Hello!
I have faced with an issue: when more than 3 participants join a group call a few minutes later a random participant cannot hear another random (but not all) participant.
I have searched a bit and found a few similar issues. The recommendation is to configure a High-Performance backend to resolve the issue. But it has already been installed and running (at least the admin page says so) as a part of the AIO package.
I haven’t changed any settings regarding the Talk and expected it to work out-of-the-box as expected in the AIO package.
The server has 8Gb of RAM and 8 cores (it is a virtual machine). The server connected to a dedicated 1 Gbps port. Both 3478/TCP and 3478/UDP ports are open and forwarded to the Nextcloud server directly. The Nextcloud Web-app is sitting behind a reverse proxy (Nginx proxy manager).
I kindly ask help me to resolve the issue.
Nextcloud version: Nextcloud AIO v11.5.0
Talk Server version: 21.1.3
Custom Signaling server configured: no
Custom TURN server configured: no (only the one included in the AIO)
Custom STUN server configured: no (only the one included in the AIO)
In case the web version of Nextcloud Talk is involved:
Operating system: Windows 10, Windows 11, Ubuntu 25.04
Browser name and version: Firefox 141.0.3, Chrome
The issue you are facing:
See above.
Is this the first time you’ve seen this error? Yes
Steps to replicate it:
- Connect to a call
- Wait for more than 3 participants to join
- Wait ~30-300 sec.
- Observe the issue: a random participant cannot hear another random participant (but not all the participants).
The output of your Nextcloud log in Admin > Logging or errors in nextcloud.log in /var/www/:
N/A
The output of your Apache/nginx/system log in /var/log/____:
N/A
Your browser log if relevant (javascript console log, network log, etc.):
N/A