# Can't answer any mail **URL:** \ **Category:** ℹ️ Support\ **Tags:** mail-app\ **Created:** [November 9, 2016, 9:46am UTC](https://help.nextcloud.com/t/cant-answer-any-mail/4950 "2016-11-09T09:46:21Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Sorbitolith](https://help.nextcloud.com/letter_avatar/sorbitolith/32/6_22734026db12803ebb3e059622ac3534.png) [@Sorbitolith](https://help.nextcloud.com/u/Sorbitolith)\ **Post date:** [November 9, 2016, 9:46am UTC](https://help.nextcloud.com/t/cant-answer-any-mail/4950/1 "2016-11-09T09:46:22Z")
If I want to answer an e-mail the Answer button is inactive, why? ---
**Author:** ![Lars\_M](https://help.nextcloud.com/user_avatar/help.nextcloud.com/lars_m/32/23054_2.png) [@Lars\_M](https://help.nextcloud.com/u/Lars_M)\ **Post date:** [November 11, 2016, 5:15am UTC](https://help.nextcloud.com/t/cant-answer-any-mail/4950/2 "2016-11-11T05:15:33Z")
have you setup smtp server correctly? ---
**Author:** ![Sorbitolith](https://help.nextcloud.com/letter_avatar/sorbitolith/32/6_22734026db12803ebb3e059622ac3534.png) [@Sorbitolith](https://help.nextcloud.com/u/Sorbitolith)\ **Post date:** [November 11, 2016, 10:08am UTC](https://help.nextcloud.com/t/cant-answer-any-mail/4950/3 "2016-11-11T10:08:39Z")
Yes, I am able to forward any message also creating a new mail aint no prob - the answer button hasn’t got a link (arrow no finger) ---
**Author:** ![ChristophWurst](https://help.nextcloud.com/user_avatar/help.nextcloud.com/christophwurst/32/51805_2.png) [@ChristophWurst](https://help.nextcloud.com/u/ChristophWurst)\ **Post date:** [November 12, 2016, 6:25pm UTC](https://help.nextcloud.com/t/cant-answer-any-mail/4950/4 "2016-11-12T18:25:55Z")
What are the exact steps to reproduce this? e.g. what did you click/type? ---
**Author:** ![Sorbitolith](https://help.nextcloud.com/letter_avatar/sorbitolith/32/6_22734026db12803ebb3e059622ac3534.png) [@Sorbitolith](https://help.nextcloud.com/u/Sorbitolith)\ **Post date:** [November 12, 2016, 8:33pm UTC](https://help.nextcloud.com/t/cant-answer-any-mail/4950/5 "2016-11-12T20:33:53Z")
There’s not much to reproduce… I’m klicking on the email I want to read (on the left side). In the detail view the blue answer button isn’t active. Tested with firefox and chrome. On OsX and Ubuntu. ---
**Author:** ![ChristophWurst](https://help.nextcloud.com/user_avatar/help.nextcloud.com/christophwurst/32/51805_2.png) [@ChristophWurst](https://help.nextcloud.com/u/ChristophWurst)\ **Post date:** [November 22, 2016, 1:32pm UTC](https://help.nextcloud.com/t/cant-answer-any-mail/4950/6 "2016-11-22T13:32:29Z")
I assume you did not enter anything into the reply box right? The button is locked until you’ve actually entered some text 😉 ---
**Author:** ![Sorbitolith](https://help.nextcloud.com/letter_avatar/sorbitolith/32/6_22734026db12803ebb3e059622ac3534.png) [@Sorbitolith](https://help.nextcloud.com/u/Sorbitolith)\ **Post date:** [November 22, 2016, 5:29pm UTC](https://help.nextcloud.com/t/cant-answer-any-mail/4950/7 "2016-11-22T17:29:08Z")
Well, yes! Silly me! Not used to this workflow. Thanks a lot! ---
**Author:** ![ChristophWurst](https://help.nextcloud.com/user_avatar/help.nextcloud.com/christophwurst/32/51805_2.png) [@ChristophWurst](https://help.nextcloud.com/u/ChristophWurst)\ **Post date:** [November 22, 2016, 5:52pm UTC](https://help.nextcloud.com/t/cant-answer-any-mail/4950/8 "2016-11-22T17:52:05Z")
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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 9, 2024, 12:26pm UTC](https://help.nextcloud.com/t/cant-answer-any-mail/4950/9 "2024-12-09T12:26:58Z")