# Android app doesn't open or crashes right away **URL:** \ **Category:** 🤖 Android\ **Created:** [July 13, 2021, 5:56pm UTC](https://help.nextcloud.com/t/android-app-doesnt-open-or-crashes-right-away/120165 "2021-07-13T17:56:07Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![diogocardoso28](https://help.nextcloud.com/user_avatar/help.nextcloud.com/diogocardoso28/32/39474_2.png) [@diogocardoso28](https://help.nextcloud.com/u/diogocardoso28)\ **Post date:** [July 13, 2021, 5:56pm UTC](https://help.nextcloud.com/t/android-app-doesnt-open-or-crashes-right-away/120165/1 "2021-07-13T17:56:07Z")
Mobile app doesn’t open, already tried to clear cache and stuff. If I clear cache and imediatly open app it shows the files an freezes right away but if I close it and open without cleanin chache it just shows the nextcloud logo. Occasionally I also get the nextcloud app has crashed popup. App version 3.16.1 Phone : Samsung Galaxy s10+ Android 11 Server: 21.0.3 Edit: I’ve now searched the logs trough logcat and I have two prominent errors/warnings: Error - E NotificationService: Package enqueue rate is 6.4483633. Shedding 0|com.nextcloud.client|411|null|10593. package=com.nextcloud.client Warning - ActivityManager: Foreground service started from background can not have location/camera/microphone access: service com.nextcloud.client/com.owncloud.android.files.services.FileUploader ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 14, 2024, 8:19pm UTC](https://help.nextcloud.com/t/android-app-doesnt-open-or-crashes-right-away/120165/2 "2024-12-14T20:19:39Z")
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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 14, 2024, 8:19pm UTC](https://help.nextcloud.com/t/android-app-doesnt-open-or-crashes-right-away/120165/3 "2024-12-14T20:19:40Z")