Cannot play video files - spinning wheel

The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • 28.0.14
  • Operating system and version (e.g., Ubuntu 24.04):
    • Debian 12
  • Web server and version (e.g, Apache 2.4.25):
    • Apache 2.4.62
  • PHP version (e.g, 8.3):
    • php 8.2.26
  • Is this the first time you’ve seen this error? (Yes / No):
    • yes
  • When did this problem seem to first start?
    • recently
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • bare metal
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • no

Summary of the issue you are facing:

  • I’m not able to play video files using web browser
  • tried Firefox 128, Chrome 131
  • Click on any video file results in a spinning wheel in the browser
  • No errors in Apache access or error logs, nothing at all in Nextcloud log

This used to work previously for me with older NC version, but I don’t know which one.

The upgrade to NC 29.0.10 fixed the problem for me.

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