Support intro
Sorry to hear youâre facing problems
help.nextcloud.com is for home/non-enterprise users. If youâre running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): Iâm clueless on how to check.
Operating system and version (eg, Ubuntu 17.04): ^
Apache or nginx version (eg, Apache 2.4.25): ^
PHP version (eg, 7.1): ^
The issue you are facing:
Iâm trying to activate my NextCloudPi and it keeps saying âNextCloudPi not yet initialized, trying again in a few seconds âŚâ
Is this the first time youâve seen this error? (Y/N): Y
The output of your Nextcloud log in Admin > Logging:
Like I said I'm a total noob at this and I'm not sure on howto get my output