# Cannot get Nextcloud Office to work! **URL:** \ **Category:** đź“„ Office\ **Tags:** collabora-online\ **Created:** [April 12, 2022, 7:40am UTC](https://help.nextcloud.com/t/cannot-get-nextcloud-office-to-work/137380 "2022-04-12T07:40:06Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![davide](https://help.nextcloud.com/user_avatar/help.nextcloud.com/davide/32/493_2.png) [@davide](https://help.nextcloud.com/u/davide)\ **Post date:** [April 12, 2022, 7:40am UTC](https://help.nextcloud.com/t/cannot-get-nextcloud-office-to-work/137380/1 "2022-04-12T07:40:06Z")
Hi everyone, I have NC 23.0.3 installed on my OVH Shared Hosting (php 7.4) and the following situation: ## Collabora Online - Built-in CODE Server You have the Collabora Online app enabled. For further information and configuration, please check: [Settings \> Administration \> Collabora Online](https://cloud.mrjive.eu/index.php/settings/admin/richdocuments) ## Nextcloud Office Use the built-in CODE - Collabora Online Development Edition But the odt files are not managed through Nextcloud Office but rather downloaded. Which is the part that I am missing? Thanks! ---
**Author:** ![dius](https://help.nextcloud.com/letter_avatar/dius/32/5_5575768a8748004e209b776fc1b2916d.png) [@dius](https://help.nextcloud.com/u/dius)\ **Post date:** [April 12, 2022, 10:16pm UTC](https://help.nextcloud.com/t/cannot-get-nextcloud-office-to-work/137380/2 "2022-04-12T22:16:12Z")
I am having the same issue. I used to host a Collabora server, but that stopped working. I tried the Build-in version, but I have the same problem. I’ve removed everything for the time being. Any suggestions would be appreciated. ---
**Author:** ![amphetamine](https://help.nextcloud.com/letter_avatar/amphetamine/32/5_5575768a8748004e209b776fc1b2916d.png) [@amphetamine](https://help.nextcloud.com/u/amphetamine)\ **Post date:** [April 13, 2022, 2:46am UTC](https://help.nextcloud.com/t/cannot-get-nextcloud-office-to-work/137380/3 "2022-04-13T02:46:29Z")
same issue Snap [Nextcloud Hub II] (23.0.2) Collabora Online - Built-in CODE Server, 21.11.204 Nextcloud Office, 5.0.3 ---
**Author:** ![red33](https://help.nextcloud.com/letter_avatar/red33/32/5_5575768a8748004e209b776fc1b2916d.png) [@red33](https://help.nextcloud.com/u/red33)\ **Post date:** [April 13, 2022, 12:50pm UTC](https://help.nextcloud.com/t/cannot-get-nextcloud-office-to-work/137380/4 "2022-04-13T12:50:24Z")
Same problem, upgraded to NC 23.0.3, and I cannot open documents in NC any more. They are only proposed for download. No entry for editing it in context menu either. ---
**Author:** ![red33](https://help.nextcloud.com/letter_avatar/red33/32/5_5575768a8748004e209b776fc1b2916d.png) [@red33](https://help.nextcloud.com/u/red33)\ **Post date:** [April 14, 2022, 8:05am UTC](https://help.nextcloud.com/t/cannot-get-nextcloud-office-to-work/137380/5 "2022-04-14T08:05:17Z")
after some new tries, it seems to be working when using Chrome (the document is opened in collabora), but not with Firefox (the document is proposed for download only). ---
**Author:** ![davide](https://help.nextcloud.com/user_avatar/help.nextcloud.com/davide/32/493_2.png) [@davide](https://help.nextcloud.com/u/davide)\ **Post date:** [April 19, 2022, 9:42am UTC](https://help.nextcloud.com/t/cannot-get-nextcloud-office-to-work/137380/6 "2022-04-19T09:42:50Z")
Thanks for the reply. I’ve tried with chromium and I say the same behavior as in Firefox: a request for download. ---
**Author:** ![mainland](https://help.nextcloud.com/letter_avatar/mainland/32/5_5575768a8748004e209b776fc1b2916d.png) [@mainland](https://help.nextcloud.com/u/mainland)\ **Post date:** [April 19, 2022, 3:09pm UTC](https://help.nextcloud.com/t/cannot-get-nextcloud-office-to-work/137380/7 "2022-04-19T15:09:01Z")
Search the forum because there are a lot of people with the same issue with temporary fixes that may help: > [@Collabora edit in Browser](https://help.nextcloud.com/t/collabora-edit-in-browser/135636/4): > > I also experience this bug. The suggested fix works for me, but it can be done even simpler: Just always click on “Use the built-in CODE …” entry, even if it’s already selected - that’s enough to set up a new server. And yes, it’s very annoying. Just rebooting the machine on which Nextcloud runs is enough to trigger the issue, even if no Collabora app update took place. ---
**Author:** ![anon75456558](https://help.nextcloud.com/letter_avatar/anon75456558/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon75456558](https://help.nextcloud.com/u/anon75456558)\ **Post date:** [April 19, 2022, 4:35pm UTC](https://help.nextcloud.com/t/cannot-get-nextcloud-office-to-work/137380/8 "2022-04-19T16:35:45Z")
Most likely your shared hosting cannot meet the minimum system requirements of Nextcloud Collabora CODE. It actually requires some serious system resources, which are restricted through shared hosting. You must unfortunately install Collabora on a separate server where it can receive the system resources it needs to run properly. Note these requirements are the **absolute** **minimum** for Collabora for nextcloud. Nextcloud itself requires more! ```auto Linux x86-64 or ARM64 (aarch64) platform 2 CPU cores 1 GB RAM + 100 MB RAM / user 100 kbit/s network bandwidth / user 350 MB space on disk Nextcloud 19 with Collabora Online app 3.7.0 or higher glibc (AppImage does not support musl libc) Fontconfig (libfontconfig.so.1 - required by Collabora_Online.AppImage) ``` ---
**Author:** ![suisu](https://help.nextcloud.com/user_avatar/help.nextcloud.com/suisu/32/46327_2.png) [@suisu](https://help.nextcloud.com/u/suisu)\ **Post date:** [October 5, 2022, 5:27pm UTC](https://help.nextcloud.com/t/cannot-get-nextcloud-office-to-work/137380/9 "2022-10-05T17:27:10Z")
Had the same issue, deleting browser data fixed it for me ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 13, 2024, 2:07pm UTC](https://help.nextcloud.com/t/cannot-get-nextcloud-office-to-work/137380/10 "2024-12-13T14:07:12Z")