Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can.
The Basics
- Nextcloud Server version (e.g., 29.x.x):
31
- Operating system and version (e.g., Ubuntu 24.04):
ubuntu 24.04.2.LTS
- Web server and version (e.g, Apache 2.4.25):
replace me
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
replace me
- Is this the first time you’ve seen this error? (Yes / No):
replace me
- When did this problem seem to first start?
replace me
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO v10.13
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
NO
Summary of the issue you are facing:
install skript fails
mf@cloud:~$ sudo docker run --init --sig-proxy=false --name nextcloud-aio-mastercontainer --restart always --publish 80:80 --publish 8080:8080 --publish 8443:8443 --volume nextcloud_aio_mastercontainer:/mnt/docker-aio-config --volume /var/run/docker.sock:/var/run/docker.sock:ro ghcr.io/nextcloud-releases/all-in-one:latest
Unable to find image 'ghcr.io/nextcloud-releases/all-in-one:latest' locally
latest: Pulling from nextcloud-releases/all-in-one
f18232174bc9: Pulling fs layer
ad6cfea999ae: Pulling fs layer
78e96cecebe9: Pulling fs layer
036d1d7ad14e: Waiting
f9f037765b6b: Waiting
8904e26bff26: Waiting
1d410c21a202: Waiting
f20a6572938b: Waiting
01df7d91fecc: Waiting
4f4fb700ef54: Waiting
71fdbedc458e: Waiting
7087125d3065: Waiting
67345b025e3b: Waiting
9842ce4105b9: Waiting
1171804f3275: Waiting
413ee32ef915: Waiting
831c8deab2d8: Waiting
00b6a03c10c8: Waiting
4a92dcae6f3a: Waiting
docker: open /var/lib/docker/tmp/GetImageBlob1066693180: no such file or directory
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log
located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system
or similar is best, but, if not possible, the contents of your config.php
file from /path/to/nextcloud
is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list
(if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted text
formatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.