# Cannot access WWW and limited OCC after NC32 Upgrade

**URL:** <https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968>\
**Category:** ℹ️ Support\
**Tags:** nc32, app\_api, groupfolders-app, php84, collabora-built-in\
**Created:** [September 27, 2025, 2:57pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968 "2025-09-27T14:57:01Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![dc33](https://help.nextcloud.com/letter_avatar/dc33/32/5_5575768a8748004e209b776fc1b2916d.png) [@dc33](https://help.nextcloud.com/u/dc33)\
**Post date:** [September 27, 2025, 2:57pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/1 "2025-09-27T14:57:01Z")

</div>

> **Support intro**
>
> ## Sorry to hear you’re facing problems. 🙁
> 
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> 
> **If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via [portal.nextcloud.com](http://portal.nextcloud.com) where Nextcloud engineers can help ensure your business keeps running smoothly.**
> 
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> **Before clicking submit** : Please check if your query is already addressed via the following resources:
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## The Basics

- Nextcloud Server version _(e.g., 29.x.x)_:
  - `32 (Latest upgrade)`

- Operating system and version _(e.g., Ubuntu 24.04)_:
  - `Ubuntu (25.04 I believe)`

- Web server and version _(e.g, Apache 2.4.25)_:
  - `Apache 2.4.63`

- Reverse proxy and version \_(e.g. nginx 1.27.2)
  - `SOPHOS UTM`

- PHP version _(e.g, 8.3)_:
  - `PHP8.4`

- Is this the first time you’ve seen this error? (Yes / No):
  - `Yes`

- When did this problem seem to first start?
- 
  - `Directly after upgrade`

- Installation method _(e.g. AlO, NCP, Bare Metal/Archive, etc.)_
  - `Bare metal / Archive`

- Are you using CloudfIare, mod\_security, or similar? _(Yes / No)_
  - `No`

### Summary of the issue you are facing:

After upgrading, when viewing WWW or trying to use some features of OCC I am receiving an internal server error / command line error message.

### Steps to replicate it (hint: details matter!):

1. Upgrade to 32 from previous latest version

2. Problem appears.

### Log entries

#### Nextcloud & Command line errors

```auto
{"reqId":"2ygyOZukr1zmi3aGIMmK","level":3,"time":"2025-09-27T14:46:40+00:00","remoteAddr":"10.33.1.218","user":"dc","app":"activitylog","method":"GET","url":"/index.php/apps/dashboard/","message":"/appinfo/app.php is not supported anymore, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/140.0.0.0 Safari/537.36","version":"32.0.0.13","data":{"app":"activitylog"}}
{"reqId":"2ygyOZukr1zmi3aGIMmK","level":3,"time":"2025-09-27T14:46:40+00:00","remoteAddr":"10.33.1.218","user":"dc","app":"browser_warning","method":"GET","url":"/index.php/apps/dashboard/","message":"/appinfo/app.php is not supported anymore, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/140.0.0.0 Safari/537.36","version":"32.0.0.13","data":{"app":"browser_warning"}}
{"reqId":"2ygyOZukr1zmi3aGIMmK","level":3,"time":"2025-09-27T14:46:40+00:00","remoteAddr":"10.33.1.218","user":"dc","app":"index","method":"GET","url":"/index.php/apps/dashboard/","message":"OCP\\Util::numericToNumber(): Argument #1 ($number) must be of type string|int|float, null given, called in /var/www/html/lib/private/Files/Cache/Cache.php on line 162","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/140.0.0.0 Safari/537.36","version":"32.0.0.13","exception":{"Exception":"TypeError","Message":"OCP\\Util::numericToNumber(): Argument #1 ($number) must be of type string|int|float, null given, called in /var/www/html/lib/private/Files/Cache/Cache.php on line 162","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Files/Cache/Cache.php","line":162,"function":"numericToNumber","class":"OCP\\Util","type":"::"},{"file":"/var/www/html/apps/groupfolders/lib/Folder/FolderManager.php","line":597,"function":"cacheEntryFromData","class":"OC\\Files\\Cache\\Cache","type":"::"},{"function":"{closure:OCA\\GroupFolders\\Folder\\FolderManager::getFoldersForGroups():593}","class":"OCA\\GroupFolders\\Folder\\FolderManager","type":"->","args":[" ***sensitive parameters replaced***"]},{"file":"/var/www/html/apps/groupfolders/lib/Folder/FolderManager.php","line":593,"function":"array_map"},{"file":"/var/www/html/apps/groupfolders/lib/Folder/FolderManager.php","line":888,"function":"getFoldersForGroups","class":"OCA\\GroupFolders\\Folder\\FolderManager","type":"->"},{"file":"/var/www/html/apps/groupfolders/lib/AppInfo/Capabilities.php","line":47,"function":"getFoldersForUser","class":"OCA\\GroupFolders\\Folder\\FolderManager","type":"->"},{"file":"/var/www/html/apps/groupfolders/lib/AppInfo/Capabilities.php","line":41,"function":"hasFolders","class":"OCA\\GroupFolders\\AppInfo\\Capabilities","type":"->"},{"file":"/var/www/html/lib/private/CapabilitiesManager.php","line":61,"function":"getCapabilities","class":"OCA\\GroupFolders\\AppInfo\\Capabilities","type":"->"},{"file":"/var/www/html/lib/private/Template/JSConfigHelper.php","line":142,"function":"getCapabilities","class":"OC\\CapabilitiesManager","type":"->"},{"file":"/var/www/html/lib/private/TemplateLayout.php","line":237,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->"},{"file":"/var/www/html/lib/private/Template/Template.php","line":115,"function":"getPageTemplate","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/html/lib/public/AppFramework/Http/TemplateResponse.php","line":195,"function":"fetchPage","class":"OC\\Template\\Template","type":"->"},{"file":"/var/www/html/lib/private/AppFramework/Http/Dispatcher.php","line":163,"function":"render","class":"OCP\\AppFramework\\Http\\TemplateResponse","type":"->"},{"file":"/var/www/html/lib/private/AppFramework/App.php","line":153,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/lib/private/Route/Router.php","line":321,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/html/lib/base.php","line":1061,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/html/index.php","line":25,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/html/lib/public/Util.php","Line":323,"message":"OCP\\Util::numericToNumber(): Argument #1 ($number) must be of type string|int|float, null given, called in /var/www/html/lib/private/Files/Cache/Cache.php on line 162","exception":{},"CustomMessage":"OCP\\Util::numericToNumber(): Argument #1 ($number) must be of type string|int|float, null given, called in /var/www/html/lib/private/Files/Cache/Cache.php on line 162"}}

COMMAND LINE ERROR WHEN USING OCC

# time sudo -u '#33' php ./occ files:scan dc
Starting scan for user 1 out of 1 (dc)
An unhandled exception has been thrown:
TypeError: OCP\Util::numericToNumber(): Argument #1 ($number) must be of type string|int|float, null given, called in /var/www/html/lib/private/Files/Cache/Cache.php on line 162 and defined in /var/www/html/lib/public/Util.php:323
Stack trace:
#0 /var/www/html/lib/private/Files/Cache/Cache.php(162): OCP\Util::numericToNumber()
#1 /var/www/html/apps/groupfolders/lib/Folder/FolderManager.php(597): OC\Files\Cache\Cache::cacheEntryFromData()
#2 [internal function]: OCA\GroupFolders\Folder\FolderManager->{closure:OCA\GroupFolders\Folder\FolderManager::getFoldersForGroups():593}()
#3 /var/www/html/apps/groupfolders/lib/Folder/FolderManager.php(593): array_map()
#4 /var/www/html/apps/groupfolders/lib/Folder/FolderManager.php(888): OCA\GroupFolders\Folder\FolderManager->getFoldersForGroups()
#5 /var/www/html/apps/groupfolders/lib/Mount/MountProvider.php(51): OCA\GroupFolders\Folder\FolderManager->getFoldersForUser()
#6 /var/www/html/apps/groupfolders/lib/Mount/MountProvider.php(55): OCA\GroupFolders\Mount\MountProvider->getFoldersForUser()
#7 /var/www/html/lib/private/Files/Config/MountProviderCollection.php(56): OCA\GroupFolders\Mount\MountProvider->getMountsForUser()
#8 /var/www/html/lib/private/Files/Config/MountProviderCollection.php(113): OC\Files\Config\MountProviderCollection->getMountsFromProvider()
#9 /var/www/html/lib/private/Files/SetupManager.php(205): OC\Files\Config\MountProviderCollection->addMountForUser()
#10 /var/www/html/lib/private/Files/SetupManager.php(316): OC\Files\SetupManager->{closure:OC\Files\SetupManager::setupForUser():204}()
#11 /var/www/html/lib/private/Files/SetupManager.php(204): OC\Files\SetupManager->setupForUserWith()
#12 /var/www/html/lib/private/legacy/OC_Util.php(49): OC\Files\SetupManager->setupForUser()
#13 /var/www/html/lib/private/Files/Utils/Scanner.php(95): OC_Util::setupFS()
#14 /var/www/html/lib/private/Files/Utils/Scanner.php(187): OC\Files\Utils\Scanner->getMounts()
#15 /var/www/html/apps/files/lib/Command/Scan.php(165): OC\Files\Utils\Scanner->scan()
#16 /var/www/html/apps/files/lib/Command/Scan.php(255): OCA\Files\Command\Scan->scanFiles()
#17 /var/www/html/3rdparty/symfony/console/Command/Command.php(326): OCA\Files\Command\Scan->execute()
#18 /var/www/html/core/Command/Base.php(218): Symfony\Component\Console\Command\Command->run()
#19 /var/www/html/3rdparty/symfony/console/Application.php(1078): OC\Core\Command\Base->run()
#20 /var/www/html/3rdparty/symfony/console/Application.php(324): Symfony\Component\Console\Application->doRunCommand()
#21 /var/www/html/3rdparty/symfony/console/Application.php(175): Symfony\Component\Console\Application->doRun()
#22 /var/www/html/lib/private/Console/Application.php(187): Symfony\Component\Console\Application->run()
#23 /var/www/html/console.php(90): OC\Console\Application->run()
#24 /var/www/html/occ(33): require_once('...')
#25 {main}
real 0m3.403s
user 0m0.010s
sys 0m0.010s

```

### Configuration

#### Apps

The output of `occ app:list` (if possible).

Enabled:

- activity: 5.0.0-dev.0
- activitylog: 0.0.1
- admin\_audit: 1.22.0
- analytics: 6.0.1
- analytics\_sourcepack: 0.0.3
- announcementcenter: 7.2.1
- app\_api: 32.0.0
- appointments: 2.4.6
- assistant: 2.8.0
- audioplayer: 3.5.1
- browser\_warning: 1.0.0
- bruteforcesettings: 5.0.0-dev.0
- calendar: 6.0.0
- camerarawpreviews: 0.8.7
- cfg\_share\_links: 7.0.1
- checksum: 1.2.6
- cloud\_federation\_api: 1.16.0
- comments: 1.22.0
- contacts: 8.0.2
- contactsinteraction: 1.13.1
- dashboard: 7.12.0
- dav: 1.34.2
- drawio: 3.1.0
- event\_update\_notification: 2.7.0
- external: 7.0.0
- federatedfilesharing: 1.22.0
- files: 2.4.0
- files\_accesscontrol: 3.0.0
- files\_archive: 1.2.7
- files\_automatedtagging: 3.0.0
- files\_downloadactivity: 1.18.1
- files\_downloadlimit: 5.0.0-dev.0
- files\_external: 1.24.0
- files\_markdown: 2.4.1
- files\_pdfviewer: 5.0.0-dev.0
- files\_reminders: 1.5.0
- files\_scripts: 4.1.0
- files\_sharing: 1.24.0
- files\_trashbin: 1.22.0
- files\_versions: 1.25.0
- flow\_notifications: 3.0.0
- groupfolders: 20.0.1
- impersonate: 3.0.0
- keeweb: 0.6.21
- logreader: 5.0.0-dev.0
- lookup\_server\_connector: 1.20.0
- mail: 5.5.5
- maps: 1.6.0
- nextcloud\_announcements: 4.0.0-dev.0
- notes: 4.12.3
- notifications: 5.0.0-dev.0
- oauth2: 1.20.0
- occweb: 0.2.3
- password\_policy: 4.0.0-dev.0
- phonetrack: 0.9.1
- photos: 5.0.0-dev.1
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning\_api: 1.22.0
- quota\_warning: 1.22.0
- recognize: 10.0.4
- recommendations: 5.0.0-dev.0
- related\_resources: 3.0.0-dev.0
- richdocuments: 9.0.0
- richdocumentscode: 25.4.504
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- side\_menu: 5.1.1
- snowflakestheme: 1.1.3
- spreed: 22.0.0
- suspicious\_login: 10.0.0-dev.0
- systemtags: 1.22.0
- tables: 0.9.5
- terms\_of\_service: 4.6.0
- text: 6.0.0-dev.0
- theming: 2.7.0
- twofactor\_admin: 4.8.0
- twofactor\_backupcodes: 1.21.0
- twofactor\_nextcloud\_notification: 6.0.0-dev.0
- twofactor\_totp: 14.0.0
- updatenotification: 1.22.0
- user\_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather\_status: 1.12.0
- webhook\_listeners: 1.3.0
- workflow\_pdf\_converter: 3.0.0
- workflow\_script: 3.0.0
- workflowengine: 2.14.0

---

<div class="post-metadata">

**Author:** ![dc33](https://help.nextcloud.com/letter_avatar/dc33/32/5_5575768a8748004e209b776fc1b2916d.png) [@dc33](https://help.nextcloud.com/u/dc33)\
**Post date:** [September 27, 2025, 3:02pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/2 "2025-09-27T15:02:45Z")

</div>

One of my mounts is currently unavailable, could this be the issue? No problem before upgrade.

---

<div class="post-metadata">

**Author:** ![the\_dude\_abides](https://help.nextcloud.com/user_avatar/help.nextcloud.com/the_dude_abides/32/72578_2.png) [@the\_dude\_abides](https://help.nextcloud.com/u/the_dude_abides)\
**Post date:** [September 27, 2025, 3:40pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/3 "2025-09-27T15:40:27Z")

</div>

```auto
OCP\Util::numericToNumber(): Argument #1 ($number) must be of type string|int|float, null given, called in /var/www/html/lib/private/Files/Cache/Cache.php on line 162 and defined in /var/www/html/lib/public/Util.php:323

```

means Nextcloud’s file cache is returning a value for a field that’s expected to be a number (size, mtime, etc.)

Where its failing?

The stack trace points to `/lib/private/Files/Cache/Cache.php` line 162.

## ROOT CAUSE:

- Nextcloud 32 tightened type checks for numeric fields.
- Group Folders app is returning NULL for a numeric field (size, mtime, etc.).
- This NULL value comes from oc\_filecache entries for group folder mounts.
- Older versions silently accepted NULL; now it throws a TypeError.

## LIKELY TRIGGERS:

- Corrupted or incomplete oc\_filecache rows.
- Orphaned group folder records.
- Missing physical path for a group folder mount.

## FIX STEPS:

1. 
## Identify bad cache entries in the database:

(Adjust table prefix if not “oc\_”)

## SELECT \*

FROM oc\_filecache  
WHERE size IS NULL  
OR mtime IS NULL  
OR storage IN (  
SELECT id FROM oc\_storages WHERE id LIKE ‘groupfolder%’  
);

2. Repair the cache:

3. 
## Run Nextcloud repair routines:

## sudo -u www-data php occ maintenance:repair

sudo -u www-data php occ groupfolders:scan \<folder\_id\>  
sudo -u www-data php occ files:scan --path=“//files”

4. Update Group Folders app:

## NOTES:

- This is a data integrity issue, not just a code bug.
- Fix the bad rows in oc\_filecache and keep Group Folders updated.
- Once repaired, scans should complete without error.

========================================================

I used ai to make this a little easier to follow step by step but this should resolve your issue. FYI ai is great for help with errors in bash/python etc. Let it do the debugging for ya. 😉 This should at least give you somewhere to start.

---

<div class="post-metadata">

**Author:** ![dc33](https://help.nextcloud.com/letter_avatar/dc33/32/5_5575768a8748004e209b776fc1b2916d.png) [@dc33](https://help.nextcloud.com/u/dc33)\
**Post date:** [September 27, 2025, 3:43pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/4 "2025-09-27T15:43:02Z")

</div>

Thank you so much. Will report back soon.

---

<div class="post-metadata">

**Author:** ![dc33](https://help.nextcloud.com/letter_avatar/dc33/32/5_5575768a8748004e209b776fc1b2916d.png) [@dc33](https://help.nextcloud.com/u/dc33)\
**Post date:** [September 27, 2025, 4:05pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/5 "2025-09-27T16:05:11Z")

</div>

> [@the\_dude\_abides](#):
>
> ## SELECT \*
> 
> FROM oc\_filecache  
> WHERE size IS NULL  
> OR mtime IS NULL  
> OR storage IN (  
> SELECT id FROM oc\_storages WHERE id LIKE ‘groupfolder%’  
> );

Im having some issues getting your SQL query to run. Im running postgres if this helps?

SQL Query:

SELECT \* FROM public.oc\_filecache  
WHERE size IS NULL  
OR mtime IS NULL  
OR storage IS (  
SELECT id FROM oc\_storages WHERE id LIKE ‘groupfolder%’  
);

The error displayed is:

ERROR: syntax error at or near “(”  
LINE 4: OR storage IS (

Many thanks

---

<div class="post-metadata">

**Author:** ![the\_dude\_abides](https://help.nextcloud.com/user_avatar/help.nextcloud.com/the_dude_abides/32/72578_2.png) [@the\_dude\_abides](https://help.nextcloud.com/u/the_dude_abides)\
**Post date:** [September 27, 2025, 4:30pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/7 "2025-09-27T16:30:35Z")

</div>

I updated this for postgrel

# ========================================================

NEXTCLOUD GROUP FOLDERS: FIXING NULL size/mtime ENTRIES (PostgreSQL)

## CONTEXT:

In Nextcloud 32, stricter type checks mean that any NULL values in  
numeric fields like `size` or `mtime` in `oc_filecache` will cause  
`occ files:scan` and certain Group Folders operations to fail with:

TypeError: OCP\Util::numericToNumber(): Argument #1 ($number) must be of type string|int|float, null given

These scripts repair or remove the bad rows.

* * *

## BATCH FIX FOR ALL GROUP FOLDER ENTRIES

Purpose:

- Automatically update ALL group folder cache rows with missing size/mtime.
- No need to manually hunt broken IDs.

## PostgreSQL-safe syntax:

```auto
UPDATE oc_filecache fc
SET size = 0,
    mtime = EXTRACT(EPOCH FROM NOW())
FROM oc_storages st
WHERE fc.storage = st.numeric_id
  AND st.id LIKE 'groupfolder%'
  AND (fc.size IS NULL OR fc.mtime IS NULL);

```

* * *

## BATCH DELETE FOR TRULY ORPHANED GROUP FOLDER ENTRIES (You may not have to run this, see if occ:filescan is working first)

Purpose:

- Remove group folder cache rows that have no corresponding file on disk.
- Use with caution — this will delete cache entries permanently.

## PostgreSQL-safe syntax:

```auto
DELETE FROM oc_filecache fc
USING oc_storages st
WHERE fc.storage = st.numeric_id
  AND st.id LIKE 'groupfolder%'
  AND (fc.size IS NULL OR fc.mtime IS NULL)
  AND NOT EXISTS (
      SELECT 1
      FROM pg_ls_dir('/path/to/groupfolders') AS files
      WHERE files = fc.path
  );

```

NOTE: Replace `/path/to/groupfolders` with your actual group folders data path.

## ========================================================

USAGE NOTES:

1. Always back up your database before running DELETE or UPDATE queries.
2. Run `occ maintenance:repair` after changes to rebuild indexes.
3. Keep Group Folders app updated to match your Nextcloud version.

---

<div class="post-metadata">

**Author:** ![dc33](https://help.nextcloud.com/letter_avatar/dc33/32/5_5575768a8748004e209b776fc1b2916d.png) [@dc33](https://help.nextcloud.com/u/dc33)\
**Post date:** [September 27, 2025, 4:41pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/8 "2025-09-27T16:41:54Z")

</div>

> [@the\_dude\_abides](#):
>
> ```auto
> SELECT fc.*
> FROM oc_filecache fc
> JOIN oc_storages st ON fc.storage = st.numeric_id
> WHERE (fc.size IS NULL OR fc.mtime IS NULL)
> AND st.id LIKE 'groupfolder%';
> 
> ```

Hey,

Thanks for getting back to me!

Running this query returns no rows from my database. It successfully runs but no rows match the criteria so I get an empty result set.

Looking in my oc\_group\_folders table, I have 5 entries. They all have [null] as their storage\_id and root\_id tupples. Could this be the problem? Also one of the rows has -4 for the quota bigint? All the rest have quotas set so they have positive numbers.

Again, thanks for your help.

Warm regards

Dean

---

<div class="post-metadata">

**Author:** ![the\_dude\_abides](https://help.nextcloud.com/user_avatar/help.nextcloud.com/the_dude_abides/32/72578_2.png) [@the\_dude\_abides](https://help.nextcloud.com/u/the_dude_abides)\
**Post date:** [September 27, 2025, 4:57pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/9 "2025-09-27T16:57:01Z")

</div>

Check if the physical folders exist

Look in your groupfolders data directory (usually `data/groupfolders/<folder_id>`).  
**If they exist, note the folder IDs**.

Rebuild the storage\_id and root\_id links

You can do this by:  
Running `occ groupfolders:scan <folder_id>` for each folder.

Once you have done that successfully assuming the folders are there and the previous command fixed the issue. Make sure to run a full repair

```auto
occ maintenance:repair 
occ groupfolders:scan 
occ files:scan --path="//files"

```

Hopefully this fixes it for you.

---

<div class="post-metadata">

**Author:** ![dc33](https://help.nextcloud.com/letter_avatar/dc33/32/5_5575768a8748004e209b776fc1b2916d.png) [@dc33](https://help.nextcloud.com/u/dc33)\
**Post date:** [September 27, 2025, 5:03pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/10 "2025-09-27T17:03:34Z")

</div>

I get the command line error when trying to use occ groupfolders:scan 1 or –all

---

<div class="post-metadata">

**Author:** ![the\_dude\_abides](https://help.nextcloud.com/user_avatar/help.nextcloud.com/the_dude_abides/32/72578_2.png) [@the\_dude\_abides](https://help.nextcloud.com/u/the_dude_abides)\
**Post date:** [September 27, 2025, 5:06pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/11 "2025-09-27T17:06:16Z")

</div>

the same error you initially got or a new one? Are the folders in the path? There is away to do it through postgrel

`UPDATE oc_group_folders`  
`SET storage_id = (SELECT numeric_id FROM oc_storages WHERE id = ‘groupfolder:<folder_id>’),`  
`root_id = (SELECT fileid FROM oc_filecache WHERE path = ‘’ AND storage = (SELECT numeric_id FROM oc_storages WHERE id = ‘groupfolder:<folder_id>’))`  
`WHERE folder_id = <folder_id>;`

Replace `<folder_id>` in the above command to whatever the id’s are in the group folder path, this will inject it directly into the database. Run it for each ID

---

<div class="post-metadata">

**Author:** ![sawo](https://help.nextcloud.com/letter_avatar/sawo/32/5_5575768a8748004e209b776fc1b2916d.png) [@sawo](https://help.nextcloud.com/u/sawo)\
**Post date:** [September 27, 2025, 5:08pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/12 "2025-09-27T17:08:10Z")

</div>

Same issue here after update from 31.0.9 to 32.0

> sudo -u www-data php /var/www/nextcloud/occ groupfolders:scan --all  
> An unhandled exception has been thrown:  
> TypeError: OCP\Util::numericToNumber(): Argument #1 ($number) must be of type string|int|float, null given, called in /var/www/nextcloud/lib/private/Files/Cache/Cache.php on line 162 and defined in /var/www/nextcloud/lib/public/Util.php:323  
> Stack trace:  
> #0 /var/www/nextcloud/lib/private/Files/Cache/Cache.php(162): OCP\Util::numericToNumber()

---

<div class="post-metadata">

**Author:** ![dc33](https://help.nextcloud.com/letter_avatar/dc33/32/5_5575768a8748004e209b776fc1b2916d.png) [@dc33](https://help.nextcloud.com/u/dc33)\
**Post date:** [September 27, 2025, 5:08pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/13 "2025-09-27T17:08:20Z")

</div>

Yes, the same error. All coming back to Argument #1 passed to numericToNumber ($number) being null instead of string, int, or float.

---

<div class="post-metadata">

**Author:** ![sawo](https://help.nextcloud.com/letter_avatar/sawo/32/5_5575768a8748004e209b776fc1b2916d.png) [@sawo](https://help.nextcloud.com/u/sawo)\
**Post date:** [September 27, 2025, 5:11pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/14 "2025-09-27T17:11:58Z")

</div>

I’m able to login after disable groupfolders:

`occ app:disable groupfolders`

---

<div class="post-metadata">

**Author:** ![dc33](https://help.nextcloud.com/letter_avatar/dc33/32/5_5575768a8748004e209b776fc1b2916d.png) [@dc33](https://help.nextcloud.com/u/dc33)\
**Post date:** [September 27, 2025, 5:12pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/15 "2025-09-27T17:12:45Z")

</div>

`Yes, I thought this may work. But I didnt try this as I would like to get to the bottom of the issue.`

---

<div class="post-metadata">

**Author:** ![dc33](https://help.nextcloud.com/letter_avatar/dc33/32/5_5575768a8748004e209b776fc1b2916d.png) [@dc33](https://help.nextcloud.com/u/dc33)\
**Post date:** [September 27, 2025, 5:27pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/16 "2025-09-27T17:27:15Z")

</div>

> [@the\_dude\_abides](#):
>
> `UPDATE oc_group_folders`  
> `SET storage_id = (SELECT numeric_id FROM oc_storages WHERE id = ‘groupfolder:<folder_id>’),`  
> `root_id = (SELECT fileid FROM oc_filecache WHERE path = ‘’ AND storage = (SELECT numeric_id FROM oc_storages WHERE id = ‘groupfolder:<folder_id>’))`  
> `WHERE folder_id = <folder_id>;`

I tried this in postgres, fixing the ‘ ‘ characters, however it hasnt resolved the issue.

---

<div class="post-metadata">

**Author:** ![sawo](https://help.nextcloud.com/letter_avatar/sawo/32/5_5575768a8748004e209b776fc1b2916d.png) [@sawo](https://help.nextcloud.com/u/sawo)\
**Post date:** [September 27, 2025, 5:31pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/17 "2025-09-27T17:31:39Z")

</div>

> <https://github.com/nextcloud/groupfolders/issues/4018>
>
> Hi,
> 
> Builded a Nextcloud 32.0.0 RC4 container, with latest app release of Groupf…olders v20.0.1.
> However, when I enabled this app, it results into a Internal Server Error, with in the logs;
> 
> \`\`\`
> {"reqId":"YrjoduqPTAfCKGrH5gv2","level":3,"time":"26/Sep/2025:10:50:29","remoteAddr":"10.11.0.25","user":"johndoe","app":"index","method":"GET","url":"/settings/admin/overview","message":"OCP\\\\Util::numericToNumber(): Argument #1 ($number) must be of type string|int|float, null given, called in /var/www/nextcloud/lib/private/Files/Cache/Cache.php on line 162","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:143.0) Gecko/20100101 Firefox/143.0","version":"32.0.0.12","exception":{"Exception":"TypeError","Message":"OCP\\\\Util::numericToNumber(): Argument #1 ($number) must be of type string|int|float, null given, called in /var/www/nextcloud/lib/private/Files/Cache/Cache.php on line 162","Code":0,"Trace":\[{"file":"/var/www/nextcloud/lib/private/Files/Cache/Cache.php","line":162,"function":"numericToNumber","class":"OCP\\\\Util","type":"::","args":\[null\]},{"file":"/var/www/nextcloud/custom\_apps/groupfolders/lib/Folder/FolderManager.php","line":646,"function":"cacheEntryFromData","class":"OC\\\\Files\\\\Cache\\\\Cache","type":"::","args":\["\*\*\* sensitive parameters replaced \*\*\*",{"\_\_class\_\_":"OC\\\\Files\\\\Type\\\\Loader"}\]},{"function":"OCA\\\\GroupFolders\\\\Folder\\\\{closure}","class":"OCA\\\\GroupFolders\\\\Folder\\\\FolderManager","type":"-\>","args":\["\*\*\* sensitive parameters replaced \*\*\*"\]},{"file":"/var/www/nextcloud/custom\_apps/groupfolders/lib/Folder/FolderManager.php","line":642,"function":"array\_map","args":\[{"\_\_class\_\_":"Closure"},\["\*\*\* sensitive parameters replaced \*\*\*","\*\*\* sensitive parameters replaced \*\*\*"\]\]},{"file":"/var/www/nextcloud/custom\_apps/groupfolders/lib/Folder/FolderManager.php","line":889,"function":"getFoldersFromCircleMemberships","class":"OCA\\\\GroupFolders\\\\Folder\\\\FolderManager","type":"-\>","args":\[{"\_\_class\_\_":"OC\\\\User\\\\User"},null\]},{"file":"/var/www/nextcloud/custom\_apps/groupfolders/lib/AppInfo/Capabilities.php","line":47,"function":"getFoldersForUser","class":"OCA\\\\GroupFolders\\\\Folder\\\\FolderManager","type":"-\>","args":\[{"\_\_class\_\_":"OC\\\\User\\\\User"}\]},{"file":"/var/www/nextcloud/custom\_apps/groupfolders/lib/AppInfo/Capabilities.php","line":41,"function":"hasFolders","class":"OCA\\\\GroupFolders\\\\AppInfo\\\\Capabilities","type":"-\>","args":\[{"\_\_class\_\_":"OC\\\\User\\\\User"}\]},{"file":"/var/www/nextcloud/lib/private/CapabilitiesManager.php","line":61,"function":"getCapabilities","class":"OCA\\\\GroupFolders\\\\AppInfo\\\\Capabilities","type":"-\>","args":\[\]},{"file":"/var/www/nextcloud/lib/private/Template/JSConfigHelper.php","line":142,"function":"getCapabilities","class":"OC\\\\CapabilitiesManager","type":"-\>","args":\[false,true\]},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":237,"function":"getConfig","class":"OC\\\\Template\\\\JSConfigHelper","type":"-\>","args":\[\]},{"file":"/var/www/nextcloud/lib/private/Template/Template.php","line":115,"function":"getPageTemplate","class":"OC\\\\TemplateLayout","type":"-\>","args":\["user","settings"\]},{"file":"/var/www/nextcloud/lib/public/AppFramework/Http/TemplateResponse.php","line":195,"function":"fetchPage","class":"OC\\\\Template\\\\Template","type":"-\>","args":\[{"content":"\\n\<div id=\\"vue-admin-settings-setup-checks\\"\>\</div\>\\n\\n\<div id=\\"version\\" class=\\"section\\"\>\\n\\t\\n\\t\<h2\>Version\</h2\>\\n\\t\<p\>\<strong\>\<a href=\\"https://example.com\\" rel=\\"noreferrer noopener\\" target=\\"\_blank\\"\>Nextcloud Hub 25 Autumn\</a\> (32.0.0 RC4)\</strong\>\</p\>\\n\</div\>\\n\\n\<div id=\\"updatenotification\\"\>\</div\>\\n","forms":{"personal":\[{"anchor":"personal-info","section-name":"Personal info","active":false,"icon":"/core/img/actions/user.svg"},{"anchor":"security","section-name":"Security","active":false,"icon":"/apps/settings/img/password.svg"},{"anchor":"notifications","section-name":"Notifications","active":false,"icon":"/apps/notifications/img/notifications-dark.svg"},{"anchor":"externalstorages","section-name":"External storage","active":false,"icon":"/apps/files\_external/img/app-dark.svg"},{"anchor":"sync-clients","section-name":"Mobile & desktop","active":false,"icon":"/core/img/clients/phone.svg"},"And 4 more entries, set log level to debug to see all entries"\],"admin":\[{"anchor":"overview","section-name":"Overview","active":true,"icon":"/apps/settings/img/admin.svg"},{"anchor":"presets","section-name":"Quick presets","active":false,"icon":"/apps/settings/img/library\_add\_check.svg"},{"anchor":"support","section-name":"Support","active":false,"icon":"/apps/support/img/section.svg"},{"anchor":"server","section-name":"Basic settings","active":false,"icon":"/core/img/actions/settings-dark.svg"},{"anchor":"sharing","section-name":"Sharing","active":false,"icon":"/core/img/actions/share.svg"},"And 16 more entries, set log level to debug to see all entries"\]},"pageTitle":"Overview","activeSectionId":"overview","activeSectionType":"admin"}\]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":163,"function":"render","class":"OCP\\\\AppFramework\\\\Http\\\\TemplateResponse","type":"-\>","args":\[\]},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":153,"function":"dispatch","class":"OC\\\\AppFramework\\\\Http\\\\Dispatcher","type":"-\>","args":\[{"\_\_class\_\_":"OCA\\\\Settings\\\\Controller\\\\AdminSettingsController"},"index"\]},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":321,"function":"main","class":"OC\\\\AppFramework\\\\App","type":"::","args":\["OCA\\\\Settings\\\\Controller\\\\AdminSettingsController","index",{"\_\_class\_\_":"OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer"},{"\_route":"settings.adminsettings.index","section":"overview"}\]},{"file":"/var/www/nextcloud/lib/base.php","line":1061,"function":"match","class":"OC\\\\Route\\\\Router","type":"-\>","args":\["/settings/admin/overview"\]},{"file":"/var/www/nextcloud/index.php","line":25,"function":"handleRequest","class":"OC","type":"::","args":\[\]}\],"File":"/var/www/nextcloud/lib/public/Util.php","Line":323,"message":"OCP\\\\Util::numericToNumber(): Argument #1 ($number) must be of type string|int|float, null given, called in /var/www/nextcloud/lib/private/Files/Cache/Cache.php on line 162","exception":{},"CustomMessage":"OCP\\\\Util::numericToNumber(): Argument #1 ($number) must be of type string|int|float, null given, called in /var/www/nextcloud/lib/private/Files/Cache/Cache.php on line 162"}}
> \`\`\`
> 
> \### Steps to reproduce
> 1. Spin up NC32 RC4
> 2. Install Groupfolders app 20.0.1
> 3. Enable App
> 
> \### Expected behaviour
> Tell us what should happen
> 
> \### Actual behaviour
> Tell us what happens instead
> 
> \### Server configuration
> 
> \*\*PHP version:\*\*
> PHP docker container, based on Apache2 with PHP 8.2.29
> 
> \*\*Database:\*\*
> MariaDB 10.6 via ProxySQL
> 
> 
> \*\*Nextcloud version:\*\* (see Nextcloud admin page)
> NC32 RC4
> 
> \*\*Team folders version:\*\*
> v20.0.1
> 
> \*\*Updated from an older Nextcloud/ownCloud or fresh install:\*\*
> Updated from NC31 (migrated from ownCloud OC10 in the past)
> 
> \*\*Where did you install Nextcloud from:\*\*
> https://download.nextcloud.com/server/prereleases/nextcloud-32.0.0rc4.zip
> 
> \*\*Are you using external storage, if yes which one:\*\* local/s3/smb/sftp/...
> No
> 
> \*\*Are you using encryption:\*\* yes/no
> No
> 
> \*\*Are you using an external user-backend, if yes which one:\*\* LDAP/ActiveDirectory/Webdav/Saml/...
> OIDC (but normal login results in same behaviour)
> 
> \### Client configuration
> \*\*Browser:\*\*
> Firefox
> 
> \*\*Operating system:\*\*
> MacOS

---

<div class="post-metadata">

**Author:** ![the\_dude\_abides](https://help.nextcloud.com/user_avatar/help.nextcloud.com/the_dude_abides/32/72578_2.png) [@the\_dude\_abides](https://help.nextcloud.com/u/the_dude_abides)\
**Post date:** [September 27, 2025, 5:32pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/18 "2025-09-27T17:32:22Z")

</div>

Can you make sure that each group folder has an id in oc\_storages db.

`SELECT numeric_id, id FROM oc_storages WHERE id LIKE ‘groupfolder:%’;`

f any are missing, insert them first: replace folder\_id with appropriate value

`INSERT INTO oc_storages (id) VALUES (‘groupfolder:<folder_id>’);`

Root filecache entry exists  
For each storage, `oc_filecache` must have a row where:  
• `storage` = that storage’s `numeric_id`  
• `path=’’` (empty string — root of the storage) Check with:

```auto
SELECT fileid, storage, path
FROM oc_filecache
WHERE path = ''
  AND storage = <numeric_id>;

```

**If missing, you’ll need to create the folder physically in and run:**

```auto
occ files:scan --path="/groupfolders/<folder_id>"

```

Once those entries exist:

```auto
UPDATE oc_group_folders gf
SET storage_id = st.numeric_id,
    root_id = fc.fileid
FROM oc_storages st
JOIN oc_filecache fc
  ON fc.storage = st.numeric_id
  AND fc.path = '' -- root of the storage
WHERE st.id = 'groupfolder:' || gf.folder_id
  AND (gf.storage_id IS NULL OR gf.root_id IS NULL);

```

will:  
• Set `storage_id` to the correct `numeric_id` from `oc_storages`  
• Set `root_id` to the correct root `fileid` from `oc_filecache`  
• Only touch rows where either value is currently `NULL`

Lastly run:

```auto
occ maintenance:repair
occ groupfolders:scan <folder_id>

```

Test filescan again and the error should now be fixed.

Keeping my fingers crossed for ya

---

<div class="post-metadata">

**Author:** ![dc33](https://help.nextcloud.com/letter_avatar/dc33/32/5_5575768a8748004e209b776fc1b2916d.png) [@dc33](https://help.nextcloud.com/u/dc33)\
**Post date:** [September 27, 2025, 10:34pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/19 "2025-09-27T22:34:37Z")

</div>

Hey \*_\_dude\__\*,

Thanks for all your help.

I still havent resolved this issue. So I’m at the Root filecache entry exists part of your post, and what you said should be there, well they’re all missing. However I can’t use the files:scan function to scan the groupfolders, and when I try occ groupfolders:scan I get the same error again.

FYI I have groupfolder ids 1,2,4,5,7. And I have numeric\_id in the oc\_storages table of 59 - 63, now that I’ve added to the oc\_storages as above.

Again, thank you so much.

- Dean

---

<div class="post-metadata">

**Author:** ![dc33](https://help.nextcloud.com/letter_avatar/dc33/32/5_5575768a8748004e209b776fc1b2916d.png) [@dc33](https://help.nextcloud.com/u/dc33)\
**Post date:** [September 27, 2025, 10:49pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/20 "2025-09-27T22:49:33Z")

</div>

If you like (and its ok here) I can show u the contents of any tables you need. This is only a small personal instance of NC that I’m working on. 🙂

---

<div class="post-metadata">

**Author:** ![dc33](https://help.nextcloud.com/letter_avatar/dc33/32/5_5575768a8748004e209b776fc1b2916d.png) [@dc33](https://help.nextcloud.com/u/dc33)\
**Post date:** [September 27, 2025, 11:00pm UTC](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968/21 "2025-09-27T23:00:05Z")

</div>

> [@the\_dude\_abides](#):
>
> INSERT INTO oc\_storages (id) VALUES (‘groupfolder:\<folder\_id\>’);

Should this be ‘groupfolder::\<folder\_id\>’? i.e. is it meant to have two : instead of one?

[Next page](https://help.nextcloud.com/t/cannot-access-www-and-limited-occ-after-nc32-upgrade/232968.md?page=2)