Authentication error

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Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version v1.52.4:
Operating system and version NextCloudPi_RaspberryPi_v1.52.2:
Apache or nginx version Apache version 2.4.56:
PHP version _ 8.1.21_:

The issue you are facing:

new nextcloud install, opens both web interfaces using passwords created at install. all works fine
but i cant install apps, or change my profile data,
when authorisation required pops up, non of my passwords will authenticate the changes

Is this the first time you’ve seen this error? (Y/N):
Steps to replicate it:

  1. open apps manager
  2. select app
  3. authorisation pops up

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:



Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.


The reauthorization password will be the same one you’re logged into (presumably an admin account). Can you try in a different browser?

Also check browser console and Nextcloud server logs for additional clues.

thanks for reply, made me think. I have solved the problem. turns out my default browser was edge. i was administering nextcloud in chrome. when i selected apps in nextcloud dashboard, it was opening the page in edge, i assume the authentication connection was lost because browsers were switched, i have made chrome default browser now and all works ok