Have read and understood How To: Get Help on Shared Webhosting
PHP 8:3
Have had Nextcloud (NC) with Orderland.se since July 2019 and except for a few update occasions, the update function complained and stopped on a error.log that you had to share.
Latest working version NC 33.0.2. So the update to 33.0.3 came and I start as usual the update starts via the function in the administrator function, but it stopped after the backup part with the following error message:
Step 3 is currently in process. Please reload this page later or remove the following file to start from scratch: /home/xxx/nextcloud/updater-oc6vo5f4mnwk/.step
NC continued to work without problems so I thought I would wait until the next update version. The same error also occurred with version 33.0.4. When the same error also occurred with version 33.0.5, I contacted Oderland support, who later came back with a probable error that their server log indicated was too small memory_limit. So I increase it from 256 to 512.
Then the installation went all the way down and when you press on there, as far as I remember, the installation goes to another page where installation should continue. That page ‘Blixtaded’ and only the following text was displayed:
Internal Server Error
The server encountered an internal error and was unable to complete your request.
Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.
More details can be found in the server log.
Note that this text appeared on the page (url) https://files.xxx.se/index.php/login/challenge/totp
I have also used the TOTP plugin for a long time and it has been updated. Oderland support now has the case and I hope they find some information in their server log.
Tried restoring using backups, going as far back as May 10th. Mej every time the authentication tool TOTP comes up, the previously displayed text ‘Internal Server Error’ is displayed
Can mention that now Softaculous shows that installed version of NC should be 33.0.5, Haven’t used Softaculous for several years so there are no backups! Gets the feeling that it could be TOTP causing it.
And NC still work. I see that the other features, DavX and Nextcloud for Windows are working.
Is there any way to turn off TOTP via phpMyAdmin and some part of the database, or any other tips that can be used to able to log in?
Would one via Softaculous dare to run an installation via them again in the same place and the same database name?
Chris.
