Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.0.13
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04.3 LTS
- Web server and version (e.g, Apache 2.4.25):
N/A
- Reverse proxy and version _(e.g. nginx 1.27.2)
nginx 1.27.1.2
- PHP version (e.g, 8.3):
N/A
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
About a week ago
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
docker-compose
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
My docker-compose install works, however, I cannot access the site using the IP and port.
Steps to replicate it (hint: details matter!):
-
Execute docker-compose up -d
-
Wait for install to complete and check docker logs for errors. None observed
-
open browser and enter http://192.168.1.110:8081
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
cannot access log because I cannot access my Nextcloud app.
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Nothing shown
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
N/A
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
Nextcloud is not installed - only a limited number of commands are available
There are no commands defined in the "config" namespace.
Apps
The output of occ app:list (if possible).
Nextcloud is not installed - only a limited number of commands are available
There are no commands defined in the "app" namespace. Tips for increasing the likelihood of a response
My docker-compose.yml (what is wrong with it?)
services:
# Nextcloud Database Container
nextcloud_db:
image: mariadb:11.4
container_name: nextcloud_db
restart: always
# command: --transaction-isolation=READ-COMMITTED --binlog-format=ROW --innodb-file-per-table=1 --skip-innodb-read-only-compressed
volumes:
- /mnt/data/nextcloud/db:/var/lib/mysql
environment:
- MYSQL_ROOT_PASSWORD=password
- MYSQL_PASSWORD=password
- MYSQL_DATABASE=nextcloud_db
- MYSQL_USER=mysqluser
# Nextcloud Redis Container
nextcloud_redis:
image: redis:latest
container_name: nextcloud_redis
restart: always
command: redis-server --requirepass password
# Nextcloud App Container
nextcloud_app:
image: nextcloud:latest
container_name: nextcloud_app
restart: always
ports:
- 8081:80
- 4430:443
volumes:
- /mnt/data/nextcloud/main:/var/www/html
- /mnt/data/nextcloud/data:/var/www/html/data
- /mnt/data/nextcloud/config:/var/www/html/config
- /mnt/data/nextcloud/apps:/var/www/html/custom_apps
environment:
- MYSQL_PASSWORD=password
- MYSQL_DATABASE=nextcloud_db
- MYSQL_USER=mysqluser
- MYSQL_HOST=nextcloud_db
- REDIS_HOST_PASSWORD=password
- NEXTCLOUD_ADMIN_USER=admin
- NEXTCLOUD_ADMIN_PASSWORD=password
- NEXTCLOUD_TRUSTED_DOMAINS=nextcloud.mydomain.com
- NEXTCLOUD_DEFAULT_PHONE_REGION=US
depends_on:
- nextcloud_db
- nextcloud_redis
volumes:
nextcloud:
db:
tried http://192.168.1.110:8081, https://192.168.1.110:8081, http://192.168.1.110:4430 and https://192.168.1.110:4439
