Sorry to hear you’re facing problems 
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the following as you can (you can cut and paste this into your topic):
Nextcloud version (eg, 10.0.2):
Operating system and version (eg, Ubuntu 16.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 5.6):
Is this the first time you’ve seen this error?:Yes
Can you reliably replicate it? (If so, please outline steps):Yes. I have two folders that appear locked. Can’t delete, rename, or even access these folders
The issue you are facing:How can I unlock these folders so they can be modified or deleted. I’m only a user of Nextcloud, and do not have server access so must be something I can do from Web page.
The output of your Nextcloud log in Admin > Logging:
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
The output of your Apache/nginx/system log in /var/log/____:
Remember, this information may be requested if it isn’t supplied; for fastest response please provide as much as you can 
Feel free to use a pastebin service, otherwise log files can be indented with 4 spaces on each line to present them in a friendlier way on the forum.