App Store "An error occurred during the request. Unable to proceed."

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Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 24.0.4
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.41 (Ubuntu)
PHP version (eg, 7.4): PHP 7.4.3

The issue you are facing:

When trying to access "apps: on the server they never load, I only get “An error occurred during the request. Unable to proceed.” In addition my apps seem to act weird for example the bookmark app works fine in web ui but with Floccus
extension cant seem to get things synced, this all worked fine by the way.

Interestingly when I add “appstoreenabled” => false, in the config.php my apps load fine and I don’t see the error. I checked the nextcloud log and there is nothing in there regarding this.
Is this the first time you’ve seen this error? (Y/N): Yes

Steps to replicate it:

  1. log in
  2. hit apps

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:



Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.


Found out that this was being caused by my reverse proxy. Reverse proxy was in a semi failed state.

4 posts were split to a new topic: NC 25 problems connecting to the app-store