Cannot access settings or apps after upgrade to NC15

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 12.0.2):
Operating system and version (eg, Ubuntu 17.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:

PASTE HERE

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

I cannot reach the Admin/Logging screen to get at the nextcloud log (see above) but the raw output oftail /nextcloud/data/dir/nextcloud.log
is

{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"M5AoLTTD67gGYAtZXBy5","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/apps\/notifications\/api\/v2\/notifications?format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


pi@nextcloud:/var/www% sudo -u www-data php ./nextcloud/occ config:list
Nextcloud is in maintenance mode - no apps have been loaded

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "myspace",
            "my.space"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "15.0.2.0",
        "overwrite.cli.url": "https:\/\/my.space",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_smtpauthtype": "LOGIN",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "maintenance": true,
        "loglevel": "warning",
        "logdateformat": "F d, Y H:i:s",
        "tempdirectory": "\/media\/flash\/nc_temp",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpsecure": "ssl",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "theme": ""
    },
    "apps": {
        "accessibility": {
            "enabled": "yes",
            "installed_version": "1.1.0",
            "types": ""
        },
        "activity": {
            "enabled": "yes",
            "installed_version": "2.8.2",
            "types": "filesystem"
        },
        "backgroundjob": {
            "lastjob": "21"
        },
        "cloud_federation_api": {
            "enabled": "yes",
            "installed_version": "0.1.0",
            "types": "filesystem"
        },
        "comments": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": "logging"
        },
        "core": {
            "backgroundjobs_mode": "cron",
            "installedat": "1545560406.6643",
            "lastcron": "1550340002",
            "lastupdateResult": "{\"version\":\"15.0.2.0\",\"versionstring\":\"Nextcloud 15.0.2\",\"url\":\"https:\\\/\\\/download.nextcloud.com\\\/server\\\/releases\\\/nextcloud-15.0.2.zip\",\"web\":\"https:\\\/\\\/docs.nextcloud.com\\\/server\\\/15\\\/admin_manual\\\/maintenance\\\/upgrade.html\",\"changes\":\"https:\\\/\\\/updates.nextcloud.com\\\/changelog_server\\\/?version=15.0.2\",\"autoupdater\":\"1\",\"eol\":\"0\"}",
            "lastupdatedat": "1550337302",
            "oc.integritycheck.checker": "[]",
            "public_files": "files_sharing\/public.php",
            "public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
            "scss.variables": "ecb0ac968dcb3cf842684733be34c74c",
            "updater.secret.created": "1549185833",
            "vendor": "nextcloud"
        },
        "dav": {
            "buildCalendarSearchIndex": "yes",
            "enabled": "yes",
            "installed_version": "1.8.1",
            "types": "filesystem"
        },
        "federatedfilesharing": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": ""
        },
        "federation": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": "authentication"
        },
        "files": {
            "cronjob_scan_files": "500",
            "enabled": "yes",
            "installed_version": "1.10.0",
            "types": "filesystem"
        },
        "files_pdfviewer": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": ""
        },
        "files_sharing": {
            "enabled": "yes",
            "installed_version": "1.7.0",
            "types": "filesystem"
        },
        "files_texteditor": {
            "enabled": "yes",
            "installed_version": "2.7.0",
            "types": ""
        },
        "files_trashbin": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": "filesystem,dav"
        },
        "files_versions": {
            "enabled": "yes",
            "installed_version": "1.8.0",
            "types": "filesystem,dav"
        },
        "files_videoplayer": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": ""
        },
        "firstrunwizard": {
            "enabled": "yes",
            "installed_version": "2.4.0",
            "types": "logging"
        },
        "gallery": {
            "enabled": "yes",
            "installed_version": "18.2.0",
            "types": ""
        },
        "logreader": {
            "enabled": "yes",
            "installed_version": "2.0.0",
            "levels": "00111",
            "live": "1",
            "types": ""
        },
        "lookup_server_connector": {
            "enabled": "yes",
            "installed_version": "1.3.0",
            "types": "authentication"
        },
        "nextcloud_announcements": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "pub_date": "Sat, 10 Dec 2016 00:00:00 +0100",
            "types": "logging"
        },
        "notifications": {
            "enabled": "yes",
            "installed_version": "2.3.0",
            "types": "logging"
        },
        "oauth2": {
            "enabled": "yes",
            "installed_version": "1.3.0",
            "types": "authentication"
        },
        "password_policy": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": ""
        },
        "provisioning_api": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": "prevent_group_restriction"
        },
        "serverinfo": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": ""
        },
        "sharebymail": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": "filesystem"
        },
        "support": {
            "enabled": "yes",
            "installed_version": "1.0.0",
            "types": ""
        },
        "survey_client": {
            "enabled": "yes",
            "installed_version": "1.3.0",
            "last_report": "{\"id\":\"ocqglg2iwx82\",\"items\":[[\"server\",\"version\",\"15.0.0.10\"],[\"server\",\"code\",\"other\"],[\"server\",\"enable_avatars\",\"yes\"],[\"server\",\"enable_previews\",\"yes\"],[\"server\",\"memcache.local\",\"none\"],[\"server\",\"memcache.distributed\",\"none\"],[\"server\",\"asset-pipeline.enabled\",\"no\"],[\"server\",\"filelocking.enabled\",\"yes\"],[\"server\",\"memcache.locking\",\"none\"],[\"server\",\"debug\",\"no\"],[\"server\",\"cron\",\"cron\"],[\"php\",\"version\",\"7.0.30\"],[\"php\",\"memory_limit\",536870912],[\"php\",\"max_execution_time\",3600],[\"php\",\"upload_max_filesize\",535822336],[\"database\",\"type\",\"mysql\"],[\"database\",\"version\",\"10.1.37\"],[\"database\",\"size\",5849088],[\"apps\",\"accessibility\",\"1.1.0\"],[\"apps\",\"activity\",\"2.8.2\"],[\"apps\",\"cloud_federation_api\",\"0.1.0\"],[\"apps\",\"comments\",\"1.5.0\"],[\"apps\",\"dav\",\"1.8.0\"],[\"apps\",\"federatedfilesharing\",\"1.5.0\"],[\"apps\",\"federation\",\"1.5.0\"],[\"apps\",\"files\",\"1.10.0\"],[\"apps\",\"files_pdfviewer\",\"1.4.0\"],[\"apps\",\"files_sharing\",\"1.7.0\"],[\"apps\",\"files_texteditor\",\"2.7.0\"],[\"apps\",\"files_trashbin\",\"1.5.0\"],[\"apps\",\"files_versions\",\"1.8.0\"],[\"apps\",\"files_videoplayer\",\"1.4.0\"],[\"apps\",\"firstrunwizard\",\"2.4.0\"],[\"apps\",\"gallery\",\"18.2.0\"],[\"apps\",\"logreader\",\"2.0.0\"],[\"apps\",\"lookup_server_connector\",\"1.3.0\"],[\"apps\",\"nextcloud_announcements\",\"1.4.0\"],[\"apps\",\"notifications\",\"2.3.0\"],[\"apps\",\"oauth2\",\"1.3.0\"],[\"apps\",\"password_policy\",\"1.5.0\"],[\"apps\",\"provisioning_api\",\"1.5.0\"],[\"apps\",\"serverinfo\",\"1.5.0\"],[\"apps\",\"sharebymail\",\"1.5.0\"],[\"apps\",\"support\",\"1.0.0\"],[\"apps\",\"survey_client\",\"1.3.0\"],[\"apps\",\"systemtags\",\"1.5.0\"],[\"apps\",\"theming\",\"1.6.0\"],[\"apps\",\"twofactor_backupcodes\",\"1.4.1\"],[\"apps\",\"updatenotification\",\"1.5.0\"],[\"apps\",\"workflowengine\",\"1.5.0\"],[\"stats\",\"num_files\",2054],[\"stats\",\"num_users\",1],[\"stats\",\"num_storages\",3],[\"stats\",\"num_storages_local\",2],[\"stats\",\"num_storages_home\",1],[\"stats\",\"num_storages_other\",0],[\"stats\",\"num_comments\",0],[\"stats\",\"num_comment_markers\",0],[\"stats\",\"num_systemtags\",0],[\"stats\",\"num_systemtags_mappings\",0],[\"files_sharing\",\"num_shares\",0],[\"files_sharing\",\"num_shares_user\",0],[\"files_sharing\",\"num_shares_groups\",0],[\"files_sharing\",\"num_shares_link\",0],[\"files_sharing\",\"num_shares_link_no_password\",0],[\"files_sharing\",\"num_fed_shares_sent\",0],[\"files_sharing\",\"num_fed_shares_received\",0],[\"encryption\",\"enabled\",\"no\"],[\"encryption\",\"default_module\",\"no\"]]}",
            "last_sent": "1547929028",
            "types": ""
        },
        "systemtags": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": "logging"
        },
        "theming": {
            "cachebuster": "2",
            "enabled": "yes",
            "installed_version": "1.6.0",
            "slogan": "A raspberry Pi with ideas above its station",
            "types": "logging",
            "url": "https:\/\/nextcloud.unclaimed,.space"
        },
        "twofactor_backupcodes": {
            "enabled": "yes",
            "installed_version": "1.4.1",
            "types": ""
        },
        "updatenotification": {
            "core": "15.0.2.0",
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": "",
            "update_check_errors": "14"
        },
        "workflowengine": {
            "enabled": "yes",
            "installed_version": "1.5.0",
            "types": "filesystem"
        }
    }
}

The output of your nextcloud.error.log log in /var/log/____ :

pi@nextcloud:/var/log/nginx% tail nextcloud.error.log.1
2019/02/15 17:36:13 [crit] 532#532: *98461 SSL_do_handshake() failed (SSL: error:1417D18C:SSL routines:tls_process_client_hello:version too low) while SSL handshaking, client: 184.105.139.67, server: 0.0.0.0:443
2019/02/16 00:31:47 [crit] 534#534: *100689 SSL_do_handshake() failed (SSL: error:1417D0A0:SSL routines:tls_process_client_hello:length too short) while SSL handshaking, client: 108.1