# After updating to Nextcloud 32, all users must watch a video before they log in **URL:** \ **Category:** ℹ️ Support\ **Tags:** firstrun, nc32, update\_problems, github\_issue\_exists\ **Created:** [October 7, 2025, 3:54pm UTC](https://help.nextcloud.com/t/after-updating-to-nextcloud-32-all-users-must-watch-a-video-before-they-log-in/233639 "2025-10-07T15:54:03Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![bobobobo](https://help.nextcloud.com/letter_avatar/bobobobo/32/5_5575768a8748004e209b776fc1b2916d.png) [@bobobobo](https://help.nextcloud.com/u/bobobobo)\ **Post date:** [October 7, 2025, 3:54pm UTC](https://help.nextcloud.com/t/after-updating-to-nextcloud-32-all-users-must-watch-a-video-before-they-log-in/233639/1 "2025-10-07T15:54:04Z")
## The Basics - Nextcloud Server version _(e.g., 29.x.x)_: - `32.0.0` - Operating system and version _(e.g., Ubuntu 24.04)_: \* `Linux 6.12.24-Unraid, using the Linuxserver "nextcloud" Docker container` - Web server and version _(e.g, Apache 2.4.25)_: - `nginx/1.28.0 (fpm-fcgi)` - Reverse proxy and version \_(e.g. nginx 1.27.2) - `Linuxserver "swag" Docker container` - PHP version _(e.g, 8.3)_: - `8.4.13` - Is this the first time you’ve seen this error? (Yes / No): - `Yes` - When did this problem seem to first start? - `After updating to Nextcloud 32, but I do not regularly use the web UI` - Installation method _(e.g. AlO, NCP, Bare Metal/Archive, etc.)_ - `Docker (see OS entry) on unRAID` - Are you using CloudfIare, mod\_security, or similar? _(Yes / No)_ - `no` ### Summary of the issue you are facing: When any user logs in to the Nextcloud web UI for the first time after the update to version 32, they are forced to watch a video and click to dismiss a modal dialog after it finishes: ![image](https://help.nextcloud.com/uploads/default/original/3X/e/7/e784ded5303f6f734c3c31dc93316cd92f0b10ea.png) This is _particularly_ bad when autoplay is disabled (as it should be!) because the first frame is blank. Frankly, it gives the impression that the server has been pwned in those circumstances 🙂 As the server admin, I do not want users to be forced to watch a video and then dismiss a modal (because _I_ get the complaints!). After logging in, they should be taken straight to their dashboard, without having to click through an advertisement _for the software they are already using._ How do I permanently disable this? ### Steps to replicate it (hint: details matter!): 1. Log in to a server running Nextcloud 32 with a user that has not logged in to it since the upgrade. ### Log entries #### Nextcloud Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the _Copy raw_ option from _Administration settings-\>Logging_ screen or from your `nextcloud.log` located in your data directory). Feel free to use a pastebin/gist service if necessary. ```auto No applicable log entries generated ``` #### Web Browser If the problem is related to the Web interface, open your browser inspector _Console_ and _Network_ tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear. ```auto No relevant output/errors ``` #### Web server / Reverse Proxy The output of your Apache/nginx/system log in `/var/log/ ____ `: ```auto Logs not enabled on reverse proxy ``` ### Configuration #### Nextcloud The output of `occ config:list system` or similar is best, but, if not possible, the contents of your `config.php` file from `/path/to/nextcloud` is fine (make sure to remove any identifiable information!): ```auto { "system": { "datadirectory": " ***REMOVED SENSITIVE VALUE***", "instanceid": " ***REMOVED SENSITIVE VALUE***", "passwordsalt": " ***REMOVED SENSITIVE VALUE***", "secret": " ***REMOVED SENSITIVE VALUE***", "trusted_domains": [ " ***REMOVED SENSITIVE VALUE***" ], "dbtype": "mysql", "version": "32.0.0.13", "overwrite.cli.url": " ***REMOVED SENSITIVE VALUE***", "dbname": " ***REMOVED SENSITIVE VALUE***", "dbhost": " ***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": " ***REMOVED SENSITIVE VALUE***", "dbpassword": " ***REMOVED SENSITIVE VALUE***", "installed": true, "mail_smtpmode": "smtp", "mail_smtphost": " ***REMOVED SENSITIVE VALUE***", "mail_sendmailmode": "smtp", "mail_smtpport": "465", "mail_from_address": " ***REMOVED SENSITIVE VALUE***", "mail_domain": " ***REMOVED SENSITIVE VALUE***", "mail_smtpauth": 1, "mail_smtpname": " ***REMOVED SENSITIVE VALUE***", "mail_smtppassword": " ***REMOVED SENSITIVE VALUE***", "maintenance": false, "memcache.local": "\\OC\\Memcache\\APCu", "filelocking.enabled": true, "memcache.locking": "\\OC\\Memcache\\APCu", "upgrade.disable-web": true, "loglevel": 0 } } ``` #### Apps The output of `occ app:list` (if possible). ```auto Enabled: - activity: 5.0.0-dev.0 - app_api: 32.0.0 - bruteforcesettings: 5.0.0-dev.0 - circles: 32.0.0 - cloud_federation_api: 1.16.0 - comments: 1.22.0 - contactsinteraction: 1.13.1 - dashboard: 7.12.0 - dav: 1.34.2 - federatedfilesharing: 1.22.0 - federation: 1.22.0 - files: 2.4.0 - files_downloadlimit: 5.0.0-dev.0 - files_pdfviewer: 5.0.0-dev.0 - files_reminders: 1.5.0 - files_sharing: 1.24.0 - files_trashbin: 1.22.0 - files_versions: 1.25.0 - firstrunwizard: 5.0.0-dev.0 - logreader: 5.0.0-dev.0 - lookup_server_connector: 1.20.0 - nextcloud_announcements: 4.0.0-dev.0 - notifications: 5.0.0-dev.0 - oauth2: 1.20.0 - password_policy: 4.0.0-dev.0 - photos: 5.0.0-dev.1 - privacy: 4.0.0-dev.0 - profile: 1.1.0 - provisioning_api: 1.22.0 - related_resources: 3.0.0-dev.0 - serverinfo: 4.0.0-dev.0 - settings: 1.15.1 - sharebymail: 1.22.0 - support: 4.0.0-dev.0 - systemtags: 1.22.0 - text: 6.0.0-dev.0 - theming: 2.7.0 - twofactor_backupcodes: 1.21.0 - twofactor_totp: 14.0.0 - unroundedcorners: 1.1.5 - updatenotification: 1.22.0 - user_status: 1.12.0 - viewer: 5.0.0-dev.0 - weather_status: 1.12.0 - webhook_listeners: 1.3.0 - workflowengine: 2.14.0 Disabled: - admin_audit: 1.22.0 - encryption: 2.20.0 - files_external: 1.24.0 - files_rightclick: 1.6.0 (installed 1.6.0) - geoblocker: 0.5.11 (installed 0.5.11) - gpxpod: 7.0.4 (installed 7.0.4) - listman: 27.1.4 (installed 27.1.4) - recommendations: 5.0.0-dev.0 (installed 1.1.0) - survey_client: 4.0.0-dev.0 (installed 1.10.0) - suspicious_login: 10.0.0-dev.0 - twofactor_nextcloud_notification: 6.0.0-dev.0 - user_ldap: 1.23.0 ``` ### Tips for increasing the likelihood of a response - Use the `preformatted text` formatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them. - If possible, also include key error output in text form so it can be searched for. - Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you. ---
**Author:** ![bobobobo](https://help.nextcloud.com/letter_avatar/bobobobo/32/5_5575768a8748004e209b776fc1b2916d.png) [@bobobobo](https://help.nextcloud.com/u/bobobobo)\ **Post date:** [October 7, 2025, 3:55pm UTC](https://help.nextcloud.com/t/after-updating-to-nextcloud-32-all-users-must-watch-a-video-before-they-log-in/233639/2 "2025-10-07T15:55:10Z")
As an aside, the preamble at the top of the [support template](https://help.nextcloud.com/t/support-template-please-use-this-when-you-request-support/137402) should probably recommend people delete the collapsed “details” section. If you still count as a new user, that thing alone contains enough links to prevent your post being accepted… ---
**Author:** ![jtr](https://help.nextcloud.com/letter_avatar/jtr/32/5_5575768a8748004e209b776fc1b2916d.png) [@jtr](https://help.nextcloud.com/u/jtr)\ **Post date:** [October 7, 2025, 4:26pm UTC](https://help.nextcloud.com/t/after-updating-to-nextcloud-32-all-users-must-watch-a-video-before-they-log-in/233639/3 "2025-10-07T16:26:00Z")
It’s the firstrunwizard app. It can be disabled: > **[GitHub - nextcloud/firstrunwizard: 🔮 The first impression matters. The firstrunwizard...](https://github.com/nextcloud/firstrunwizard?tab=readme-ov-file#configuration)** > > 🔮 The first impression matters. The firstrunwizard is the first Nextcloud impression. > [@](#): > > This is _particularly_ bad when autoplay is disabled (as it should be!) because the first frame is blank. Frankly, it gives the impression that the server has been pwned in those circumstances 🙂 Hmm. I haven’t tested it, but I thought this was remedied recently: > > > \### Steps to reproduce > 1. Ensure that audio/video autoplay are disabled > 2. Ope…n NextCloud > > \### Expected behaviour > NextCloud can be used > > \### Actual behaviour > A blank white rectangle on a dark transparent background appears, blocking out the UI. It is impossible to dismiss this, and NextCloud cannot be used normally any more. Turning on audio/video (not sure which of these is important, probably video?) autoplay and refreshing displays the first-run wizard and allows me to click through and close it. I would attach a screenshot, except I don't know how to trigger the first-run wizard again. > > This isn't a problem with how my browser is configured; NextCloud should not become bricked when videos cannot be autoplayed just because it wants to display a fancy animation to new users (or users who have just upgraded NextCloud, as in my case). It should fall back gracefully and display a static graphic. For new users, this is obviously a pretty terrible user experience. > > \### Server configuration > N/A > > \### Client configuration > \*\*Browser:\*\* Firefox 129.0.1 > \*\*Operating system:\*\* N/A > > \### Logs > N/A > > \#### Nextcloud log (data/owncloud.log) > N/A > > \#### Browser log > Don't know how to retrigger the first-run wizard, so can't get these. ---
**Author:** ![bobobobo](https://help.nextcloud.com/letter_avatar/bobobobo/32/5_5575768a8748004e209b776fc1b2916d.png) [@bobobobo](https://help.nextcloud.com/u/bobobobo)\ **Post date:** [October 8, 2025, 9:56am UTC](https://help.nextcloud.com/t/after-updating-to-nextcloud-32-all-users-must-watch-a-video-before-they-log-in/233639/4 "2025-10-08T09:56:10Z")
Thanks — I’ve now disabled it. It might have been better to not show it for users who had already been using NextCloud since before it was implemented — and to have some text which indicated it was a “first run” thing, rather than being shown for a new major version, as that’s certainly the impression I got from the presence of a “What’s New?” button… From the bug report, it looks like Firefox doesn’t display a Play button on videos that have autoplay disabled, and you have to work out it’s a video and right-click to play it or show the controls. Happily, Vivaldi overlays a Play button in those circumstances — though simply adding the `controls` attribute to the `