Cannot login in to the cloud, HTTP ERROR 500

Nextcloud version (eg, 12.0.2):
Operating system and version (eg, Ubuntu 17.04): Windows
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):

We cannot login to our cloud -
After entering login details, HTTP ERROR 500 appear. No matter which browser or app we try.

Is this the first time you’ve seen this error? (Y/N): Yes

Steps to replicate it:

  1. visit
  2. enter login details
  3. failed - HTTP ERROR 500

Best regards,
Prima Klima Trading CZ, s.r.o.

the first place to look is your webserver-error-log.
did you update anything before this error appeared first (php-stuff is vital for NC)?

Hello Pete,

I don’t think that we have access to error log.

Or can you help me to find it?

We didn’t update anything.

Since we have this cloud we didn’t change anything.

Best regards,

Jakub Žipaj


Prima Klima Trading CZ s.r.o.

Zámostí 594, 338 28 Radnice

Czech Republic

IČ: 26 37 37 26

DIČ: CZ 26 37 37 26

Tel.: +420 371 795 353

Fax.: +420 371 795 343

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Without more infomations it’s not possible to help you.

Nextcloud version (eg, 12.0.2) :
Operating system and version (eg, Ubuntu 17.04) : Windows
Apache or nginx version (eg, Apache 2.4.25) :
PHP version (eg, 7.1) :

well, did you install it yourself? (how?)
to me it looks like a hosted solution - in this case you should contact your provider.