Cannot realtime edit with OnlyOffice App interface

[arrebror]

Setup

• Nextcloud Server version
  • 31.0.5
• Only Office App version
  • 9.0.4
• Operating system and version:
  • windows and mac
• Reverse proxy and version _(e.g. nginx 1.27.2)
  • caddy v2.10.0
• PHP version (e.g, 8.3):
  • PHP 8.3.21
• Is this the first time you’ve seen this error? (Yes / No):
  • It happens every time

Summary of the issue you are facing:

Hello, Im trying to set up OnlyOffice with my home office a local Nextcloud server. I got some problems, when me and my friend wants to collaborate over the OnlyOffice app, I choose Nextcloud as the cloud but we cannot collaborate in the app interface. It is set up as a check in/check out system rather than realtime editing with name tags. The realtime collaboration works without any issues through Nextclouds web interface, but not from the only office app. Is there any fix that could make this work?

Steps to replicate it (hint: details matter!):

1. Set Nextcloud as your Cloud service, open the same file on different computers, you cannot see eachother editing.

[scubamuc]

Hey @arrebror welcome to the Nextcloud community forum

@arrebror

with my home office a local Nextcloud server

generally, if your Nextcloud server is not publicly available (see 101: Network, domain and DNS) and encrypted with a valid SSL certificate, you will not be able to collaborate regardless which office collaboration suite you’re trying to implement.

[arrebror]

@scubamuc

generally, if your Nextcloud server is not publicly available (see 101: Network, domain and DNS) and encrypted with a valid SSL certificate, you will not be able to collaborate regardless which office collaboration suite you’re trying to implement.

Thanks for the fast response! Correct me if im wrong, but I don’t think the problem is with the certificate. My server domain is encryptet and I have added the certificate under ‘trusted certificates’, so I have no problem connecting Nextcloud as the cloud, on the OnlyOffice App. Without adding my custom domain to the trusted certificates, I couldn’t even connect NextCloud trough OnlyOffice’s App.

Also NextCloud and OnlyOffice works good through NextClouds webinterface, where I have realtime editing.

However the check in / check out thing is the problem, even though OnlyOffice support realtime editing trough their App using their own cloud server. Do they support it for NextCloud?

[scubamuc]

@arrebror

Do they support it for NextCloud?

so you’re wanting to connect to the ONLYOFFICE service hosted locally and configured and working on your Nextcloud instance, with an external app (not Nextcloud ONLYOFFICE)?

dunno… you’d best ask https://github.com/ONLYOFFICE as we’re the Nextcloud community forum. But be patient, there are plenty folks here who might be able to answer that better than myself…

[arrebror]

Alright, I have some updates on my problem. I accidentally downloaded the wrong OnlyOffice app at first — I had installed OnlyOffice Documents instead of OnlyOffice Desktop Editors.

With the correct app installed, collaboration works partially:

• If I open OnlyOffice → Clouds → Nextcloud, I’m taken into a web-style interface. When I open documents from there, I get instant real-time collaboration (name tags, live edits, etc.).

• But if I instead go through the Nextcloud Desktop app (the sync client that creates a local folder), navigate to a file, and double-click it, the file also opens in OnlyOffice — but with a gray theme and no real-time editing. That workflow seems to put me in a sort of “local mode”, where I only get check-in/check-out behavior.

Is this expected behavior, or am I missing a setting somewhere that would allow the synced local files to also open in collaborative mode?