Annoying errors: error assembling chunks & unknow error

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 12.0.2): Same on Nextcloud 17.0.1, 17.0.3 and 18.0.0
Operating system and version (eg, Ubuntu 17.04): Debian 9.0 and Debian 9.9
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1): 7.3

    PHP 7.3.14-5+0~20200202.52+debian9~1.gbpa71879 (cli) (built: Feb  2 2020 07:56:57) ( NTS )
Copyright (c) 1997-2018 The PHP Group
Zend Engine v3.3.14, Copyright (c) 1998-2018 Zend Technologies
    with Zend OPcache v7.3.14-5+0~20200202.52+debian9~1.gbpa71879, Copyright (c) 1999-2018, by Zend Technologies

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): N

Steps to replicate it:

  • “Unknown error occurred” (when uploading a folder with a lot of small files), the files upload very fast and well but error keep appearing over and over on the screen.
  • “Error when assembling chunks 504” (mainly appears when I upload a big file, tested with single files of 16, 54 and 125gb size). The error appears just when the upload ends and the “processing files” message appears. If I wait a bit and reload the webpage the files are well uploaded, but I get the annoying error and need to reload the page…

The output of your Nextcloud log in Admin > Logging:

Empty on Nextcloud v.18.0.0 and v.17.0.3
On v.17.0.1 I have this:

{"reqId":"OUH9eSwYaeNoCuHi4ogz","level":3,"time":"2019-12-09T18:25:01+01:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":646,"function":"checkInstalled","class":"OC","type":"::","args":[]},{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":1081,"function":"init","class":"OC","type":"::","args":[]},{"file":"\/var\/www\/nextcloud\/cron.php","line":41,"args":["\/var\/www\/nextcloud\/lib\/base.php"],"function":"require_once"}],"File":"\/var\/www\/nextcloud\/lib\/base.php","Line":277,"CustomMessage":"--"},"userAgent":"--","version":"17.0.1.1"}
{"reqId":"JXAKXFE6RnhTpYYc4oXu","level":3,"time":"2019-12-09T18:25:29+01:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":646,"function":"checkInstalled","class":"OC","type":"::","args":[]},{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":1081,"function":"init","class":"OC","type":"::","args":[]},{"file":"\/var\/www\/nextcloud\/cron.php","line":41,"args":["\/var\/www\/nextcloud\/lib\/base.php"],"function":"require_once"}],"File":"\/var\/www\/nextcloud\/lib\/base.php","Line":277,"CustomMessage":"--"},"userAgent":"--","version":"17.0.1.1"}
{"reqId":"SHg3N8Dpba0a2mWwRgRW","level":3,"time":"2019-12-09T18:30:01+01:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":646,"function":"checkInstalled","class":"OC","type":"::","args":[]},{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":1081,"function":"init","class":"OC","type":"::","args":[]},{"file":"\/var\/www\/nextcloud\/cron.php","line":41,"args":["\/var\/www\/nextcloud\/lib\/base.php"],"function":"require_once"}],"File":"\/var\/www\/nextcloud\/lib\/base.php","Line":277,"CustomMessage":"--"},"userAgent":"--","version":"17.0.1.1"}
{"reqId":"BCHmeGYS0yTA3swZpVtk","level":3,"time":"2019-12-09T18:35:01+01:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":646,"function":"checkInstalled","class":"OC","type":"::","args":[]},{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":1081,"function":"init","class":"OC","type":"::","args":[]},{"file":"\/var\/www\/nextcloud\/cron.php","line":41,"args":["\/var\/www\/nextcloud\/lib\/base.php"],"function":"require_once"}],"File":"\/var\/www\/nextcloud\/lib\/base.php","Line":277,"CustomMessage":"--"},"userAgent":"--","version":"17.0.1.1"}
{"reqId":"PUqnLgqRRtLsNH0b6rDs","level":4,"time":"2019-12-09T20:31:50+01:00","remoteAddr":"192.168.1.202","user":"Admin_Lp52","app":"ocs_api","method":"POST","url":"\/ocs\/v2.php\/cloud\/users","message":"Failed addUser attempt: User already exists.","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/78.0.3904.108 Safari\/537.36","version":"17.0.1.1"}

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
'passwordsalt' => '*************',
'secret' => '*************',
'trusted_domains' =>
array (
0 => '******ServerName*******',
1 => '******DomainForAccessFromWan*******',
2 => '*******ServerIP******'
),
'datadirectory' => '/nxc-data',
'dbtype' => 'pgsql',    *****the other nextcloud servers use mysql*****
'version' => '18.0.0.10',
'overwrite.cli.url' => 'https://localhost',
'dbname' => '*************',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => '*************',
'dbpassword' => '*************',
'installed' => true,
'instanceid' => 'oc21xgc0ankb',
'activity_expire_days' => 30,
'auth.bruteforce.protection.enabled' => true,
'blacklisted_files' =>
array (
0 => '.htaccess',
1 => 'Thumbs.db',
2 => 'thumbs.db',
),
'cron_log' => true,
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\Preview\PNG',
1 => 'OC\Preview\JPEG',
2 => 'OC\Preview\GIF',
3 => 'OC\Preview\BMP',
4 => 'OC\Preview\XBitmap',
5 => 'OC\Preview\Movie',
6 => 'OC\Preview\PDF',
7 => 'OC\Preview\MP3',
8 => 'OC\Preview\TXT',
9 => 'OC\Preview\MarkDown',
),
'filesystem_check_changes' => 0,
'filelocking.enabled' => 'true',
'htaccess.RewriteBase' => '/',
'integrity.check.disabled' => false,
'knowledgebaseenabled' => false,
'logtimezone' => 'Europe/Madrid',
'log_rotate_size' => 104857600,
'logfile' => '/nxc-data/nextcloud.log',
'memcache.local' => '\OC\Memcache\APCu',
'memcache.locking' => '\OC\Memcache\Redis',
'preview_max_x' => 1024,
'preview_max_y' => 768,
'preview_max_scale_factor' => 1,
'redis' =>
array (
'host' => '/var/run/redis/redis.sock',
'port' => 0,
'timeout' => 0.0,
),
'quota_include_external_storage' => false,
'share_folder' => '/Shares',
'skeletondirectory' => '',
'trashbin_retention_obligation' => 'auto',
'simpleSignUpLink.shown' => false,
);

The output of your Apache/nginx/system log in /var/log/____:

2020/02/13 00:17:46 [error] 10185#10185: *14172 recv() failed (104: Connection reset by peer) while reading response header from upstream, client: 192.168.1.199, server: **********, request: “GET /apps/logreader/poll?lastReqId=RkTQo0BgfO3HEfYj9Wbw HTTP/1.1”, upstream: “fastcgi://unix:/run/php/php7.3-fpm.sock:”, host: ".*****.com"

And also the php-fpm log:

cat /var/log/php7.3-fpm.log
[09-Feb-2020 06:25:03] NOTICE: error log file re-opened
[12-Feb-2020 23:44:13] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 8 children, there are 0 idle, and 6 total children
[12-Feb-2020 23:44:14] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 16 children, there are 0 idle, and 7 total children
[12-Feb-2020 23:44:15] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 32 children, there are 0 idle, and 8 total children
[12-Feb-2020 23:44:16] WARNING: [pool www] seems busy (you may need to increase pm.start_servers, or pm.min/max_spare_servers), spawning 32 children, there are 0 idle, and 9 total children

I have spent a lot of time trying to solve this,…servers are functional, because I can upload and download files and folders of any size, but the errors keep appearing over and over and I need to wait for upload /download completion and reload the page (or close 5 million times the error that is showed one under the other a lot of times.

I will infinitely appreciate any help

2

Modify the source code and remove/comment out the problem notifications.

3

That’s not a real solution because only hide the problem, but can do the job while I find a better solution…
Where are located the problem notifications?

4

That is the solution. I’ve never had the chunks fail to assemble but I suppose it’s possible.

You can also just disable chunking if I recall correctly.