d46b9a8c00c3301982683550acd2bb9c4a58640c23af4db0c280bb11bb9&X-Amz-SignedHeaders=host&actor_id=0&key_id=0&repo_id=71392749&response-content-disposition=attachment%3B%20filename%3Dnotes.tar.gz&response-content-type=application%2Foctet-stream

Thanks!
Marco

mkaut · March 3, 2023, 8:33pm

I have encountered the error with certain apps with large download on installation, like Recognize.
In the logs, I could see that the timeout happened always after exactly 120 seconds, which helped to find the culprit:

$timeout = $this->isCLI ? 0 : 120;

in _data/www/nextcloud/lib/private/Installer.php.

Since I could see in the logs what fraction of the download completed before the timeout, I found that I needed to increase the timeout to ca. 600 s. After this, I could install the app without problems.

atlasoft · May 3, 2023, 2:14pm

For anyone looking at the same, ssl - curl hangs after client hello - Unix & Linux Stack Exchange seems also plausible, and setting correct MTU worked for me (running on docker, via wireguard interface)

hedgehog · January 20, 2024, 2:44pm

this has helped me. Thanks.
However, there is still an issue with opening office documents and I believe it has to do with the reverse Proxy config that I’m using. Maybe that was also the root cause of the curl issue.
I’ve not yet configured NC for my proxy config.