Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 18.0.1
Operating system and version (eg, Ubuntu 17.04): Ubuntu 18.04.4
Apache or nginx version (eg, Apache 2.4.25): 2.4.27
PHP version (eg, 7.1): 7.4
The issue you are facing:
Can’t add users to groups via dropdown list
The dropdown list seems to be transparent. Clicking on a group in the list has no effect.
I can add a user to a group by directly typing the group name and hitting enter.
The …/settings/users site seems to be a bit buggy. Tested with 2 different browsers.
And is it right that I can’t edit the Admin user/ adding him to groups? No “edit symbol” showing…
Actually the admin user is already member of some groups (from which I can’t get him off now…)
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Try to add a user to a group
- Try to edit the admin user
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE