Cannot connect after update to Onlyoffice 6.2.2 (403 forbidden)

RdedR · May 29, 2021, 8:01am

Since an upgrade to Onlyoffice 6.2.2 (from 5.5) I’m unable to connect to my Onlyoffice server (no docker)

In the Nextcloud connector (6.4.2) when hitting save I’m getting the following error:

> Error when trying to connect (Client error: `GET https://onlyoffice.<myserver>.net/cache/files/conv_check_1108618060_docx/output.docx/check_1108618060.docx?md5=B5iFtGZyDLw_cufE3d2qkg&expires=1622274086&disposition=attachment&filename=check_1108618060.docx` resulted in a `403 Forbidden` response: 403 Forbidden 403 Forbidden (truncated...) ) (version 6.2.2.21)

Have tried to disable and enable the secrets to no avail. The Document server Healthcheck provides a ‘true’. Default.json is standard. Emptied local.json just to make sure nothing overrides. Played with the header settings, but only the default “Autorization” value works.

There is nothing obvious in the docservice out.log or converter out.log

On the nextcloud config.php I have just the default:
> ‘onlyoffice’ =>
> array (
> ‘verify_peer_off’ => true,

The wget or curl to the onlyoffice documentserver from the Nextcloud server (20.0.10 are fine and vice versa.

Had my fair share of issues with previous updates which I could resolve but this leaves me stumped. Anyone came across this or has an idea what it could be or what to look for in any of the logs?

Docserver out.log (servernames changed)

> [2021-05-29T09:00:29.776] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 6.2.2. Build: 21
> [2021-05-29T09:00:37.591] [DEBUG] nodeJS - healthCheck start
> [2021-05-29T09:00:37.637] [DEBUG] nodeJS - [AMQP] connected
> [2021-05-29T09:00:37.638] [DEBUG] nodeJS - [AMQP] conn close
> [2021-05-29T09:00:37.641] [DEBUG] nodeJS - healthCheck end
> [2021-05-29T09:00:37.994] [DEBUG] nodeJS - checkJwt success: docId = commandFromServer decoded = {"payload":{"c":"version"}}
> [2021-05-29T09:00:37.994] [DEBUG] nodeJS - Start commandFromServer: docId = undefined c = version
> [2021-05-29T09:00:37.994] [DEBUG] nodeJS - End commandFromServer: docId = undefined {"error":0,"version":"6.2.2.21"}
> [2021-05-29T09:00:38.341] [DEBUG] nodeJS - checkJwt success: docId = convertRequest decoded = {"payload":{"async":false,"url":"https://mynextcloudserver.net/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.2lKQgKciB3GpTT_TP2Abni1RZnggQD6yrHnqwqRFMgU","outputtype":"docx","filetype":"docx","title":"check_218484115.docx","key":"check_218484115"}}
> [2021-05-29T09:00:38.342] [DEBUG] nodeJS - Start convert request docId = conv_check_218484115_docx
> [2021-05-29T09:00:39.684] [DEBUG] nodeJS - Start receiveTask: docId = conv_check_218484115_docx {"cmd":{"withAuthorization":true,"c":"conv","id":"conv_check_218484115_docx","format":"docx","url":"https://mynextcloudserver.net/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.2lKQgKciB3GpTT_TP2Abni1RZnggQD6yrHnqwqRFMgU","title":"check_218484115.docx","outputformat":65,"outputpath":"output.docx","codepage":46,"delimiter":4,"embeddedfonts":false,"status_info":0,"nobase64":true}}
> [2021-05-29T09:00:39.686] [DEBUG] nodeJS - End receiveTask: docId = conv_check_218484115_docx
> [2021-05-29T09:00:40.355] [DEBUG] nodeJS - End convert request end true url https://onlyoffice.myonlyofficeserver.net/cache/files/conv_check_218484115_docx/output.docx/check_218484115.docx?md5=pqE1oWM8SDi__sGzJsxIpw&expires=1622272541&disposition=attachment&filename=check_218484115.docx status 0 docId = conv_check_218484115_docx
> [2021-05-29T09:02:00.003] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:02:00.005] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:02:00.005] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:04:00.002] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:04:00.005] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:04:00.005] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:06:00.003] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:06:00.011] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:06:00.011] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:08:00.003] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:08:00.004] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:08:00.004] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:10:00.002] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:10:00.005] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:10:00.005] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:12:00.001] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:12:00.003] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:12:00.003] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:14:00.001] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:14:00.006] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:14:00.007] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:16:00.002] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:16:00.005] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:16:00.005] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:17:44.052] [WARN] nodeJS - Express server starting...
> [2021-05-29T09:17:44.054] [INFO] nodeJS - End updateLicense
> [2021-05-29T09:17:44.055] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
> [2021-05-29T09:17:44.057] [INFO] nodeJS - SockJS v0.3.21 bound to "/doc/[0-9-.a-zA-Z_=]*/c"
> [2021-05-29T09:17:44.065] [INFO] nodeJS - End updateLicense
> [2021-05-29T09:17:44.105] [DEBUG] nodeJS - [AMQP] connected
> [2021-05-29T09:17:44.157] [DEBUG] nodeJS - [AMQP] connected
> [2021-05-29T09:17:44.166] [INFO] nodeJS - Start callbackFunction
> [2021-05-29T09:17:44.168] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 6.2.2. Build: 21
> [2021-05-29T09:17:53.007] [DEBUG] nodeJS - healthCheck start
> [2021-05-29T09:17:53.053] [DEBUG] nodeJS - [AMQP] connected
> [2021-05-29T09:17:53.054] [DEBUG] nodeJS - [AMQP] conn close
> [2021-05-29T09:17:53.057] [DEBUG] nodeJS - healthCheck end
> [2021-05-29T09:17:53.407] [DEBUG] nodeJS - Start commandFromServer: docId = undefined c = version
> [2021-05-29T09:17:53.407] [DEBUG] nodeJS - End commandFromServer: docId = undefined {"error":0,"version":"6.2.2.21"}
> [2021-05-29T09:17:53.759] [DEBUG] nodeJS - Start convert request docId = conv_check_227752011_docx
> [2021-05-29T09:18:00.002] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:18:00.004] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:18:00.005] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:18:00.576] [DEBUG] nodeJS - Start receiveTask: docId = conv_check_227752011_docx {"cmd":{"withAuthorization":true,"c":"conv","id":"conv_check_227752011_docx","format":"docx","url":"https://mynextcloudserver.net/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.2lKQgKciB3GpTT_TP2Abni1RZnggQD6yrHnqwqRFMgU","title":"check_227752011.docx","outputformat":65,"outputpath":"output.docx","codepage":46,"delimiter":4,"embeddedfonts":false,"status_info":-81,"nobase64":true}}
> [2021-05-29T09:18:00.578] [DEBUG] nodeJS - End receiveTask: docId = conv_check_227752011_docx
> [2021-05-29T09:18:00.784] [DEBUG] nodeJS - End convert request end false url undefined status -81 docId = conv_check_227752011_docx
> [2021-05-29T09:18:11.111] [DEBUG] nodeJS - healthCheck start
> [2021-05-29T09:18:11.153] [DEBUG] nodeJS - [AMQP] connected
> [2021-05-29T09:18:11.154] [DEBUG] nodeJS - [AMQP] conn close
> [2021-05-29T09:18:11.155] [DEBUG] nodeJS - healthCheck end
> [2021-05-29T09:18:11.515] [DEBUG] nodeJS - Start commandFromServer: docId = undefined c = version
> [2021-05-29T09:18:11.515] [DEBUG] nodeJS - End commandFromServer: docId = undefined {"error":0,"version":"6.2.2.21"}
> [2021-05-29T09:18:11.875] [DEBUG] nodeJS - Start convert request docId = conv_check_87931760_docx
> [2021-05-29T09:18:13.168] [DEBUG] nodeJS - Start receiveTask: docId = conv_check_87931760_docx {"cmd":{"withAuthorization":true,"c":"conv","id":"conv_check_87931760_docx","format":"docx","url":"https://mynextcloudserver.net/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.opBiUeSOulxRoiY3Q2WfA3mHhFoDcdMZcPEUgOYZvoA","title":"check_87931760.docx","outputformat":65,"outputpath":"output.docx","codepage":46,"delimiter":4,"embeddedfonts":false,"status_info":0,"nobase64":true}}
> [2021-05-29T09:18:13.170] [DEBUG] nodeJS - End receiveTask: docId = conv_check_87931760_docx
> [2021-05-29T09:18:13.888] [DEBUG] nodeJS - End convert request end true url https://onlyoffice.myonlyofficeserver.net/cache/files/conv_check_87931760_docx/output.docx/check_87931760.docx?md5=hb9o9J3wJp287Hw_gHsPQA&expires=1622273594&disposition=attachment&filename=check_87931760.docx status 0 docId = conv_check_87931760_docx
> [2021-05-29T09:18:21.448] [DEBUG] nodeJS - healthCheck start
> [2021-05-29T09:18:21.489] [DEBUG] nodeJS - [AMQP] connected
> [2021-05-29T09:18:21.490] [DEBUG] nodeJS - [AMQP] conn close
> [2021-05-29T09:18:21.490] [DEBUG] nodeJS - healthCheck end
> [2021-05-29T09:18:21.848] [DEBUG] nodeJS - Start commandFromServer: docId = undefined c = version
> [2021-05-29T09:18:21.848] [DEBUG] nodeJS - End commandFromServer: docId = undefined {"error":0,"version":"6.2.2.21"}
> [2021-05-29T09:18:22.214] [DEBUG] nodeJS - Start convert request docId = conv_check_1420713843_docx
> [2021-05-29T09:18:23.460] [DEBUG] nodeJS - Start receiveTask: docId = conv_check_1420713843_docx {"cmd":{"withAuthorization":true,"c":"conv","id":"conv_check_1420713843_docx","format":"docx","url":"https://mynextcloudserver.net/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.opBiUeSOulxRoiY3Q2WfA3mHhFoDcdMZcPEUgOYZvoA","title":"check_1420713843.docx","outputformat":65,"outputpath":"output.docx","codepage":46,"delimiter":4,"embeddedfonts":false,"status_info":0,"nobase64":true}}
> [2021-05-29T09:18:23.462] [DEBUG] nodeJS - End receiveTask: docId = conv_check_1420713843_docx
> [2021-05-29T09:18:24.223] [DEBUG] nodeJS - End convert request end true url https://onlyoffice.myonlyofficeserver.net/cache/files/conv_check_1420713843_docx/output.docx/check_1420713843.docx?md5=9xcd_S2SpK-B0--KF6cUiA&expires=1622273605&disposition=attachment&filename=check_1420713843.docx status 0 docId = conv_check_1420713843_docx
> [2021-05-29T09:20:00.003] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:20:00.005] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:20:00.005] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:20:38.887] [DEBUG] nodeJS - healthCheck start
> [2021-05-29T09:20:38.933] [DEBUG] nodeJS - [AMQP] connected
> [2021-05-29T09:20:38.934] [DEBUG] nodeJS - [AMQP] conn close
> [2021-05-29T09:20:38.935] [DEBUG] nodeJS - healthCheck end
> [2021-05-29T09:20:39.273] [DEBUG] nodeJS - Start commandFromServer: docId = undefined c = version
> [2021-05-29T09:20:39.273] [DEBUG] nodeJS - End commandFromServer: docId = undefined {"error":0,"version":"6.2.2.21"}
> [2021-05-29T09:20:39.617] [DEBUG] nodeJS - Start convert request docId = conv_check_1080574342_docx
> [2021-05-29T09:20:40.905] [DEBUG] nodeJS - Start receiveTask: docId = conv_check_1080574342_docx {"cmd":{"withAuthorization":true,"c":"conv","id":"conv_check_1080574342_docx","format":"docx","url":"https://mynextcloudserver.net/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.opBiUeSOulxRoiY3Q2WfA3mHhFoDcdMZcPEUgOYZvoA","title":"check_1080574342.docx","outputformat":65,"outputpath":"output.docx","codepage":46,"delimiter":4,"embeddedfonts":false,"status_info":0,"nobase64":true}}
> [2021-05-29T09:20:40.908] [DEBUG] nodeJS - End receiveTask: docId = conv_check_1080574342_docx
> [2021-05-29T09:20:41.632] [DEBUG] nodeJS - End convert request end true url https://onlyoffice.myonlyofficeserver.net/cache/files/conv_check_1080574342_docx/output.docx/check_1080574342.docx?md5=GZfBuJLJb93xLOvhITJGNg&expires=1622273742&disposition=attachment&filename=check_1080574342.docx status 0 docId = conv_check_1080574342_docx
> [2021-05-29T09:21:07.310] [DEBUG] nodeJS - healthCheck start
> [2021-05-29T09:21:07.353] [DEBUG] nodeJS - [AMQP] connected
> [2021-05-29T09:21:07.355] [DEBUG] nodeJS - [AMQP] conn close
> [2021-05-29T09:21:07.356] [DEBUG] nodeJS - healthCheck end
> [2021-05-29T09:21:07.697] [DEBUG] nodeJS - Start commandFromServer: docId = undefined c = version
> [2021-05-29T09:21:07.698] [DEBUG] nodeJS - End commandFromServer: docId = undefined {"error":0,"version":"6.2.2.21"}
> [2021-05-29T09:21:08.043] [DEBUG] nodeJS - Start convert request docId = conv_check_1414282573_docx
> [2021-05-29T09:21:09.339] [DEBUG] nodeJS - Start receiveTask: docId = conv_check_1414282573_docx {"cmd":{"withAuthorization":true,"c":"conv","id":"conv_check_1414282573_docx","format":"docx","url":"https://mynextcloudserver.net/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.opBiUeSOulxRoiY3Q2WfA3mHhFoDcdMZcPEUgOYZvoA","title":"check_1414282573.docx","outputformat":65,"outputpath":"output.docx","codepage":46,"delimiter":4,"embeddedfonts":false,"status_info":0,"nobase64":true}}
> [2021-05-29T09:21:09.342] [DEBUG] nodeJS - End receiveTask: docId = conv_check_1414282573_docx
> [2021-05-29T09:21:10.054] [DEBUG] nodeJS - End convert request end true url https://onlyoffice.myonlyofficeserver.net/cache/files/conv_check_1414282573_docx/output.docx/check_1414282573.docx?md5=nlI2RivYEkzoqIJminvBPw&expires=1622273771&disposition=attachment&filename=check_1414282573.docx status 0 docId = conv_check_1414282573_docx
> [2021-05-29T09:21:25.844] [DEBUG] nodeJS - healthCheck start
> [2021-05-29T09:21:25.885] [DEBUG] nodeJS - [AMQP] connected
> [2021-05-29T09:21:25.886] [DEBUG] nodeJS - [AMQP] conn close
> [2021-05-29T09:21:25.887] [DEBUG] nodeJS - healthCheck end
> [2021-05-29T09:21:26.268] [DEBUG] nodeJS - Start commandFromServer: docId = undefined c = version
> [2021-05-29T09:21:26.268] [DEBUG] nodeJS - End commandFromServer: docId = undefined {"error":0,"version":"6.2.2.21"}
> [2021-05-29T09:21:26.618] [DEBUG] nodeJS - Start convert request docId = conv_check_647419092_docx
> [2021-05-29T09:21:27.894] [DEBUG] nodeJS - Start receiveTask: docId = conv_check_647419092_docx {"cmd":{"withAuthorization":true,"c":"conv","id":"conv_check_647419092_docx","format":"docx","url":"https://mynextcloudserver.net/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.opBiUeSOulxRoiY3Q2WfA3mHhFoDcdMZcPEUgOYZvoA","title":"check_647419092.docx","outputformat":65,"outputpath":"output.docx","codepage":46,"delimiter":4,"embeddedfonts":false,"status_info":0,"nobase64":true}}
> [2021-05-29T09:21:27.896] [DEBUG] nodeJS - End receiveTask: docId = conv_check_647419092_docx
> [2021-05-29T09:21:28.629] [DEBUG] nodeJS - End convert request end true url https://onlyoffice.myonlyofficeserver.net/cache/files/conv_check_647419092_docx/output.docx/check_647419092.docx?md5=FaI06tA8jpSpihTVYSrDEw&expires=1622273789&disposition=attachment&filename=check_647419092.docx status 0 docId = conv_check_647419092_docx
> [2021-05-29T09:21:49.843] [DEBUG] nodeJS - healthCheck start
> [2021-05-29T09:21:49.890] [DEBUG] nodeJS - [AMQP] connected
> [2021-05-29T09:21:49.891] [DEBUG] nodeJS - [AMQP] conn close
> [2021-05-29T09:21:49.892] [DEBUG] nodeJS - healthCheck end
> [2021-05-29T09:21:50.249] [DEBUG] nodeJS - Start commandFromServer: docId = undefined c = version
> [2021-05-29T09:21:50.249] [DEBUG] nodeJS - End commandFromServer: docId = undefined {"error":0,"version":"6.2.2.21"}
> [2021-05-29T09:21:50.638] [DEBUG] nodeJS - Start convert request docId = conv_check_377564598_docx
> [2021-05-29T09:21:51.933] [DEBUG] nodeJS - Start receiveTask: docId = conv_check_377564598_docx {"cmd":{"withAuthorization":true,"c":"conv","id":"conv_check_377564598_docx","format":"docx","url":"https://mynextcloudserver.net/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.opBiUeSOulxRoiY3Q2WfA3mHhFoDcdMZcPEUgOYZvoA","title":"check_377564598.docx","outputformat":65,"outputpath":"output.docx","codepage":46,"delimiter":4,"embeddedfonts":false,"status_info":0,"nobase64":true}}
> [2021-05-29T09:21:51.934] [DEBUG] nodeJS - End receiveTask: docId = conv_check_377564598_docx
> [2021-05-29T09:21:52.648] [DEBUG] nodeJS - End convert request end true url https://onlyoffice.myonlyofficeserver.net/cache/files/conv_check_377564598_docx/output.docx/check_377564598.docx?md5=EF2OSUkaVsRzFIfaYRmfIw&expires=1622273813&disposition=attachment&filename=check_377564598.docx status 0 docId = conv_check_377564598_docx
> [2021-05-29T09:22:00.002] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:22:00.005] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:22:00.005] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:24:00.003] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:24:00.007] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:24:00.007] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:26:00.006] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:26:00.007] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:26:00.008] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:26:22.520] [DEBUG] nodeJS - healthCheck start
> [2021-05-29T09:26:22.565] [DEBUG] nodeJS - [AMQP] connected
> [2021-05-29T09:26:22.566] [DEBUG] nodeJS - [AMQP] conn close
> [2021-05-29T09:26:22.567] [DEBUG] nodeJS - healthCheck end
> [2021-05-29T09:26:22.917] [DEBUG] nodeJS - Start commandFromServer: docId = undefined c = version
> [2021-05-29T09:26:22.917] [DEBUG] nodeJS - End commandFromServer: docId = undefined {"error":0,"version":"6.2.2.21"}
> [2021-05-29T09:26:23.266] [DEBUG] nodeJS - Start convert request docId = conv_check_1108618060_docx
> [2021-05-29T09:26:24.592] [DEBUG] nodeJS - Start receiveTask: docId = conv_check_1108618060_docx {"cmd":{"withAuthorization":true,"c":"conv","id":"conv_check_1108618060_docx","format":"docx","url":"https://mynextcloudserver.net/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.opBiUeSOulxRoiY3Q2WfA3mHhFoDcdMZcPEUgOYZvoA","title":"check_1108618060.docx","outputformat":65,"outputpath":"output.docx","codepage":46,"delimiter":4,"embeddedfonts":false,"status_info":0,"nobase64":true}}
> [2021-05-29T09:26:24.594] [DEBUG] nodeJS - End receiveTask: docId = conv_check_1108618060_docx
> [2021-05-29T09:26:25.277] [DEBUG] nodeJS - End convert request end true url https://onlyoffice.myonlyofficeserver.net/cache/files/conv_check_1108618060_docx/output.docx/check_1108618060.docx?md5=B5iFtGZyDLw_cufE3d2qkg&expires=1622274086&disposition=attachment&filename=check_1108618060.docx status 0 docId = conv_check_1108618060_docx
> [2021-05-29T09:28:00.006] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:28:00.008] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:28:00.008] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:30:00.006] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:30:00.008] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:30:00.008] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:32:00.005] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:32:00.008] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:32:00.008] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:34:00.005] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:34:00.007] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:34:00.007] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:36:00.005] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:36:00.006] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:36:00.006] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:37:03.743] [WARN] nodeJS - Express server starting...
> [2021-05-29T09:37:03.745] [INFO] nodeJS - End updateLicense
> [2021-05-29T09:37:03.746] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
> [2021-05-29T09:37:03.748] [INFO] nodeJS - SockJS v0.3.21 bound to "/doc/[0-9-.a-zA-Z_=]*/c"
> [2021-05-29T09:37:03.755] [INFO] nodeJS - End updateLicense
> [2021-05-29T09:37:03.806] [DEBUG] nodeJS - [AMQP] connected
> [2021-05-29T09:37:03.853] [DEBUG] nodeJS - [AMQP] connected
> [2021-05-29T09:37:03.861] [INFO] nodeJS - Start callbackFunction
> [2021-05-29T09:37:03.863] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 6.2.2. Build: 21
> [2021-05-29T09:38:00.002] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:38:00.005] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:38:00.005] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:40:00.003] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:40:00.006] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:40:00.006] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0
> [2021-05-29T09:42:00.002] [DEBUG] nodeJS - expireDoc connections.length = 0
> [2021-05-29T09:42:00.006] [DEBUG] nodeJS - checkDocumentExpire start
> [2021-05-29T09:42:00.006] [DEBUG] nodeJS - checkDocumentExpire end: startSaveCount = 0, removedCount = 0

Mageunic · May 30, 2021, 7:20am

Hi @RdedR , Is your server on the same machine than nextcloud ?
have you acces to the web page of your onlyoffice serveur ?

RdedR · May 30, 2021, 7:35am

No, it is a separate server. And yes, I have access to the hoimepage.
I suspect it has something to do with authentication, something they changed since v5.5 but cannot find what is wrong and the logs don’t make me any wiser. Have been trying a lot of variations of secrets, headers settings and turning verification on and off by now.

Mageunic · May 30, 2021, 7:38am

@RdedR the onlyoffice server is in your LAN (local network) ?

RdedR · May 30, 2021, 7:49am

@Mageunic, no it is on a dedicated external server which worked before the upgrade

Mageunic · May 30, 2021, 7:55am

@RdedR hmmmm … ok , there is no firewall or something prevent the connection ?

RdedR · May 30, 2021, 8:03am

@Mageunic Nothing changed re firewall. Just usual settings all closed except 443. I can wget from the nextcloud server to the onlyoffice server and seeing the index.html so it can’t be that.

Mageunic · May 30, 2021, 8:08am

@RdedR
For the moment, I have no idea how to solve your issue … nothing suspicious in your document server log. Do you have any log in nextcloud ( nextcloud.log or use logging menu) related with your issue?