details=“Support intro”]
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
Internal Server Error
The server was unable to complete your request.
If this happens again, please send the technical details below to the server administrator.
More details can be found in the server log.
Technical details
-
Remote Address: 192.168.5.1
-
Request ID: Mmk79dVxOH0vsdbMUcvu
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
[/details]
Nextcloud version (eg, 29.0.5): replace me
Operating system and version (eg, Ubuntu 24.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 8.3): replace me
The issue you are facing:
Internal Server Error
The server was unable to complete your request.
If this happens again, please send the technical details below to the server administrator.
More details can be found in the server log.
Technical details
- Remote Address: 192.168.5.1
- Request ID: Mmk79dVxOH0vsdbMUcvu
Is this the first time you’ve seen this error? (Y/N):Y
Steps to replicate it:
- dont know … i am locked out . never having problems before i dont know what to do from here
The output of your Nextcloud log in Admin > Logging:
this is the only log i could find out how to get:
sudo docker logs nextcloud-aio-mastercontainer > mastercontainer.log
++ head -1 /mnt/docker-aio-config/data/daily_backup_time
+ BACKUP_TIME=14:00
+ export BACKUP_TIME
+ export DAILY_BACKUP=1
+ DAILY_BACKUP=1
++ sed -n 2p /mnt/docker-aio-config/data/daily_backup_time
+ '[' '' '!=' automaticUpdatesAreNotEnabled ']'
+ export AUTOMATIC_UPDATES=1
+ AUTOMATIC_UPDATES=1
++ sed -n 3p /mnt/docker-aio-config/data/daily_backup_time
+ '[' '' '!=' successNotificationsAreNotEnabled ']'
+ export SEND_SUCCESS_NOTIFICATIONS=1
+ SEND_SUCCESS_NOTIFICATIONS=1
+ set +x
{"level":"info","ts":1723970709.7682889,"msg":"using config from file","file":"/Caddyfile"}
{"level":"info","ts":1723970709.8236177,"msg":"adapted config to JSON","adapter":"caddyfile"}
[Sun Aug 18 08:45:12.027349 2024] [mpm_event:notice] [pid 150:tid 150] AH00489: Apache/2.4.62 (Unix) OpenSSL/3.3.1 configured -- resuming normal operations
[Sun Aug 18 08:45:12.027378 2024] [core:notice] [pid 150:tid 150] AH00094: Command line: 'httpd -D FOREGROUND'
[18-Aug-2024 08:45:12] NOTICE: fpm is running, pid 155
[18-Aug-2024 08:45:12] NOTICE: ready to handle connections
++ head -1 /mnt/docker-aio-config/data/daily_backup_time
+ BACKUP_TIME=14:00
+ export BACKUP_TIME
+ export DAILY_BACKUP=1
+ DAILY_BACKUP=1
++ sed -n 2p /mnt/docker-aio-config/data/daily_backup_time
+ '[' '' '!=' automaticUpdatesAreNotEnabled ']'
+ export AUTOMATIC_UPDATES=1
+ AUTOMATIC_UPDATES=1
++ sed -n 3p /mnt/docker-aio-config/data/daily_backup_time
+ '[' '' '!=' successNotificationsAreNotEnabled ']'
+ export SEND_SUCCESS_NOTIFICATIONS=1
+ SEND_SUCCESS_NOTIFICATIONS=1
+ set +x
[Sun Aug 18 09:50:24.003818 2024] [mpm_event:notice] [pid 142:tid 142] AH00489: Apache/2.4.62 (Unix) OpenSSL/3.3.1 configured -- resuming normal operations
[Sun Aug 18 09:50:24.004175 2024] [core:notice] [pid 142:tid 142] AH00094: Command line: 'httpd -D FOREGROUND'
[18-Aug-2024 09:50:24] NOTICE: fpm is running, pid 147
[18-Aug-2024 09:50:24] NOTICE: ready to handle connections
{"level":"info","ts":1723974624.0753646,"msg":"using config from file","file":"/Caddyfile"}
{"level":"info","ts":1723974624.0764823,"msg":"adapted config to JSON","adapter":"caddyfile"}
john@nextcloud:~$
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____:
192.168.5.10 - - [18/Aug/2024:06:24:21 -0400] "GET / HTTP/1.1" 200 3460 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:129.0) Gecko/20100101 >
192.168.5.10 - - [18/Aug/2024:06:24:21 -0400] "GET /favicon.ico HTTP/1.1" 404 491 "http://192.168.5.17/" "Mozilla/5.0 (X11; Linux x86_>
192.168.5.10 - - [18/Aug/2024:06:24:21 -0400] "GET /icons/ubuntu-logo.png HTTP/1.1" 200 3607 "http://192.168.5.17/" "Mozilla/5.0 (X11;>
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
i have nothing in var/www/html
but index.html
it looks like a DEFAULT index
i will give you what you need but i just dont know how to help more … never have problems and this is a BIG one …
I was trying to get in to the AIO inter face but i cant remember how or what i remember is not working
i can run…
sudo docker exec --user www-data -it nextcloud-aio-nextcloud php occ maintenance:repair
it runs with no problems gound … i look this might not be the place to put this. but i hope someone can help …
take it easy on me … nextcloud never goes down. so i am i lot out of my wheelhouse
thanks John G.