Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 18.0.2): 18.xx
Operating system and version (eg, Ubuntu 20.04): linux mint 19.3
Apache or nginx version (eg, Apache 2.4.25): apache 2.4.29
PHP version (eg, 7.1): 7.2
The issue you are facing:
so i have a dedicated computer running linux mint 19.3 set up as LAMP stack and was running only nextcloud. i had it connected to the modem via a cable and given an ip=192.168.0.XX. ports 80 and 443 were forwarded from the modem. also no-ip’s DUC was running because my external ip was not static.
Last weekend i moved house and now i have new internet and new modem and i configured the modem exactly as the old one giving the same local ip to the computer using WIFI this time. updated my dns to point to the new external ip but i can’t access my nextcloud. What am i missing?
Is this the first time you’ve seen this error? (Y/N): y
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE