Cannot connect up to nextcloud server using android app

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

I am trying to connect up my android phone to the nextcloud server that I have installed in my home. I managed to set it up on my laptop and on my ubuntu tablet for a few hours. It keeps asking me for a password and tells that it is wrong. I have installed it on ubuntu core 18 and I have tried to use both the public and private ssh keys.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:


Hello and welcome to the community help forum.

You will probably get more and better responses if you fill out the issue template instead of ignoring it and don’t hide your description in the summary-details tag, where noone can see it without expanding it first :wink: