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Getting help
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The Basics
- Nextcloud Server version (e.g., 29.x.x):
33.0.3
- Operating system and version (e.g., Ubuntu 24.04):
Arch Linux
- Web server and version (e.g, Apache 2.4.25):
nginx 1.30.1
- Reverse proxy and version _(e.g. nginx 1.27.2)
nginx 1.30.1
- PHP version (e.g, 8.3):
8.5.6
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
When I upgraded to Nextcloud 33.0.3
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Archive
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
After upgrading to Nextcloud 33.0.3 (from I belive it was 32) all the files stored in sub-folders on my account is now gone. If I go to the web interface all I see is a bunch of empty folders:
On my desktop, the desktop file syncing client have deleted all the files.
The nextcloud desktop app did not place the files in the recycle bin, or ask me before it decided to delete around 3000 files totalling 45 GB stuff I actually care about having and keeping on my desktop.
Steps to replicate it (hint: details matter!):
I have no idea how to replicate this. But the steps I took are roughly as I remembered them:
- Ran
php updater/update.pharas thehttpuser from the/srv/http/cloudfolder repeatedly until I was at the latest version. - Ran the
./occ maintenancecommands as thehttpuser for I belive it was some database indexes and such as recommended in the administration setting overview. - Turned on maintenance mode with
./occ maintenance:mode --onand stopped the postgres database. - Ran a full database dump with
pg_dumpall -f database-v17.sqlas thepostgresuser. - Did a full system upgrade, which updated among other things the version of php and major version of postgres.
- Rebooted.
- Move the old
/var/lib/postgres/datafolder out of the way and created a new database for PostgreSQL v18 usinginitdb -D /var/lib/postgres/data --locale=C.UTF-8 --encoding=UTF-8 --data-checksumsas thepostgresuser. - Restored the database with
psql -f database-v17.sqlas thepostgresuser. There were some complaints about duplicated indexes being ignored while doing this. - Turned off maintenance mode with
./occ maintenance:mode --offas thehttpuser.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
There are 3.5 MB of logs from the period of when the update was happening. You need to be more specific than this.
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Issue is not related to web browser.
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
There are 1 MB of logs from the period. You need to be more specific than this.
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"appstoreenabled": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"cloud.example.com"
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "NO",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "33.0.3.2",
"overwritehost": "cloud.example.com",
"overwriteprotocol": "https",
"overwritewebroot": "\/",
"overwrite.cli.url": "https:\/\/cloud.example.com\/",
"htaccess.RewriteBase": "\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"memcache.local": "\\OC\\Memcache\\APCu",
"installed": true,
"maintenance": false,
"maintenance_window_start": 2,
"theme": "",
"loglevel": 2,
"updater.release.channel": "stable",
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "PLAIN",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"app_install_overwrite": []
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 6.0.0
- app_api: 33.0.0
- bruteforcesettings: 6.0.0
- calendar: 6.4.0
- camerarawpreviews: 0.9.0
- circles: 33.0.0
- cloud_federation_api: 1.17.0
- comments: 1.23.0
- contacts: 8.4.5
- contactsinteraction: 1.14.1
- dashboard: 7.13.0
- dav: 1.36.0
- federatedfilesharing: 1.23.0
- federation: 1.23.0
- files: 2.5.0
- files_downloadlimit: 5.1.0
- files_pdfviewer: 6.0.0
- files_reminders: 1.6.0
- files_sharing: 1.25.2
- files_trashbin: 1.23.0
- files_versions: 1.26.0
- firstrunwizard: 6.0.0
- logreader: 6.0.0
- lookup_server_connector: 1.21.0
- nextcloud_announcements: 5.0.0
- notifications: 6.0.0
- oauth2: 1.21.0
- password_policy: 5.0.0
- photos: 6.0.0
- privacy: 5.0.0
- profile: 1.2.0
- provisioning_api: 1.23.0
- recommendations: 6.0.0
- related_resources: 4.0.0
- serverinfo: 5.0.0
- settings: 1.16.0
- sharebymail: 1.23.0
- spreed: 23.0.4
- support: 5.0.0
- survey_client: 5.0.0
- systemtags: 1.23.0
- text: 7.0.1
- theming: 2.8.0
- twofactor_backupcodes: 1.22.0
- twofactor_totp: 15.0.0
- updatenotification: 1.23.0
- user_status: 1.13.0
- viewer: 6.0.0
- weather_status: 1.13.0
- webhook_listeners: 1.5.0
- workflowengine: 2.15.0
Disabled:
- admin_audit: 1.23.0
- encryption: 2.21.0
- files_external: 1.25.1 (installed 1.10.0)
- suspicious_login: 11.0.0
- testing: 1.23.0
- twofactor_nextcloud_notification: 7.0.0
- user_ldap: 1.24.0