Andrew_Brown:
Nextcloud version (eg, 12.0.2) : 15.0.2
Operating system and version (eg, Ubuntu 17.04) : raspbian stretch lite
Apache or nginx version (eg, Apache 2.4.25) : nginx 1.10.3
PHP version (eg, 7.1) : 7.0
The issue you are facing: Since the upgrade to 15.0.2, I cannot access the apps, settings, or user menus from the main nextcloud screen. The icon from which theu should be accessed has also disappeared, but when I move the mouse over it, a white circle appears in its place, and clicking on it produces the right dropdown. But all attempts to access anything excep the “about” menu item produce an “internal server error” with a request number which, even more strangely,. I cannot find in the nextcloud log.
Is this the first time you’ve seen this error? (Y/N) : Yes
Steps to replicate it:
Attempt to access the settings or user menus
After a pause, get an error message
I cannot reach the Admin/Logging screen to get at the nextcloud log (see above) but the raw output of tail /nextcloud/data/dir/nextcloud.log
is
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"2rDDgH99KQxD563EtglT","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/core\/navigation\/apps?absolute=true&format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
{"reqId":"M5AoLTTD67gGYAtZXBy5","level":0,"time":"February 16, 2019 19:37:19","remoteAddr":"86.21.161.88","user":"accab","app":"no app in context","method":"GET","url":"\/ocs\/v2.php\/apps\/notifications\/api\/v2\/notifications?format=json","message":"No cache entry found for \/appdata_ocqglg2iwx82\/theming\/images (storage: local::\/media\/flash\/nextcloud\/, internalPath: appdata_ocqglg2iwx82\/theming\/images)","userAgent":"Mozilla\/5.0 (Macintosh) mirall\/2.5.1final (build 20181204) (Nextcloud)","version":"15.0.2.0"}
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
pi@nextcloud:/var/www% sudo -u www-data php ./nextcloud/occ config:list
Nextcloud is in maintenance mode - no apps have been loaded
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"myspace",
"my.space"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "15.0.2.0",
"overwrite.cli.url": "https:\/\/my.space",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"maintenance": true,
"loglevel": "warning",
"logdateformat": "F d, Y H:i:s",
"tempdirectory": "\/media\/flash\/nc_temp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpsecure": "ssl",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"theme": ""
},
"apps": {
"accessibility": {
"enabled": "yes",
"installed_version": "1.1.0",
"types": ""
},
"activity": {
"enabled": "yes",
"installed_version": "2.8.2",
"types": "filesystem"
},
"backgroundjob": {
"lastjob": "21"
},
"cloud_federation_api": {
"enabled": "yes",
"installed_version": "0.1.0",
"types": "filesystem"
},
"comments": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": "logging"
},
"core": {
"backgroundjobs_mode": "cron",
"installedat": "1545560406.6643",
"lastcron": "1550340002",
"lastupdateResult": "{\"version\":\"15.0.2.0\",\"versionstring\":\"Nextcloud 15.0.2\",\"url\":\"https:\\\/\\\/download.nextcloud.com\\\/server\\\/releases\\\/nextcloud-15.0.2.zip\",\"web\":\"https:\\\/\\\/docs.nextcloud.com\\\/server\\\/15\\\/admin_manual\\\/maintenance\\\/upgrade.html\",\"changes\":\"https:\\\/\\\/updates.nextcloud.com\\\/changelog_server\\\/?version=15.0.2\",\"autoupdater\":\"1\",\"eol\":\"0\"}",
"lastupdatedat": "1550337302",
"oc.integritycheck.checker": "[]",
"public_files": "files_sharing\/public.php",
"public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
"scss.variables": "ecb0ac968dcb3cf842684733be34c74c",
"updater.secret.created": "1549185833",
"vendor": "nextcloud"
},
"dav": {
"buildCalendarSearchIndex": "yes",
"enabled": "yes",
"installed_version": "1.8.1",
"types": "filesystem"
},
"federatedfilesharing": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": ""
},
"federation": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": "authentication"
},
"files": {
"cronjob_scan_files": "500",
"enabled": "yes",
"installed_version": "1.10.0",
"types": "filesystem"
},
"files_pdfviewer": {
"enabled": "yes",
"installed_version": "1.4.0",
"types": ""
},
"files_sharing": {
"enabled": "yes",
"installed_version": "1.7.0",
"types": "filesystem"
},
"files_texteditor": {
"enabled": "yes",
"installed_version": "2.7.0",
"types": ""
},
"files_trashbin": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": "filesystem,dav"
},
"files_versions": {
"enabled": "yes",
"installed_version": "1.8.0",
"types": "filesystem,dav"
},
"files_videoplayer": {
"enabled": "yes",
"installed_version": "1.4.0",
"types": ""
},
"firstrunwizard": {
"enabled": "yes",
"installed_version": "2.4.0",
"types": "logging"
},
"gallery": {
"enabled": "yes",
"installed_version": "18.2.0",
"types": ""
},
"logreader": {
"enabled": "yes",
"installed_version": "2.0.0",
"levels": "00111",
"live": "1",
"types": ""
},
"lookup_server_connector": {
"enabled": "yes",
"installed_version": "1.3.0",
"types": "authentication"
},
"nextcloud_announcements": {
"enabled": "yes",
"installed_version": "1.4.0",
"pub_date": "Sat, 10 Dec 2016 00:00:00 +0100",
"types": "logging"
},
"notifications": {
"enabled": "yes",
"installed_version": "2.3.0",
"types": "logging"
},
"oauth2": {
"enabled": "yes",
"installed_version": "1.3.0",
"types": "authentication"
},
"password_policy": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": ""
},
"provisioning_api": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": "prevent_group_restriction"
},
"serverinfo": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": ""
},
"sharebymail": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": "filesystem"
},
"support": {
"enabled": "yes",
"installed_version": "1.0.0",
"types": ""
},
"survey_client": {
"enabled": "yes",
"installed_version": "1.3.0",
"last_report": "{\"id\":\"ocqglg2iwx82\",\"items\":[[\"server\",\"version\",\"15.0.0.10\"],[\"server\",\"code\",\"other\"],[\"server\",\"enable_avatars\",\"yes\"],[\"server\",\"enable_previews\",\"yes\"],[\"server\",\"memcache.local\",\"none\"],[\"server\",\"memcache.distributed\",\"none\"],[\"server\",\"asset-pipeline.enabled\",\"no\"],[\"server\",\"filelocking.enabled\",\"yes\"],[\"server\",\"memcache.locking\",\"none\"],[\"server\",\"debug\",\"no\"],[\"server\",\"cron\",\"cron\"],[\"php\",\"version\",\"7.0.30\"],[\"php\",\"memory_limit\",536870912],[\"php\",\"max_execution_time\",3600],[\"php\",\"upload_max_filesize\",535822336],[\"database\",\"type\",\"mysql\"],[\"database\",\"version\",\"10.1.37\"],[\"database\",\"size\",5849088],[\"apps\",\"accessibility\",\"1.1.0\"],[\"apps\",\"activity\",\"2.8.2\"],[\"apps\",\"cloud_federation_api\",\"0.1.0\"],[\"apps\",\"comments\",\"1.5.0\"],[\"apps\",\"dav\",\"1.8.0\"],[\"apps\",\"federatedfilesharing\",\"1.5.0\"],[\"apps\",\"federation\",\"1.5.0\"],[\"apps\",\"files\",\"1.10.0\"],[\"apps\",\"files_pdfviewer\",\"1.4.0\"],[\"apps\",\"files_sharing\",\"1.7.0\"],[\"apps\",\"files_texteditor\",\"2.7.0\"],[\"apps\",\"files_trashbin\",\"1.5.0\"],[\"apps\",\"files_versions\",\"1.8.0\"],[\"apps\",\"files_videoplayer\",\"1.4.0\"],[\"apps\",\"firstrunwizard\",\"2.4.0\"],[\"apps\",\"gallery\",\"18.2.0\"],[\"apps\",\"logreader\",\"2.0.0\"],[\"apps\",\"lookup_server_connector\",\"1.3.0\"],[\"apps\",\"nextcloud_announcements\",\"1.4.0\"],[\"apps\",\"notifications\",\"2.3.0\"],[\"apps\",\"oauth2\",\"1.3.0\"],[\"apps\",\"password_policy\",\"1.5.0\"],[\"apps\",\"provisioning_api\",\"1.5.0\"],[\"apps\",\"serverinfo\",\"1.5.0\"],[\"apps\",\"sharebymail\",\"1.5.0\"],[\"apps\",\"support\",\"1.0.0\"],[\"apps\",\"survey_client\",\"1.3.0\"],[\"apps\",\"systemtags\",\"1.5.0\"],[\"apps\",\"theming\",\"1.6.0\"],[\"apps\",\"twofactor_backupcodes\",\"1.4.1\"],[\"apps\",\"updatenotification\",\"1.5.0\"],[\"apps\",\"workflowengine\",\"1.5.0\"],[\"stats\",\"num_files\",2054],[\"stats\",\"num_users\",1],[\"stats\",\"num_storages\",3],[\"stats\",\"num_storages_local\",2],[\"stats\",\"num_storages_home\",1],[\"stats\",\"num_storages_other\",0],[\"stats\",\"num_comments\",0],[\"stats\",\"num_comment_markers\",0],[\"stats\",\"num_systemtags\",0],[\"stats\",\"num_systemtags_mappings\",0],[\"files_sharing\",\"num_shares\",0],[\"files_sharing\",\"num_shares_user\",0],[\"files_sharing\",\"num_shares_groups\",0],[\"files_sharing\",\"num_shares_link\",0],[\"files_sharing\",\"num_shares_link_no_password\",0],[\"files_sharing\",\"num_fed_shares_sent\",0],[\"files_sharing\",\"num_fed_shares_received\",0],[\"encryption\",\"enabled\",\"no\"],[\"encryption\",\"default_module\",\"no\"]]}",
"last_sent": "1547929028",
"types": ""
},
"systemtags": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": "logging"
},
"theming": {
"cachebuster": "2",
"enabled": "yes",
"installed_version": "1.6.0",
"slogan": "A raspberry Pi with ideas above its station",
"types": "logging",
"url": "https:\/\/nextcloud.unclaimed,.space"
},
"twofactor_backupcodes": {
"enabled": "yes",
"installed_version": "1.4.1",
"types": ""
},
"updatenotification": {
"core": "15.0.2.0",
"enabled": "yes",
"installed_version": "1.5.0",
"types": "",
"update_check_errors": "14"
},
"workflowengine": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": "filesystem"
}
}
}
The output of your nextcloud.error.log log in /var/log/____
:
pi@nextcloud:/var/log/nginx% tail nextcloud.error.log.1
2019/02/15 17:36:13 [crit] 532#532: *98461 SSL_do_handshake() failed (SSL: error:1417D18C:SSL routines:tls_process_client_hello:version too low) while SSL handshaking, client: 184.105.139.67, server: 0.0.0.0:443
2019/02/16 00:31:47 [crit] 534#534: *100689 SSL_do_handshake() failed (SSL: error:1417D0A0:SSL routines:tls_process_client_hello:length too short) while SSL handshaking, client: 108.1