Big issue with ncp after update! (RedisException)

Hi,

Big issue with the new ncp and nextcloud update. A complete mess since the new update of nextcloudpi but i want to recover the nextcloud.

I post here the log :

NextcloudPi diagnostics

grep: /etc/apache2/sites-available/nextcloud.conf: No such file or directory
NextcloudPi version  v1.54.2
NextcloudPi image    NextCloudPi_RaspberryPi_v1.51.2.img
OS                   Debian GNU/Linux 11. 6.1.21-v8+ (aarch64)
automount            yes
USB devices          sda
datadir              /opt/ncdata/2emebackup/data
data in SD           yes
data filesystem      ext2/ext3
data disk usage      145G/235G
rootfs usage         145G/235G
swapfile             /var/swap
dbdir                /var/lib/mysql
Nextcloud check      error
HTTPD service        down
PHP service          up
MariaDB service      up
Redis service        down
HPB service          down
Postfix service      up
Internet check       ok
Public IPv4          ***REMOVED SENSITIVE VALUE***
Public IPv6          ***REMOVED SENSITIVE VALUE***
Port 80              closed
Port 443             closed
IP                   ***REMOVED SENSITIVE VALUE***
Gateway              ***REMOVED SENSITIVE VALUE***
Interface            eth0
Certificates         ***REMOVED SENSITIVE VALUE***
NAT loopback         no
Uptime               2:15

Nextcloud configuration

An unhandled exception has been thrown:
RedisException: No such file or directory in /var/www/nextcloud/lib/private/RedisFactory.php:117
Stack trace:
#0 /var/www/nextcloud/lib/private/RedisFactory.php(117): Redis->pconnect()
#1 /var/www/nextcloud/lib/private/RedisFactory.php(158): OC\RedisFactory->create()
#2 /var/www/nextcloud/lib/private/Memcache/Redis.php(70): OC\RedisFactory->getInstance()
#3 /var/www/nextcloud/lib/private/Memcache/Redis.php(76): OC\Memcache\Redis->getCache()
#4 /var/www/nextcloud/lib/private/App/InfoParser.php(58): OC\Memcache\Redis->get()
#5 /var/www/nextcloud/lib/private/App/AppManager.php(724): OC\App\InfoParser->parse()
#6 /var/www/nextcloud/lib/private/AppFramework/App.php(72): OC\App\AppManager->getAppInfo()
#7 /var/www/nextcloud/lib/private/legacy/OC_App.php(154): OC\AppFramework\App::buildAppNamespace()
#8 /var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php(119): OC_App::registerAutoloading()
#9 /var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php(90): OC\AppFramework\Bootstrap\Coordinator->registerApps()
#10 /var/www/nextcloud/lib/base.php(700): OC\AppFramework\Bootstrap\Coordinator->runInitialRegistration()
#11 /var/www/nextcloud/lib/base.php(1200): OC::init()
#12 /var/www/nextcloud/console.php(48): require_once('...')
#13 /var/www/nextcloud/occ(11): require_once('...')
#14 {main}
HTTPd logs

tail: cannot open '/var/log/apache2/error.log' for reading: No such file or directory

Database logs

tail: cannot open '/var/log/mysql/*.log' for reading: No such file or directory

Nextcloud logs

{"reqId":"d88SZmB7OO4qn6Pn0bXg","level":3,"time":"2024-06-21T17:45:01+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Exception thrown: RedisException","userAgent":"--","version":"28.0.3.2","exception":{"Exception":"RedisException","Message":"No such file or directory","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":117,"function":"pconnect","class":"Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":158,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":70,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":76,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/InfoParser.php","line":58,"function":"get","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":724,"function":"parse","class":"OC\\App\\InfoParser","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":72,"function":"getAppInfo","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":154,"function":"buildAppNamespace","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":119,"function":"registerAutoloading","class":"OC_App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":90,"function":"registerApps","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":700,"function":"runInitialRegistration","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":1200,"function":"init","class":"OC","type":"::"},{"file":"/var/www/nextcloud/cron.php","line":43,"args":["/var/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/RedisFactory.php","Line":117,"CustomMessage":"Exception thrown: RedisException"}}
{"reqId":"upKUJTvwXbXkrxXHnu8I","level":3,"time":"2024-06-21T17:50:01+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Exception thrown: RedisException","userAgent":"--","version":"28.0.3.2","exception":{"Exception":"RedisException","Message":"No such file or directory","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":117,"function":"pconnect","class":"Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":158,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":70,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":76,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/InfoParser.php","line":58,"function":"get","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":724,"function":"parse","class":"OC\\App\\InfoParser","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":72,"function":"getAppInfo","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":154,"function":"buildAppNamespace","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":119,"function":"registerAutoloading","class":"OC_App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":90,"function":"registerApps","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":700,"function":"runInitialRegistration","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":1200,"function":"init","class":"OC","type":"::"},{"file":"/var/www/nextcloud/cron.php","line":43,"args":["/var/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/RedisFactory.php","Line":117,"CustomMessage":"Exception thrown: RedisException"}}
{"reqId":"HbZR2sVqaEqdcu7iX1Ip","level":3,"time":"2024-06-21T17:55:01+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Exception thrown: RedisException","userAgent":"--","version":"28.0.3.2","exception":{"Exception":"RedisException","Message":"No such file or directory","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":117,"function":"pconnect","class":"Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":158,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":70,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":76,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/InfoParser.php","line":58,"function":"get","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":724,"function":"parse","class":"OC\\App\\InfoParser","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":72,"function":"getAppInfo","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":154,"function":"buildAppNamespace","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":119,"function":"registerAutoloading","class":"OC_App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":90,"function":"registerApps","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":700,"function":"runInitialRegistration","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":1200,"function":"init","class":"OC","type":"::"},{"file":"/var/www/nextcloud/cron.php","line":43,"args":["/var/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/RedisFactory.php","Line":117,"CustomMessage":"Exception thrown: RedisException"}}
{"reqId":"bY0sTO1g88jPmrNorrZI","level":3,"time":"2024-06-21T18:00:01+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Exception thrown: RedisException","userAgent":"--","version":"28.0.3.2","exception":{"Exception":"RedisException","Message":"No such file or directory","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":117,"function":"pconnect","class":"Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":158,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":70,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":76,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/InfoParser.php","line":58,"function":"get","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":724,"function":"parse","class":"OC\\App\\InfoParser","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":72,"function":"getAppInfo","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":154,"function":"buildAppNamespace","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":119,"function":"registerAutoloading","class":"OC_App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":90,"function":"registerApps","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":700,"function":"runInitialRegistration","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":1200,"function":"init","class":"OC","type":"::"},{"file":"/var/www/nextcloud/cron.php","line":43,"args":["/var/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/RedisFactory.php","Line":117,"CustomMessage":"Exception thrown: RedisException"}}
{"reqId":"hDHfQQIunGnIgKXbFbl3","level":3,"time":"2024-06-21T18:05:02+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Exception thrown: RedisException","userAgent":"--","version":"28.0.3.2","exception":{"Exception":"RedisException","Message":"No such file or directory","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":117,"function":"pconnect","class":"Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":158,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":70,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":76,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/InfoParser.php","line":58,"function":"get","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":724,"function":"parse","class":"OC\\App\\InfoParser","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":72,"function":"getAppInfo","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":154,"function":"buildAppNamespace","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":119,"function":"registerAutoloading","class":"OC_App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":90,"function":"registerApps","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":700,"function":"runInitialRegistration","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":1200,"function":"init","class":"OC","type":"::"},{"file":"/var/www/nextcloud/cron.php","line":43,"args":["/var/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/RedisFactory.php","Line":117,"CustomMessage":"Exception thrown: RedisException"}}
{"reqId":"tW07Y2obAQuR5uMh0SZT","level":3,"time":"2024-06-21T18:10:01+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Exception thrown: RedisException","userAgent":"--","version":"28.0.3.2","exception":{"Exception":"RedisException","Message":"No such file or directory","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":117,"function":"pconnect","class":"Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":158,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":70,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":76,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/InfoParser.php","line":58,"function":"get","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":724,"function":"parse","class":"OC\\App\\InfoParser","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":72,"function":"getAppInfo","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":154,"function":"buildAppNamespace","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":119,"function":"registerAutoloading","class":"OC_App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":90,"function":"registerApps","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":700,"function":"runInitialRegistration","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":1200,"function":"init","class":"OC","type":"::"},{"file":"/var/www/nextcloud/cron.php","line":43,"args":["/var/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/RedisFactory.php","Line":117,"CustomMessage":"Exception thrown: RedisException"}}
{"reqId":"hy7O7pw4CmmdXKhrVbhI","level":3,"time":"2024-06-21T18:15:01+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Exception thrown: RedisException","userAgent":"--","version":"28.0.3.2","exception":{"Exception":"RedisException","Message":"No such file or directory","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":117,"function":"pconnect","class":"Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":158,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":70,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":76,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/InfoParser.php","line":58,"function":"get","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/App/AppManager.php","line":724,"function":"parse","class":"OC\\App\\InfoParser","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":72,"function":"getAppInfo","class":"OC\\App\\AppManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":154,"function":"buildAppNamespace","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":119,"function":"registerAutoloading","class":"OC_App","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":90,"function":"registerApps","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":700,"function":"runInitialRegistration","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":1200,"function":"init","class":"OC","type":"::"},{"file":"/var/www/nextcloud/cron.php","line":43,"args":["/var/www/nextcloud/lib/base.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/RedisFactory.php","Line":117,"CustomMessage":"Exception thrown: RedisException"}}
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What could be the problem ?

I want to recover my nextcloud.

Is it possible it could be the sms app which is not compatible with the new nextcloud, and nextcloud doesn’t desativate it automatically and crash the app?

I don’t know how to analyse the logs.

Please please help me, i have personal data on it very important

i can see the port 80 and 443 are closed automatically.

thanks a lot

If an app is incompatible it gets disabled unless you’ve previously force enabled it (you’ll see it in app_install_overwrite in your config).

Your main issue, per what you provided, appears to be that your Redis service is offline. Nearly all your log entries are about that. Redis being down will prevent most things from working.

Is there a redis-server process running?

no it’s not. How I start it properly?. Why it’s not activated actually ?
i entered redis-server , it shows :

34119:C 22 Jun 2024 00:21:40.599 # oO0OoO0OoO0Oo Redis is starting oO0OoO0OoO0Oo
34119:C 22 Jun 2024 00:21:40.600 # Redis version=6.0.16, bits=64, commit=00000000, modified=0, pid=34119, just started
34119:C 22 Jun 2024 00:21:40.600 # Warning: no config file specified, using the default config. In order to specify a config file use redis-server /path/to/redis.conf

but it still doesn’t work

lot’s of things are off and the ports are closed …why all of that ? I’m blocked

Hi, you can check out this thread. It seems to be a similar error and there is a solution provided.