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Getting help
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- How to topics and FAQs
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. ![]()
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.3
- Operating system and version (e.g., Ubuntu 24.04):
Debian 13
- Web server and version (e.g, Apache 2.4.25):
- as per
AIO
- as per
- Reverse proxy and version _(e.g. nginx 1.27.2)
HAProxy (via pfSense)
- PHP version (e.g, 8.3):
- as per
AIO
- as per
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
After Upgrading AIO to latest image
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
I have been running NC for a while and I have also connected it to my locally hosted LocalAI instance. The connection worked well but after upgrading to the latest NC/AIO image, when I click on the little stars icon on the top right (AI), I am getting the above error message. I have not removed any apps I had running prior to the upgrade, so I don’t see what might be missing.
Steps to replicate it (hint: details matter!):
-
Since I’m the only one reporting this, I am doubtful whether it can be replicated but
-
Upgrade existing NC to 32 / NC Hub Autumn 25
-
Try to use AI
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
[context_chat] Debug: The loading of lazy AppConfig values have been triggered by app "context_chat"
GET /apps/logreader/api/poll?lastReqId=NxJHylL3dTMLANIV9Mii
from 192.168.99.2 by admin at Jan 2, 2026, 12:09:20 PM
{"reqId":"XB1g4qF5V5K98zn0Lj1Y","level":0,"time":"2026-01-02T11:09:20+00:00","remoteAddr":"192.168.99.2","user":"admin","app":"context_chat","method":"GET","url":"/apps/logreader/api/poll?lastReqId=NxJHylL3dTMLANIV9Mii","message":"The loading of lazy AppConfig values have been triggered by app \"context_chat\"","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0","version":"32.0.3.2","exception":{"Exception":"RuntimeException","Message":"The loading of lazy AppConfig values have been triggered by app \"context_chat\"","Code":0,"Trace":[{"file":"/var/www/html/lib/private/AppConfig.php","line":492,"function":"loadConfig","class":"OC\\AppConfig","type":"->","args":["context_chat",true]},{"file":"/var/www/html/lib/private/AppConfig.php","line":368,"function":"getTypedValue","class":"OC\\AppConfig","type":"->","args":["context_chat","logfile","/mnt/ncdata/context_chat.log",true,4]},{"file":"/var/www/html/lib/private/AppFramework/Services/AppConfig.php","line":239,"function":"getValueString","class":"OC\\AppConfig","type":"->","args":["context_chat","logfile","/mnt/ncdata/context_chat.log",true]},{"file":"/var/www/html/custom_apps/context_chat/lib/Logger.php","line":37,"function":"getAppValueString","class":"OC\\AppFramework\\Services\\AppConfig","type":"->","args":["logfile","/mnt/ncdata/context_chat.log",true]},{"file":"/var/www/html/custom_apps/context_chat/lib/Logger.php","line":31,"function":"getLogFilepath","class":"OCA\\ContextChat\\Logger","type":"->","args":[]},{"function":"__construct","class":"OCA\\ContextChat\\Logger","type":"->","args":[{"__class__":"OC\\Log\\LogFactory"},{"__class__":"OC\\AllConfig"},{"__class__":"OC\\AppFramework\\Services\\AppConfig"}]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":72,"function":"newInstanceArgs","class":"ReflectionClass","type":"->","args":[[{"__class__":"OC\\Log\\LogFactory"},{"__class__":"OC\\AllConfig"},{"__class__":"OC\\AppFramework\\Services\\AppConfig"}]]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":122,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":[{"__class__":"ReflectionClass","name":"OCA\\ContextChat\\Logger"}]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":140,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\ContextChat\\Logger"]},{"file":"/var/www/html/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":352,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\ContextChat\\Logger"]},{"file":"/var/www/html/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":324,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->","args":["OCA\\ContextChat\\Logger"]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":90,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->","args":["OCA\\ContextChat\\Logger",true]},{"function":"OC\\AppFramework\\Utility\\{closure}","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":77,"function":"array_map","args":[{"__class__":"Closure"},[{"__class__":"ReflectionParameter","name":"jobList"},{"__class__":"ReflectionParameter","name":"actionMapper"},"*** sensitive parameters replaced ***"]]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":72,"function":"buildClassConstructorParameters","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":[{"__class__":"ReflectionMethod","name":"__construct","class":"OCA\\ContextChat\\Service\\ActionScheduler"}]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":122,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":[{"__class__":"ReflectionClass","name":"OCA\\ContextChat\\Service\\ActionScheduler"}]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":140,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\ContextChat\\Service\\ActionScheduler"]},{"file":"/var/www/html/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":352,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\ContextChat\\Service\\ActionScheduler"]},{"file":"/var/www/html/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":324,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->","args":["OCA\\ContextChat\\Service\\ActionScheduler"]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":90,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->","args":["OCA\\ContextChat\\Service\\ActionScheduler",true]},{"function":"OC\\AppFramework\\Utility\\{closure}","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":77,"function":"array_map","args":[{"__class__":"Closure"},[{"__class__":"ReflectionParameter","name":"jobList"},{"__class__":"ReflectionParameter","name":"appConfig"},{"__class__":"ReflectionParameter","name":"providerConfig"},{"__class__":"ReflectionParameter","name":"mapper"},"*** sensitive parameters replaced ***","*** sensitive parameters replaced ***",{"__class__":"ReflectionParameter","name":"eventDispatcher"}]]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":72,"function":"buildClassConstructorParameters","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":[{"__class__":"ReflectionMethod","name":"__construct","class":"OCA\\ContextChat\\Public\\ContentManager"}]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":122,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":[{"__class__":"ReflectionClass","name":"OCA\\ContextChat\\Public\\ContentManager"}]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":140,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\ContextChat\\Public\\ContentManager"]},{"file":"/var/www/html/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":352,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\ContextChat\\Public\\ContentManager"]},{"file":"/var/www/html/lib/private/ServerContainer.php","line":135,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->","args":["OCA\\ContextChat\\Public\\ContentManager"]},{"file":"/var/www/html/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":327,"function":"query","class":"OC\\ServerContainer","type":"->","args":["OCA\\ContextChat\\Public\\ContentManager",true]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":90,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->","args":["OCA\\ContextChat\\Public\\ContentManager",true]},{"function":"OC\\AppFramework\\Utility\\{closure}","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":77,"function":"array_map","args":[{"__class__":"Closure"},[{"__class__":"ReflectionParameter","name":"bookmarkService"},{"__class__":"ReflectionParameter","name":"userManager"},"*** sensitive parameters replaced ***",{"__class__":"ReflectionParameter","name":"jobList"},{"__class__":"ReflectionParameter","name":"userSettings"}]]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":72,"function":"buildClassConstructorParameters","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":[{"__class__":"ReflectionMethod","name":"__construct","class":"OCA\\Bookmarks\\ContextChat\\ContextChatProvider"}]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":122,"function":"buildClass","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":[{"__class__":"ReflectionClass","name":"OCA\\Bookmarks\\ContextChat\\ContextChatProvider"}]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":140,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\Bookmarks\\ContextChat\\ContextChatProvider"]},{"file":"/var/www/html/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":352,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\Bookmarks\\ContextChat\\ContextChatProvider"]},{"file":"/var/www/html/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":324,"function":"queryNoFallback","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->","args":["OCA\\Bookmarks\\ContextChat\\ContextChatProvider"]},{"file":"/var/www/html/lib/private/AppFramework/Utility/SimpleContainer.php","line":45,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->","args":["OCA\\Bookmarks\\ContextChat\\ContextChatProvider"]},{"file":"/var/www/html/custom_apps/bookmarks/lib/AppInfo/Application.php","line":121,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["OCA\\Bookmarks\\ContextChat\\ContextChatProvider"]},{"file":"/var/www/html/lib/private/AppFramework/Bootstrap/Coordinator.php","line":170,"function":"boot","class":"OCA\\Bookmarks\\AppInfo\\Application","type":"->","args":[{"__class__":"OC\\AppFramework\\Bootstrap\\BootContext"}]},{"file":"/var/www/html/lib/private/App/AppManager.php","line":481,"function":"bootApp","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->","args":["bookmarks"]},{"file":"/var/www/html/lib/private/App/AppManager.php","line":273,"function":"loadApp","class":"OC\\App\\AppManager","type":"->","args":["bookmarks"]},{"file":"/var/www/html/lib/base.php","line":1021,"function":"loadApps","class":"OC\\App\\AppManager","type":"->","args":[]},{"file":"/var/www/html/index.php","line":25,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/lib/private/AppConfig.php","Line":1326,"message":"The loading of lazy AppConfig values have been triggered by app \"context_chat\"","exception":[],"CustomMessage":"The loading of lazy AppConfig values have been triggered by app \"context_chat\""},"id":"6957a7603df2f"}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
n/s
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
n/s
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list (if possible).
{
“system”: {
“one-click-instance”: true,
“one-click-instance.user-limit”: 100,
“memcache.local”: “\OC\Memcache\APCu”,
“apps_paths”: [
{
“path”: “/var/www/html/apps”,
“url”: “/apps”,
“writable”: false
},
{
“path”: “/var/www/html/custom_apps”,
“url”: “/custom_apps”,
“writable”: true
}
],
“check_data_directory_permissions”: false,
“memcache.distributed”: “\OC\Memcache\Redis”,
“memcache.locking”: “\OC\Memcache\Redis”,
“redis”: {
“host”: “REMOVED SENSITIVE VALUE”,
“password”: “REMOVED SENSITIVE VALUE”,
“port”: 6379
},
“overwritehost”: “xxx.example.com”,
“overwriteprotocol”: “https”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“localhost”,
“xxx.example.com”
],
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “pgsql”,
“version”: “32.0.3.2”,
“overwrite.cli.url”: “https://xxx.example.com/”,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbport”: “”,
“dbtableprefix”: “oc_”,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“installed”: true,
“instanceid”: “REMOVED SENSITIVE VALUE”,
“maintenance”: false,
“updatedirectory”: “/nc-updater”,
“loglevel”: 0,
“log_type”: “file”,
“logfile”: “/var/www/html/data/nextcloud.log”,
“log_rotate_size”: 10485760,
“log.condition”: {
“apps”: [
“admin_audit”
]
},
“preview_max_x”: 2048,
“preview_max_y”: 2048,
“jpeg_quality”: 60,
“enabledPreviewProviders”: {
“1”: “OC\Preview\Image”,
“2”: “OC\Preview\MarkDown”,
“3”: “OC\Preview\MP3”,
“4”: “OC\Preview\TXT”,
“5”: “OC\Preview\OpenDocument”,
“6”: “OC\Preview\Movie”,
“7”: “OC\Preview\Krita”,
“0”: “OC\Preview\Imaginary”,
“23”: “OC\Preview\ImaginaryPDF”
},
“enable_previews”: true,
“upgrade.disable-web”: true,
“mail_smtpmode”: “smtp”,
“trashbin_retention_obligation”: “auto, 30”,
“versions_retention_obligation”: “auto, 30”,
“activity_expire_days”: 30,
“simpleSignUpLink.shown”: false,
“share_folder”: “/Shared”,
“one-click-instance.link”: “All-in-one - Nextcloud,
“upgrade.cli-upgrade-link”: “What can I do if Nextcloud shows `Update needed`? · nextcloud/all-in-one · Discussion #2726 · GitHub,
“maintenance_window_start”: 100,
“allow_local_remote_servers”: true,
“davstorage.request_timeout”: 3600,
“documentation_url.server_logs”: “How to retrieve the Nextcloud logs? · nextcloud/all-in-one · Discussion #5425 · GitHub,
“htaccess.RewriteBase”: “/”,
“dbpersistent”: false,
“auth.bruteforce.protection.enabled”: true,
“ratelimit.protection.enabled”: true,
“files_external_allow_create_new_local”: false,
“trusted_proxies”: “REMOVED SENSITIVE VALUE”,
“preview_imaginary_url”: “REMOVED SENSITIVE VALUE”,
“preview_imaginary_key”: “REMOVED SENSITIVE VALUE”,
“default_phone_region”: “DE”,
“mail_from_address”: “REMOVED SENSITIVE VALUE”,
“mail_sendmailmode”: “smtp”,
“mail_domain”: “REMOVED SENSITIVE VALUE”,
“mail_smtphost”: “REMOVED SENSITIVE VALUE”,
“mail_smtpport”: “587”,
“mail_smtpauth”: true,
“mail_smtpname”: “REMOVED SENSITIVE VALUE”,
“mail_smtppassword”: “REMOVED SENSITIVE VALUE”,
“twofactor_enforced”: “true”,
“twofactor_enforced_groups”: [
“admin”
],
“twofactor_enforced_excluded_groups”: ,
“memories.db.triggers.fcu”: true,
“memories.exiftool”: “/var/www/html/custom_apps/memories/bin-ext/exiftool-amd64-musl”,
“memories.vod.path”: “/var/www/html/custom_apps/memories/bin-ext/go-vod-amd64”,
“memories.vod.ffmpeg”: “/usr/bin/ffmpeg”,
“memories.vod.ffprobe”: “/usr/bin/ffprobe”,
“updatechecker”: false,
“ldapProviderFactory”: “OCA\User_LDAP\LDAPProviderFactory”,
“facerecognition.external_model_url”: “nextcloud-aio-facerecognition:5000”,
“facerecognition.external_model_api_key”: “32f2aa936a5cdc6db04801113e5f011455ee5c637fbbe43c”,
“enabledFaceRecognitionMimetype”: [
“image/jpeg”,
“image/png”,
“image/heic”,
“image/tiff”,
“image/webp”
],
“DOMAIN”: “xxx.example.com”
}
}
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.