Can't access NextCloud Server from Desktop Client

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Nextcloud version (eg, 12.0.2): Latest 16
Operating system and version (eg, Ubuntu 17.04): Centos 7 v1803
Apache or nginx version (eg, Apache 2.4.25): 2.4.25
PHP version (eg, 7.1):7.3

The issue you are facing:

Nextcloud is installed in my Datacentre with ip address 192.168.4.186. Installation went smooth and im able to login .

Issue is with Desktop client (Windows 10 Pro). Im on IP range 172.17.x.x Access on port 80 and 443 has been granted to my ip to access the nextcloud server.

I cannot connect to the server. Error is timeout. I have even turned off firewall both on Windows 10 and CentOS.

Any clue please ?

Is this the first time you’ve seen this error? (Y/N): yes

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:

PASTE HERE

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE
2

Have you tried to *ping* the server?
Have you tried to access it using a web browser on port 80/tcp and/or 443/tcp?

If all this works without a certificate error, the desktop app should work too.

1 Like
3

Hello j-ed. Thanks for your reply.

I can connect to my nextcloud server in my browser via port 80 but not 443.

any advice

4

If you can connect to your server on one port but not another, then the problem is most likely server-side. Start by using netstat to verify your server is actually listening on 443.

1 Like
5

Problem solved.

I had to remove proxy settings.

Thank you all

6

Hi,

Can you please share the step from where to remove proxy stetting? I’m facing the same issue on mac. Desktop client installation goes perfect but can not connect to my instance. Your help in this regard will be highly appreciated.
TIA