# Appstore credential issue

**URL:** <https://help.nextcloud.com/t/appstore-credential-issue/3133>\
**Category:** ℹ️ Support\
**Created:** [September 9, 2016, 9:15pm UTC](https://help.nextcloud.com/t/appstore-credential-issue/3133 "2016-09-09T21:15:19Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Rello](https://help.nextcloud.com/user_avatar/help.nextcloud.com/rello/32/166_2.png) [@Rello](https://help.nextcloud.com/u/Rello)\
**Post date:** [September 9, 2016, 9:15pm UTC](https://help.nextcloud.com/t/appstore-credential-issue/3133/1 "2016-09-09T21:15:19Z")

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Hello,

I am loggin in with my github account.  
when I want to upload an app (or also generate a token) i get the following message and can not continue:  
`{"detail":"Authentication credentials were not provided."}`

any suggestion?

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**Author:** ![BernhardPosselt](https://help.nextcloud.com/user_avatar/help.nextcloud.com/bernhardposselt/32/82_2.png) [@BernhardPosselt](https://help.nextcloud.com/u/BernhardPosselt)\
**Post date:** [September 10, 2016, 8:46am UTC](https://help.nextcloud.com/t/appstore-credential-issue/3133/2 "2016-09-10T08:46:42Z")

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Works for me (at least on the web interface). Are you using curl? What request do you make?

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**Author:** ![Rello](https://help.nextcloud.com/user_avatar/help.nextcloud.com/rello/32/166_2.png) [@Rello](https://help.nextcloud.com/u/Rello)\
**Post date:** [September 10, 2016, 10:00am UTC](https://help.nextcloud.com/t/appstore-credential-issue/3133/3 "2016-09-10T10:00:19Z")

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Webformi am locken on;  
Then upload app  
Paste the git-url to the tar.gz  
Then the issue;

I think it might be related to the git-connection?  
Nextcloud is shown in the account as authorized

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**Author:** ![Rello](https://help.nextcloud.com/user_avatar/help.nextcloud.com/rello/32/166_2.png) [@Rello](https://help.nextcloud.com/u/Rello)\
**Post date:** [September 10, 2016, 10:08am UTC](https://help.nextcloud.com/t/appstore-credential-issue/3133/4 "2016-09-10T10:08:07Z")

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deleting the account and recreating does not work.  
I think the store-admins need to check the account itself

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**Author:** ![BernhardPosselt](https://help.nextcloud.com/user_avatar/help.nextcloud.com/bernhardposselt/32/82_2.png) [@BernhardPosselt](https://help.nextcloud.com/u/BernhardPosselt)\
**Post date:** [September 10, 2016, 10:15am UTC](https://help.nextcloud.com/t/appstore-credential-issue/3133/5 "2016-09-10T10:15:16Z")

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Can’t see anything out of the ordinary. Upload works in the following way: when you hit upload, your session cookie is used to retrieve your token. Then the token is used to call our upload api.

Can you debug the network tab and check which request errors? The token retrieve or app upload request? Also please lets move this discussion to github 😉

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**Author:** ![Rello](https://help.nextcloud.com/user_avatar/help.nextcloud.com/rello/32/166_2.png) [@Rello](https://help.nextcloud.com/u/Rello)\
**Post date:** [September 10, 2016, 10:55am UTC](https://help.nextcloud.com/t/appstore-credential-issue/3133/6 "2016-09-10T10:55:28Z")

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opened.  
seems to be Safari-related.  
FF48 works

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**Author:** ![Rello](https://help.nextcloud.com/user_avatar/help.nextcloud.com/rello/32/166_2.png) [@Rello](https://help.nextcloud.com/u/Rello)\
**Post date:** [September 10, 2016, 12:01pm UTC](https://help.nextcloud.com/t/appstore-credential-issue/3133/7 "2016-09-10T12:01:11Z")

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Safari 9 is the issue

> <https://github.com/nextcloud/appstore/issues/271>

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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [November 6, 2024, 8:55pm UTC](https://help.nextcloud.com/t/appstore-credential-issue/3133/8 "2024-11-06T20:55:20Z")

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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [December 4, 2024, 3:30pm UTC](https://help.nextcloud.com/t/appstore-credential-issue/3133/9 "2024-12-04T15:30:00Z")

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