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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): Nextcloud Hub 3 (25.0.3), Nextcloud AIO v4.2.0
Operating system and version (eg, Ubuntu 20.04): Ubuntu 22.04
Apache or nginx version (eg, Apache 2.4.25): 2.4.54
PHP version (eg, 7.4): 8.0.27
The issue you are facing:
Nextcloud AIO has BorgBackup for backing up to a local destination, but for redundancy I want an offsite backup so I am using the Nextcloud Backup app: https://apps.nextcloud.com/apps/backup
I have the backup destination as an S3 compatible object storage bucket hosted by DigitalOcean.
After configuring the backup and running it for several weeks, I looked at the status (see screenshot):
As the screenshot shows, several backup jobs have run.
The status icons indicate Packed
, Encrypted
, and Compressed
.
The health icons indicate Scheduled
, Orphan
, and Pending
.
Since the full backup jobs have a health icon of Pending
, I checked the object storage bucket on DigitalOcean. The size is ~800MB, but the size of the data to be backed up is ~15GB. So the backup has not completed successfully.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Configure Nextcloud Backup App to backup to external S3 compatible object storage.
- Run a backup.
- Go to the Backup App settings and view
Restoring points history
.
The output of your Nextcloud log in Admin > Logging:
The logs don’t go back far enough.
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'nextcloud-aio-redis',
'password' => '<redacted>',
'port' => 6379,
),
'overwritehost' => 'brookman.cloud',
'overwriteprotocol' => 'https',
'passwordsalt' => '<redacted>',
'secret' => '<redacted>',
'trusted_domains' =>
array (
0 => 'localhost',
1 => '<redacted>',
),
'datadirectory' => '/mnt/ncdata',
'dbtype' => 'pgsql',
'version' => '25.0.3.2',
'overwrite.cli.url' => '<redacted>',
'dbname' => 'nextcloud_database',
'dbhost' => 'nextcloud-aio-database',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_nextcloud',
'dbpassword' => '<redacted>',
'installed' => true,
'instanceid' => '<redacted>',
'loglevel' => '2',
'log_type' => 'file',
'logfile' => '/var/www/html/data/nextcloud.log',
'log_rotate_size' => '10485760',
'log.condition' =>
array (
'apps' =>
array (
0 => 'admin_audit',
),
),
'preview_max_x' => '2048',
'preview_max_y' => '2048',
'jpeg_quality' => '60',
'enabledPreviewProviders' =>
array (
1 => 'OC\\Preview\\Image',
2 => 'OC\\Preview\\MarkDown',
3 => 'OC\\Preview\\MP3',
4 => 'OC\\Preview\\TXT',
5 => 'OC\\Preview\\OpenDocument',
6 => 'OC\\Preview\\Movie',
),
'enable_previews' => true,
'upgrade.disable-web' => true,
'mail_smtpmode' => 'smtp',
'trashbin_retention_obligation' => 'auto, 30',
'versions_retention_obligation' => 'auto, 30',
'activity_expire_days' => '30',
'simpleSignUpLink.shown' => false,
'share_folder' => '/Shared',
'tempdirectory' => '/mnt/ncdata/tmp/',
'one-click-instance' => true,
'one-click-instance.user-limit' => 100,
'one-click-instance.link' => 'https://nextcloud.com/all-in-one/',
'htaccess.RewriteBase' => '/',
'files_external_allow_create_new_local' => false,
'trusted_proxies' =>
array (
0 => '127.0.0.1',
1 => '::1',
),
'app_install_overwrite' =>
array (
0 => 'backup',
),
'maintenance' => false,
'default_phone_region' => 'US',
);
The output of your Apache/nginx/system log in /var/log/____
:
The logs don't go back far enough
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
The logs don't go back far enough