After wrong gone update, Photos & Settings not accessible

ℹ️ Support
1

Nextcloud version (eg, 20.0.5): 23.0.3.2
Operating system and version (eg, Ubuntu 20.04): Webhosting
Apache or nginx version (eg, Apache 2.4.25): Webhosting
PHP version (eg, 7.4): 8.0

The issue you are facing: When opening contacts, photos, settings I get an internal server error. I corrected that for contacts, with removing the app and adding it again. But removing is not possible for photos and settings.

Is this the first time you’ve seen this error? (Y/N): N

Steps to replicate it:

  1. Update Nextcloud
  2. Server crashes without logged errors
  3. Role back version
  4. Photos, Contacts & Settings no longer available

The output of your Nextcloud log in Admin > Logging:

No Logging in nextcloud itself can be seen anymore after update

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => '...',
  'passwordsalt' => '...',
  'secret' => '...',
  'trusted_domains' => 
  array (
    0 => 'cloud.any.where',
    1 => 'www.cloud.any.where',
  ),
  'datadirectory' => '/.../cloud/data',
  'dbtype' => 'mysql',
  'version' => '23.0.3.2',
  'overwrite.cli.url' => 'http://cloud.any.where',
  'dbname' => 'db1',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'ABC123_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'Mr. Database',
  'dbpassword' => 'Secret.Password.Nobody.Knows',
  'enable_previews' => false,
  'installed' => true,
  'tempdirectory' => '/.../cloud/tmp/',
  'mail_smtpmode' => 'sendmail',
  'mail_sendmailmode' => 'pipe',
  'mail_from_address' => 'info',
  'mail_domain' => 'any.body',
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 0,
  'app_install_overwrite' => 
  array (
    0 => 'files_accesscontrol',
    1 => 'ownpad',
    2 => 'customproperties',
    3 => 'ocsms',
  ),
  'updater.release.channel' => 'stable',
);

The output of your Apache/nginx/system log in /var/log/____:

Can't get that

Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

{"reqId":"ZOjGdMgptvgzlSLs-rjU3wAAiTo","level":3,"time":"2023-08-25T15:19:16+00:00","remoteAddr":"95.223.36.255","user":"--","app":"PHP","method":"POST","url":"/index.php/apps/text/session/sync","message":"include(/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php): Failed to open stream: No such file or directory at /.../cloud/lib/composer/composer/ClassLoader.php#571","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0","version":"23.0.3.2","exception":{"Exception":"Error","Message":"include(/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php): Failed to open stream: No such file or directory at /.../cloud/lib/composer/composer/ClassLoader.php#571","Code":0,"Trace":[{"file":"/.../cloud/lib/composer/composer/ClassLoader.php","line":571,"function":"onError","class":"OC\\Log\\ErrorHandler","type":"::","args":[2,"include(/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php): Failed to open stream: No such file or directory","/.../cloud/lib/composer/composer/ClassLoader.php",571]},{"file":"/.../cloud/lib/composer/composer/ClassLoader.php","line":571,"function":"include"},{"file":"/.../cloud/lib/composer/composer/ClassLoader.php","line":428,"function":"Composer\\Autoload\\includeFile","args":["/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php"]},{"function":"loadClass","class":"Composer\\Autoload\\ClassLoader","type":"->","args":["OCA\\TwoFactorBackupCodes\\AppInfo\\Application"]},{"file":"/.../cloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":120,"function":"class_exists","args":["OCA\\TwoFactorBackupCodes\\AppInfo\\Application"]},{"file":"/.../cloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":85,"function":"registerApps","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->","args":[["files","accessibility","activity","admin_audit","apporder","audioplayer","backup","bookmarks","bruteforcesettings","calendar","checksum","circles","cloud_federation_api","cms_pico","comments","contacts","contactsinteraction","cookbook","customproperties","dashboard","dav","deck","drawio","extract","federatedfilesharing","federation","files_fulltextsearch","files_mindmap","files_pdfviewer","files_rightclick","files_sharing","files_snapshots","files_trashbin","files_versions","files_videoplayer","firstrunwizard","forms","groupfolders","keeweb","logreader","lookup_server_connector","mail","metadata","news","nextcloud_announcements","notes","notifications","oauth2","password_policy","photos","polls","privacy","provisioning_api","quicknotes","quota_warning","ransomware_protection","recommendations","registration","richdocuments","serverinfo","settings","sharebymail","spreed","support","survey_client","systemtags","tasks","text","theming","twofactor_backupcodes","updatenotification","user_status","viewer","weather_status","workflowengine"]]},{"file":"/.../cloud/lib/base.php","line":640,"function":"runInitialRegistration","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->","args":[]},{"file":"/.../cloud/lib/base.php","line":1087,"function":"init","class":"OC","type":"::","args":[]},{"file":"/.../cloud/index.php","line":34,"args":["/.../cloud/lib/base.php"],"function":"require_once"}],"File":"/.../cloud/lib/private/Log/ErrorHandler.php","Line":92,"CustomMessage":"--"}}
{"reqId":"ZOjGdMgptvgzlSLs-rjU3wAAiTo","level":3,"time":"2023-08-25T15:19:16+00:00","remoteAddr":"95.223.36.255","user":"--","app":"PHP","method":"POST","url":"/index.php/apps/text/session/sync","message":"include(): Failed opening '/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php' for inclusion (include_path='/.../cloud/apps/news/vendor/pear/net_url2:/.../cloud/3rdparty/pear/archive_tar:/.../cloud/3rdparty/pear/console_getopt:/.../cloud/3rdparty/pear/pear-core-minimal/src:/.../cloud/3rdparty/pear/pear_exception:/.../cloud/apps') at /.../cloud/lib/composer/composer/ClassLoader.php#571","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0","version":"23.0.3.2","exception":{"Exception":"Error","Message":"include(): Failed opening '/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php' for inclusion (include_path='/.../cloud/apps/news/vendor/pear/net_url2:/.../cloud/3rdparty/pear/archive_tar:/.../cloud/3rdparty/pear/console_getopt:/.../cloud/3rdparty/pear/pear-core-minimal/src:/.../cloud/3rdparty/pear/pear_exception:/.../cloud/apps') at /.../cloud/lib/composer/composer/ClassLoader.php#571","Code":0,"Trace":[{"file":"/.../cloud/lib/composer/composer/ClassLoader.php","line":571,"function":"onError","class":"OC\\Log\\ErrorHandler","type":"::","args":[2,"include(): Failed opening '/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php' for inclusion (include_path='/.../cloud/apps/news/vendor/pear/net_url2:/.../cloud/3rdparty/pear/archive_tar:/.../cloud/3rdparty/pear/console_getopt:/.../cloud/3rdparty/pear/pear-core-minimal/src:/.../cloud/3rdparty/pear/pear_exception:/.../cloud/apps')","/.../cloud/lib/composer/composer/ClassLoader.php",571]},{"file":"/.../cloud/lib/composer/composer/ClassLoader.php","line":571,"function":"include"},{"file":"/.../cloud/lib/composer/composer/ClassLoader.php","line":428,"function":"Composer\\Autoload\\includeFile","args":["/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php"]},{"function":"loadClass","class":"Composer\\Autoload\\ClassLoader","type":"->","args":["OCA\\TwoFactorBackupCodes\\AppInfo\\Application"]},{"file":"/.../cloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":120,"function":"class_exists","args":["OCA\\TwoFactorBackupCodes\\AppInfo\\Application"]},{"file":"/.../cloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":85,"function":"registerApps","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->","args":[["files","accessibility","activity","admin_audit","apporder","audioplayer","backup","bookmarks","bruteforcesettings","calendar","checksum","circles","cloud_federation_api","cms_pico","comments","contacts","contactsinteraction","cookbook","customproperties","dashboard","dav","deck","drawio","extract","federatedfilesharing","federation","files_fulltextsearch","files_mindmap","files_pdfviewer","files_rightclick","files_sharing","files_snapshots","files_trashbin","files_versions","files_videoplayer","firstrunwizard","forms","groupfolders","keeweb","logreader","lookup_server_connector","mail","metadata","news","nextcloud_announcements","notes","notifications","oauth2","password_policy","photos","polls","privacy","provisioning_api","quicknotes","quota_warning","ransomware_protection","recommendations","registration","richdocuments","serverinfo","settings","sharebymail","spreed","support","survey_client","systemtags","tasks","text","theming","twofactor_backupcodes","updatenotification","user_status","viewer","weather_status","workflowengine"]]},{"file":"/.../cloud/lib/base.php","line":640,"function":"runInitialRegistration","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->","args":[]},{"file":"/.../cloud/lib/base.php","line":1087,"function":"init","class":"OC","type":"::","args":[]},{"file":"/.../cloud/index.php","line":34,"args":["/.../cloud/lib/base.php"],"function":"require_once"}],"File":"/.../cloud/lib/private/Log/ErrorHandler.php","Line":92,"CustomMessage":"--"}}
{"reqId":"ZOjGdMgptvgzlSLs-rjU3wAAiTo","level":2,"time":"2023-08-25T15:19:16+00:00","remoteAddr":"95.223.36.255","user":"Ingo","app":"no app in context","method":"POST","url":"/index.php/apps/text/session/sync","message":"Temporary directory /.../cloud/tmp/ is not present or writable","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0","version":"23.0.3.2"}
{"reqId":"ZOjGdMgptvgzlSLs-rjU3wAAiTo","level":0,"time":"2023-08-25T15:19:16+00:00","remoteAddr":"95.223.36.255","user":"Ingo","app":"cms_pico","method":"POST","url":"/index.php/apps/text/session/sync","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0","version":"23.0.3.2"}
{"reqId":"ZOjGdMgptvgzlSLs-rjU3wAAiTo","level":0,"time":"2023-08-25T15:19:16+00:00","remoteAddr":"95.223.36.255","user":"Ingo","app":"files_mindmap","method":"POST","url":"/index.php/apps/text/session/sync","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0","version":"23.0.3.2"}
{"reqId":"ZOjGdMgptvgzlSLs-rjU3wAAiTo","level":0,"time":"2023-08-25T15:19:16+00:00","remoteAddr":"95.223.36.255","user":"Ingo","app":"metadata","method":"POST","url":"/index.php/apps/text/session/sync","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0","version":"23.0.3.2"}
{"reqId":"ZOjGdMgptvgzlSLs-rjU3wAAiTo","level":3,"time":"2023-08-25T15:19:16+00:00","remoteAddr":"95.223.36.255","user":"Ingo","app":"PHP","method":"POST","url":"/index.php/apps/text/session/sync","message":"include(/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php): Failed to open stream: No such file or directory at /.../cloud/lib/composer/composer/ClassLoader.php#571","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0","version":"23.0.3.2","exception":{"Exception":"Error","Message":"include(/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php): Failed to open stream: No such file or directory at /.../cloud/lib/composer/composer/ClassLoader.php#571","Code":0,"Trace":[{"file":"/.../cloud/lib/composer/composer/ClassLoader.php","line":571,"function":"onError","class":"OC\\Log\\ErrorHandler","type":"::","args":[2,"include(/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php): Failed to open stream: No such file or directory","/.../cloud/lib/composer/composer/ClassLoader.php",571]},{"file":"/.../cloud/lib/composer/composer/ClassLoader.php","line":571,"function":"include"},{"file":"/.../cloud/lib/composer/composer/ClassLoader.php","line":428,"function":"Composer\\Autoload\\includeFile","args":["/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php"]},{"function":"loadClass","class":"Composer\\Autoload\\ClassLoader","type":"->","args":["OCA\\TwoFactorBackupCodes\\AppInfo\\Application"]},{"file":"/.../cloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":197,"function":"class_exists","args":["OCA\\TwoFactorBackupCodes\\AppInfo\\Application"]},{"file":"/.../cloud/lib/private/legacy/OC_App.php","line":172,"function":"isBootable","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->","args":["twofactor_backupcodes"]},{"file":"/.../cloud/lib/private/legacy/OC_App.php","line":140,"function":"loadApp","class":"OC_App","type":"::","args":["twofactor_backupcodes"]},{"file":"/.../cloud/lib/base.php","line":986,"function":"loadApps","class":"OC_App","type":"::","args":[]},{"file":"/.../cloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/.../cloud/lib/private/Log/ErrorHandler.php","Line":92,"CustomMessage":"--"}}
{"reqId":"ZOjGdMgptvgzlSLs-rjU3wAAiTo","level":3,"time":"2023-08-25T15:19:16+00:00","remoteAddr":"95.223.36.255","user":"Ingo","app":"PHP","method":"POST","url":"/index.php/apps/text/session/sync","message":"include(): Failed opening '/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php' for inclusion (include_path='/.../cloud/apps/news/vendor/pear/net_url2:/.../cloud/3rdparty/pear/archive_tar:/.../cloud/3rdparty/pear/console_getopt:/.../cloud/3rdparty/pear/pear-core-minimal/src:/.../cloud/3rdparty/pear/pear_exception:/.../cloud/apps') at /.../cloud/lib/composer/composer/ClassLoader.php#571","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0","version":"23.0.3.2","exception":{"Exception":"Error","Message":"include(): Failed opening '/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php' for inclusion (include_path='/.../cloud/apps/news/vendor/pear/net_url2:/.../cloud/3rdparty/pear/archive_tar:/.../cloud/3rdparty/pear/console_getopt:/.../cloud/3rdparty/pear/pear-core-minimal/src:/.../cloud/3rdparty/pear/pear_exception:/.../cloud/apps') at /.../cloud/lib/composer/composer/ClassLoader.php#571","Code":0,"Trace":[{"file":"/.../cloud/lib/composer/composer/ClassLoader.php","line":571,"function":"onError","class":"OC\\Log\\ErrorHandler","type":"::","args":[2,"include(): Failed opening '/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php' for inclusion (include_path='/.../cloud/apps/news/vendor/pear/net_url2:/.../cloud/3rdparty/pear/archive_tar:/.../cloud/3rdparty/pear/console_getopt:/.../cloud/3rdparty/pear/pear-core-minimal/src:/.../cloud/3rdparty/pear/pear_exception:/.../cloud/apps')","/.../cloud/lib/composer/composer/ClassLoader.php",571]},{"file":"/.../cloud/lib/composer/composer/ClassLoader.php","line":571,"function":"include"},{"file":"/.../cloud/lib/composer/composer/ClassLoader.php","line":428,"function":"Composer\\Autoload\\includeFile","args":["/.../cloud/apps/twofactor_backupcodes/composer/composer/../../lib/AppInfo/Application.php"]},{"function":"loadClass","class":"Composer\\Autoload\\ClassLoader","type":"->","args":["OCA\\TwoFactorBackupCodes\\AppInfo\\Application"]},{"file":"/.../cloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":197,"function":"class_exists","args":["OCA\\TwoFactorBackupCodes\\AppInfo\\Application"]},{"file":"/.../cloud/lib/private/legacy/OC_App.php","line":172,"function":"isBootable","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->","args":["twofactor_backupcodes"]},{"file":"/.../cloud/lib/private/legacy/OC_App.php","line":140,"function":"loadApp","class":"OC_App","type":"::","args":["twofactor_backupcodes"]},{"file":"/.../cloud/lib/base.php","line":986,"function":"loadApps","class":"OC_App","type":"::","args":[]},{"file":"/.../cloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/.../cloud/lib/private/Log/ErrorHandler.php","Line":92,"CustomMessage":"--"}}
... rest cut because the log was to long to post here
2

Can you elaborate? How did you update? Was this a manual update gone wrong or are you saying NC’s updater did something wrong?

And what, precisely, do you mean by roll back? Rolling back isn’t supported. Unless you’re talking about reverting to a prior backup of both your installation directory and your database. I ask because you could have several layers of problems that may need ot be remedied.

In any case, every error you posted is about twofactor_backupcodes. Try re-installing that app.

3

I did use the build-in Webupdater in the nextcloud instance.
I reverted both, installation directory and database. It don’t know what twofacter_backupcodes is. I never installed such an app manually nor can it be found in the app catalogue. But it’s there and there is an update history. Is it a secret app coming with nextcloud? I tried to search for this app, there are many two-factor apps for nextcloud it seems, but none with this name.
I just deleted that folder from the webspace (after saving it locally), but there is no difference.

4

Finally I got a solution. I made a new clean install and activated all the apps from the original instance.
I exported SQL und Data-Folder and config from the old instance, moved the Data-Folder to the new installation, looked at the config that those are equivalent (not the same, cause of another db) and imported the SQL finally. There were some errors: I manually added some columns from the old db and repeated that until all sql data were migrated.
After that I reloaded the new instance and there where update issues. I let the database and apps update.
It is not the way described but that worked finally and I got a new version with all the old data. Yeah!

1 Like