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Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 23.0.3): 23.0.3
Operating system and version (eg, Ubuntu 20.04): Debian 10
Apache or nginx version (eg, Apache 2.4.25): 2.4.38
PHP version (eg, 7.4): 8.1
The issue you are facing:
after upgrading to 8.1 i cannot access nextcloud, browser downloads the file upon visit.
Is this the first time you’ve seen this error? (Y/N):
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
[Sun Apr 03 00:00:07.716538 2022] [mpm_prefork:notice] [pid 1002] AH00163: Apache/2.4.38 (Debian) mod_fcgid/2.3.9 OpenSSL/1.1.1n configured -- resuming normal operations
[Sun Apr 03 00:00:07.716568 2022] [core:notice] [pid 1002] AH00094: Command line: '/usr/sbin/apache2'
[Sun Apr 03 00:00:10.294388 2022] [mpm_prefork:notice] [pid 1002] AH00171: Graceful restart requested, doing restart
[Sun Apr 03 00:00:10.366963 2022] [mpm_prefork:notice] [pid 1002] AH00163: Apache/2.4.38 (Debian) mod_fcgid/2.3.9 OpenSSL/1.1.1n configured -- resuming normal operations
[Sun Apr 03 00:00:10.366980 2022] [core:notice] [pid 1002] AH00094: Command line: '/usr/sbin/apache2'
[Sun Apr 03 00:45:45.858371 2022] [mpm_prefork:notice] [pid 1002] AH00169: caught SIGTERM, shutting down
[Sun Apr 03 00:45:46.965924 2022] [suexec:notice] [pid 16569] AH01232: suEXEC mechanism enabled (wrapper: /usr/lib/apache2/suexec)
[Sun Apr 03 00:45:46.998223 2022] [mpm_prefork:notice] [pid 16570] AH00163: Apache/2.4.38 (Debian) mod_fcgid/2.3.9 OpenSSL/1.1.1n configured -- resuming normal operations
[Sun Apr 03 00:45:46.998245 2022] [core:notice] [pid 16570] AH00094: Command line: '/usr/sbin/apache2'
[Sun Apr 03 01:03:19.605372 2022] [mpm_prefork:notice] [pid 16570] AH00171: Graceful restart requested, doing restart