# Cannot access ADMIN account

**URL:** <https://help.nextcloud.com/t/cannot-access-admin-account/165974>\
**Category:** ℹ️ Support\
**Tags:** passwords-app\
**Created:** [July 11, 2023, 1:17pm UTC](https://help.nextcloud.com/t/cannot-access-admin-account/165974 "2023-07-11T13:17:47Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Adu](https://help.nextcloud.com/letter_avatar/adu/32/6_22734026db12803ebb3e059622ac3534.png) [@Adu](https://help.nextcloud.com/u/Adu)\
**Post date:** [July 11, 2023, 1:17pm UTC](https://help.nextcloud.com/t/cannot-access-admin-account/165974/1 "2023-07-11T13:17:48Z")

</div>

I cannot login anymore using admin account. Neither forgot password wont worl. How can I reset the password?  
I have tryied to reset password and get the follwing msg:  
sudo: unknown user: …  
sudo: unable to initialize policy plugin

please HELP

---

<div class="post-metadata">

**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [December 14, 2024, 12:44pm UTC](https://help.nextcloud.com/t/cannot-access-admin-account/165974/2 "2024-12-14T12:44:34Z")

</div>