Support intro
Sorry to hear youâre facing problems 
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): Nextcloud AIO v6.3.0
Operating system and version (eg, Ubuntu 20.04): Ubuntu 22.04.2 LTS
Apache or nginx version (eg, Apache 2.4.25): Apache , not find
PHP version (eg, 7.4): 8.1.21
The issue you are facing:
I cannot connect to my AIO interface. No changes have been made in the instance config. I could still connect to it less than a week ago I would say.
The instance works well all like the applications but it remains problematic because I no longer have backups and updates via the stable channel.
The certificate is renewed well without problem, I have been using the reverse proxy nginx proxy manager since the installation of my nextcloud instance without any worries and having perfectly followed the installation doc.
Is this the first time youâve seen this error? (Y/N): Y
Steps to replicate it:
- connect to your nextcloud instance
- try to connect to the AIO interface from the administration settings
- cannot because the browser indicates a certificate error (url: https://mydomain:8080/api/auth)
The output of your Nextcloud log in Admin > Logging:
------------------------------
2023-08-10 06:02:16.052506+02
(1 row)
+ '[' -f /dev-dri-group-was-added ']'
++ find /dev -maxdepth 1 -mindepth 1 -name dri
+ '[' -n '' ']'
+ set +x
Installing imagemagick via apk...
Enabling Imagick...
Configuring Redis as session handler...
Setting php max children...
Applying one-click-instance settings...
System config value one-click-instance set to boolean true
System config value one-click-instance.user-limit set to integer 100
System config value one-click-instance.link set to string https://nextcloud.com/all-in-one/
support already enabled
Adjusting log files...
System config value upgrade.cli-upgrade-link set to string https://github.com/nextcloud/all-in-one/discussions/2726
System config value logfile set to string /var/www/html/data/nextcloud.log
Config value logfile for app admin_audit set to /var/www/html/data/audit.log
System config value updatedirectory set to string /nc-updater
Applying network settings...
System config value trusted_domains => 1 set to string extranet.chateaudesroure.fr
System config value overwrite.cli.url set to string https://extranet.chateaudesroure.fr/
System config value htaccess.RewriteBase set to string /
.htaccess has been updated
System config value files_external_allow_create_new_local set to boolean false
System config value trusted_proxies => 0 set to string 127.0.0.1
System config value trusted_proxies => 1 set to string ::1
Config value base_endpoint for app notify_push set to https://extranet.chateaudesroure.fr/push
Config value wopi_url for app richdocuments set to https://extranet.chateaudesroure.fr/
System config value allow_local_remote_servers set to boolean true
No ipv6-address found for extranet.chateaudesroure.fr.
Config value wopi_allowlist for app richdocuments set to 162.19.74.125,127.0.0.1/8,192.168.0.0/16,172.16.0.0/12,10.0.0.0/8,fd00::/8,::1,127.0.1.1,0.0.0.0/0
Config value recording_servers of app spreed deleted
[10-Aug-2023 06:04:21] NOTICE: fpm is running, pid 382
[10-Aug-2023 06:04:21] NOTICE: ready to handle connections
Activating collabora config...
Activated any config changes
[10-Aug-2023 12:45:24] WARNING: [pool www] child 7798 exited on signal 9 (SIGKILL) after 1348.439296 seconds from start
[10-Aug-2023 12:45:25] NOTICE: [pool www] child 8263 started
[10-Aug-2023 18:53:26] NOTICE: Terminating ...
[10-Aug-2023 18:53:26] NOTICE: exiting, bye-bye!
Waiting for database to start...
now
-------------------------------
2023-08-10 18:53:46.103105+02
(1 row)
+ '[' -f /dev-dri-group-was-added ']'
++ find /dev -maxdepth 1 -mindepth 1 -name dri
+ '[' -n '' ']'
+ set +x
Configuring Redis as session handler...
Setting php max children...
Applying one-click-instance settings...
now
-------------------------------
2023-08-10 18:54:40.419903+02
(1 row)
+ '[' -f /dev-dri-group-was-added ']'
++ find /dev -maxdepth 1 -mindepth 1 -name dri
+ '[' -n '' ']'
+ set +x
Configuring Redis as session handler...
Setting php max children...
Applying one-click-instance settings...
System config value one-click-instance set to boolean true
System config value one-click-instance.user-limit set to integer 100
System config value one-click-instance.link set to string https://nextcloud.com/all-in-one/
support already enabled
Adjusting log files...
System config value upgrade.cli-upgrade-link set to string https://github.com/nextcloud/all-in-one/discussions/2726
System config value logfile set to string /var/www/html/data/nextcloud.log
Config value logfile for app admin_audit set to /var/www/html/data/audit.log
System config value updatedirectory set to string /nc-updater
Applying network settings...
System config value trusted_domains => 1 set to string extranet.chateaudesroure.fr
System config value overwrite.cli.url set to string https://extranet.chateaudesroure.fr/
System config value htaccess.RewriteBase set to string /
.htaccess has been updated
System config value files_external_allow_create_new_local set to boolean false
System config value trusted_proxies => 0 set to string 127.0.0.1
System config value trusted_proxies => 1 set to string ::1
Config value base_endpoint for app notify_push set to https://extranet.chateaudesroure.fr/push
Config value wopi_url for app richdocuments set to https://extranet.chateaudesroure.fr/
System config value allow_local_remote_servers set to boolean true
No ipv6-address found for extranet.chateaudesroure.fr.
Config value wopi_allowlist for app richdocuments set to 162.19.74.125,127.0.0.1/8,192.168.0.0/16,172.16.0.0/12,10.0.0.0/8,fd00::/8,::1,127.0.1.1,0.0.0.0/0
Config value recording_servers of app spreed deleted
[10-Aug-2023 18:56:48] NOTICE: fpm is running, pid 359
[10-Aug-2023 18:56:48] NOTICE: ready to handle connections
Activating collabora config...
Activated any config changes
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'nextcloud-aio-redis',
'password' => 'toto',
'port' => 6379,
),
'overwritehost' => 'extranet.chateaudesroure.fr',
'overwriteprotocol' => 'https',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'extranet.chateaudesroure.fr',
),
'datadirectory' => '/mnt/ncdata',
'dbtype' => 'pgsql',
'version' => '26.0.4.2',
'overwrite.cli.url' => 'https://extranet.chateaudesroure.fr/',
'dbname' => 'nextcloud_database',
'dbhost' => 'nextcloud-aio-database',
'dbport' => '',
'dbtableprefix' => 'oc_',
'installed' => true,
'instanceid' => 'oc0h8io4hmst',
'loglevel' => '2',
'log_type' => 'file',
'logfile' => '/var/www/html/data/nextcloud.log',
'log_rotate_size' => '10485760',
'log.condition' =>
array (
'apps' =>
array (
0 => 'admin_audit',
),
),
'preview_max_x' => '2048',
'preview_max_y' => '2048',
'jpeg_quality' => '60',
'enabledPreviewProviders' =>
array (
1 => 'OC\\Preview\\Image',
2 => 'OC\\Preview\\MarkDown',
3 => 'OC\\Preview\\MP3',
4 => 'OC\\Preview\\TXT',
5 => 'OC\\Preview\\OpenDocument',
6 => 'OC\\Preview\\Movie',
),
'enable_previews' => true,
'upgrade.disable-web' => true,
'mail_smtpmode' => 'smtp',
'trashbin_retention_obligation' => 'auto, 30',
'versions_retention_obligation' => 'auto, 30',
'activity_expire_days' => '30',
'simpleSignUpLink.shown' => false,
'share_folder' => '/Shared',
'one-click-instance' => true,
'one-click-instance.user-limit' => 100,
'htaccess.RewriteBase' => '/',
'files_external_allow_create_new_local' => false,
'trusted_proxies' =>
array (
0 => '127.0.0.1',
1 => '::1',
),
'default_language' => 'fr',
'default_locale' => 'fr_FR',
'default_phone_region' => 'FR',
'allow_user_to_change_display_name' => false,
'auto_logout' => true,
'force_locale' => 'fr_FR',
'skeletondirectory' => '',
'allow_local_remote_servers' => true,
'mail_smtpauthtype' => 'LOGIN',
'mail_sendmailmode' => 'smtp',
'mail_smtpauth' => 1,
'maintenance' => false,
'one-click-instance.link' => 'https://nextcloud.com/all-in-one/',
'data-fingerprint' => 'c1dfd2d46e058358729357f004e3eaa8',
'updatedirectory' => '/nc-updater',
'upgrade.cli-upgrade-link' => 'https://github.com/nextcloud/all-in-one/discussions/2726',
);
The output of your Apache/nginx/system log in /var/log/____:
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
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Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
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Waiting for Nextcloud to start...
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Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
[Thu Aug 10 06:04:23.438259 2023] [mpm_event:notice] [pid 99:tid 139733688884040] AH00489: Apache/2.4.57 (Unix) configured -- resuming normal operations
[Thu Aug 10 06:04:23.439177 2023] [core:notice] [pid 99:tid 139733688884040] AH00094: Command line: '/usr/local/apache2/bin/httpd -D FOREGROUND'
{"level":"info","ts":1691640263.458554,"msg":"using provided configuration","config_file":"/tmp/Caddyfile","config_adapter":""}
[Thu Aug 10 12:45:24 2023] [error] [client: 90.5.219.203, 172.22.0.1] [AH01067: Failed to read FastCGI header] [Mozilla/5.0 (Android) Nextcloud-Talk v17.0.2]
[Thu Aug 10 12:45:24 2023] [error] [(104)Connection reset by peer] [client: 90.5.219.203, 172.22.0.1] [AH01075: Error dispatching request to : ] [Mozilla/5.0 (Android) Nextcloud-Talk v17.0.2]
{"level":"error","ts":1691685124.6072571,"logger":"http.handlers.reverse_proxy","msg":"aborting with incomplete response","error":"context canceled"}
[Thu Aug 10 18:53:26 2023] [error] [client: 90.5.219.203, 172.22.0.1] [AH01067: Failed to read FastCGI header] [Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0]
[Thu Aug 10 18:53:26 2023] [error] [(104)Connection reset by peer] [client: 90.5.219.203, 172.22.0.1] [AH01075: Error dispatching request to : ] [Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0]
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
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Waiting for Nextcloud to start...
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Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
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Waiting for Nextcloud to start...
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Waiting for Nextcloud to start...
{"level":"info","ts":1691686610.8340054,"msg":"using provided configuration","config_file":"/tmp/Caddyfile","config_adapter":""}
[Thu Aug 10 18:56:50.847580 2023] [mpm_event:notice] [pid 101:tid 140255200721736] AH00489: Apache/2.4.57 (Unix) configured -- resuming normal operations
[Thu Aug 10 18:56:50.847644 2023] [core:notice] [pid 101:tid 140255200721736] AH00094: Command line: '/usr/local/apache2/bin/httpd -D FOREGROUND'
{"level":"error","ts":1691686936.1193702,"logger":"http.handlers.reverse_proxy","msg":"aborting with incomplete response","error":"context canceled"}
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Here, I think I have given the elements that I could. All help is welcome. Iâm quite anxious to do some deep testing on my own because the instance is running fine in the foreground, so I wouldnât want to crash it completely.
Regards,