Support intro
Hi Team,
I was quite happy with my NC23 but wanted to try NC24 so, I’ve done the most stupid thing that I could do: a direct update in the production environment without any backup - I know, can’t be more stupid than that. I tried to perform a PHP update from 7.3 to 8.0 and doing that, can’t access NextCloud anymore.
I’ve there not only all my data, but as well my girlfriend’s data - I’m really panicking (and hopefully she hasn’t noticed it yet).
I’m praying that it be possible to restore access to it. 
Nextcloud version (eg, 20.0.5): 23.0.8.1
Operating system and version (eg, Ubuntu 20.04): TurnKey Linux 16.1 (Debian Buster) - LXC Container in Proxmox 7.2-7 on AMD64 machine
Apache or nginx version (eg, Apache 2.4.25): 2.4.38
PHP version (eg, 7.4): it was working with 7.3; now its 8.0.22
The issue you are facing: seems to be a connection to Database issue related to PHP upgrade. In resume, I can’t access NextCloud, neither through clients or browser. Through the browser I get the following page:
<?php
/**
* @copyright Copyright (c) 2016, ownCloud, Inc.
*
* @author Christoph Wurst <christoph@winzerhof-wurst.at>
* @author Joas Schilling <coding@schilljs.com>
* @author Jörn Friedrich Dreyer <jfd@butonic.de>
* @author Lukas Reschke <lukas@statuscode.ch>
* @author Morris Jobke <hey@morrisjobke.de>
* @author Robin Appelman <robin@icewind.nl>
* @author Roeland Jago Douma <roeland@famdouma.nl>
* @author Sergio BertolÃn <sbertolin@solidgear.es>
* @author Thomas Müller <thomas.mueller@tmit.eu>
* @author Vincent Petry <vincent@nextcloud.com>
*
* @license AGPL-3.0
*
* This code is free software: you can redistribute it and/or modify
* it under the terms of the GNU Affero General Public License, version 3,
* as published by the Free Software Foundation.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU Affero General Public License for more details.
*
* You should have received a copy of the GNU Affero General Public License, version 3,
* along with this program. If not, see <http://www.gnu.org/licenses/>
*
*/
require_once __DIR__ . '/lib/versioncheck.php';
try {
require_once __DIR__ . '/lib/base.php';
OC::handleRequest();
} catch (\OC\ServiceUnavailableException $ex) {
\OC::$server->getLogger()->logException($ex, ['app' => 'index']);
//show the user a detailed error page
OC_Template::printExceptionErrorPage($ex, 503);
} catch (\OCP\HintException $ex) {
try {
OC_Template::printErrorPage($ex->getMessage(), $ex->getHint(), 503);
} catch (Exception $ex2) {
try {
\OC::$server->getLogger()->logException($ex, ['app' => 'index']);
\OC::$server->getLogger()->logException($ex2, ['app' => 'index']);
} catch (Throwable $e) {
// no way to log it properly - but to avoid a white page of death we try harder and ignore this one here
}
//show the user a detailed error page
OC_Template::printExceptionErrorPage($ex, 500);
}
} catch (\OC\User\LoginException $ex) {
$request = \OC::$server->getRequest();
/**
* Routes with the @CORS annotation and other API endpoints should
* not return a webpage, so we only print the error page when html is accepted,
* otherwise we reply with a JSON array like the SecurityMiddleware would do.
*/
if (stripos($request->getHeader('Accept'), 'html') === false) {
http_response_code(401);
header('Content-Type: application/json; charset=utf-8');
echo json_encode(['message' => $ex->getMessage()]);
exit();
}
OC_Template::printErrorPage($ex->getMessage(), $ex->getMessage(), 401);
} catch (Exception $ex) {
\OC::$server->getLogger()->logException($ex, ['app' => 'index']);
//show the user a detailed error page
OC_Template::printExceptionErrorPage($ex, 500);
} catch (Error $ex) {
try {
\OC::$server->getLogger()->logException($ex, ['app' => 'index']);
} catch (Error $e) {
http_response_code(500);
header('Content-Type: text/plain; charset=utf-8');
print("Internal Server Error\n\n");
print("The server encountered an internal error and was unable to complete your request.\n");
print("Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.\n");
print("More details can be found in the webserver log.\n");
throw $ex;
}
OC_Template::printExceptionErrorPage($ex, 500);
}
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Update PHP to 8.0
- Probably in some point I’ve flushed php
The output of your Nextcloud log in Admin > Logging:
Can't access NC to post this log
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'passwordsalt' => 'REDACTED',
'secret' => 'REDACTED',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'REDACTED',
),
'datadirectory' => '/var/www/nextcloud-data',
'dbtype' => 'mysql',
'version' => '23.0.8.1',
'overwrite.cli.url' => 'http://localhost',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'REDACTED',
'installed' => true,
'default_phone_region' => 'PT',
'memcache.local' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/var/run/redis/redis.sock',
'port' => 0,
'timeout' => 0.0,
),
'filelocking.enabled' => true,
'memcache.locking' => '\\OC\\Memcache\\Redis',
'instanceid' => 'REDACTED',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'updater.release.channel' => 'stable',
'mail_from_address' => 'REDACTED',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'REDACTED',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtpport' => '587',
'mail_smtpname' => 'REDACTED',
'mail_smtppassword' => 'REDACTED',
'mail_smtpsecure' => 'ssl',
'mail_smtphost' => 'REDACTED',
);
Failed to connect to the database issue due to missing PHP modules - fixed with next reply
The output of your Apache log in /var/log/apache2/error.log:
[Sat Sep 03 14:27:58.695423 2022] [mpm_worker:notice] [pid 6940:tid 140136890475648] AH00295: caught SIGTERM, shutting down
[Sat Sep 03 14:27:58.723751 2022] [ssl:warn] [pid 7008:tid 140538516767872] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Sat Sep 03 14:27:58.723992 2022] [ssl:warn] [pid 7008:tid 140538516767872] AH01909: localhost:12322:0 server certificate does NOT include an ID which matches the server name
[Sat Sep 03 14:27:58.727970 2022] [ssl:warn] [pid 7009:tid 140538516767872] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Sat Sep 03 14:27:58.728222 2022] [ssl:warn] [pid 7009:tid 140538516767872] AH01909: localhost:12322:0 server certificate does NOT include an ID which matches the server name
[Sat Sep 03 14:27:58.728828 2022] [mpm_worker:notice] [pid 7009:tid 140538516767872] AH00292: Apache/2.4.38 (Debian) OpenSSL/1.1.1n configured -- resuming normal operations
[Sat Sep 03 14:27:58.728846 2022] [core:notice] [pid 7009:tid 140538516767872] AH00094: Command line: '/usr/sbin/apache2'
[Sat Sep 03 14:30:05.831401 2022] [mpm_worker:notice] [pid 7009:tid 140538516767872] AH00295: caught SIGTERM, shutting down
[Sat Sep 03 14:30:11.270982 2022] [ssl:warn] [pid 292:tid 140107811546240] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Sat Sep 03 14:30:11.271224 2022] [ssl:warn] [pid 292:tid 140107811546240] AH01909: localhost:12322:0 server certificate does NOT include an ID which matches the server name
GNU nano 3.2 nextcloud.log
{"reqId":"REDACTED","level":3,"time":"2021-04-15T23:37:02+00:00","remoteAddr":"","user":"admin","app":"no app in context","method":"","url":"--","message":{"Exception":"OCP\\AppFramework\\QueryException","Message":"Could not resolve trashManager! Class trashManager does not exist","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":126,"function":"resolve","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["trashManager"]},{"file":"/var/www/nextcloud/lib/private/ServerContainer.php","line":162,"function":"query","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["trashManager",true]},{"file":"/var/www/nextcloud/lib/private/AppFramework/DependencyInjection/DIContainer.php","line":434,"function":"query","class":"OC\\ServerContainer","type":"->","args":["trashManager",true]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":56,"function":"query","class":"OC\\AppFramework\\DependencyInjection\\DIContainer","type":"->","args":["trashManager"]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/FunctionInjector.php","line":58,"function":"get","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["trashManager"]},{"function":"OC\\AppFramework\\Bootstrap\\{closure}","class":"OC\\AppFramework\\Bootstrap\\FunctionInjector","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/FunctionInjector.php","line":68,"function":"array_map","args":[{"__class__":"Closure"},[{"name":"serverContainer","__class__":"ReflectionParameter"},{"name":"logger","__class__":"ReflectionParameter"},{"name":"appManager","__class__":"ReflectionParameter"},"*** sensitive parameter replaced ***"]]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/BootContext.php","line":52,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\FunctionInjector","type":"->","args":[[{"__class__":"OCA\\Files_Trashbin\\AppInfo\\Application"},"registerTrashBackends"]]},{"file":"/var/www/nextcloud/apps/files_trashbin/lib/AppInfo/Application.php","line":57,"function":"injectFn","class":"OC\\AppFramework\\Bootstrap\\BootContext","type":"->","args":[[{"__class__":"OCA\\Files_Trashbin\\AppInfo\\Application"},"registerTrashBackends"]]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":176,"function":"boot","class":"OCA\\Files_Trashbin\\AppInfo\\Application","type":"->","args":[{"__class__":"OC\\AppFramework\\Bootstrap\\BootContext"}]},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":197,"function":"bootApp","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->","args":["files_trashbin"]},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":137,"function":"loadApp","class":"OC_App","type":"::","args":["files_trashbin"]},{"file":"/var/www/nextcloud/apps/dav/lib/AppInfo/Application.php","line":124,"function":"loadApps","class":"OC_App","type":"::","args":[["dav"]]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Bootstrap/Coordinator.php","line":176,"function":"boot","class":"OCA\\DAV\\AppInfo\\Application","type":"->","args":[{"__class__":"OC\\AppFramework\\Bootstrap\\BootContext"}]},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":197,"function":"bootApp","class":"OC\\AppFramework\\Bootstrap\\Coordinator","type":"->","args":["dav"]},{"file":"/var/www/nextcloud/lib/private/legacy/OC_App.php","line":137,"function":"loadApp","class":"OC_App","type":"::","args":["dav"]},{"file":"/var/www/nextcloud/lib/private/legacy/OC_Util.php","line":203,"function":"loadApps","class":"OC_App","type":"::","args":[["filesystem"]]},{"file":"/var/www/nextcloud/lib/private/User/Session.php","line":554,"function":"setupFS","class":"OC_Util","type":"::","args":["*** sensitive parameter replaced ***"]},{"file":"/var/www/nextcloud/lib/private/User/Session.php","line":415,"function":"prepareUserLogin","class":"OC\\User\\Session","type":"->","args":[true,"*** sensitive parameter replaced ***"]},{"file":"/var/www/nextcloud/lib/private/User/Session.php","line":624,"function":"completeLogin","class":"OC\\User\\Session","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/User/Session.php","line":367,"function":"loginWithPassword","class":"OC\\User\\Session","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Setup.php","line":440,"function":"login","class":"OC\\User\\Session","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/core/Command/Maintenance/Install.php","line":108,"function":"install","class":"OC\\Setup","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/symfony/console/Command/Command.php","line":255,"function":"execute","class":"OC\\Core\\Command\\Maintenance\\Install","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/nextcloud/3rdparty/symfony/console/Application.php","line":1009,"function":"run","class":"Symfony\\Component\\Console\\Command\\Command","type":"->","args":[{"__class__":"Symfony\\Component\\Console\\Input\\ArgvInput"},{"__class__":"Symfony\\Component\\Console\\Output\\ConsoleOutput"}]},{"file":"/var/www/nextcloud/3rdparty/symfony/console/Application.php","line":273,"function":"doRunCommand","class":"Symfony\"nextcloud.log" 2L, 14241C
After checking the message this support topic I saw that I should run
sudo -u www-data php occ maintenance:mode --on
But I get the following error:
An unhandled exception has been thrown:
Doctrine\DBAL\Exception: Failed to connect to the database: An exception occurred in the driver: could not find driver in /var/www/nextcloud/lib/private/DB/Connection.php:87
Stack trace:
#0 /var/www/nextcloud/3rdparty/doctrine/dbal/src/Connection.php(1519): OC\DB\Connection->connect()
#1 /var/www/nextcloud/3rdparty/doctrine/dbal/src/Connection.php(1041): Doctrine\DBAL\Connection->getWrappedConnection()
#2 /var/www/nextcloud/lib/private/DB/Connection.php(237): Doctrine\DBAL\Connection->executeQuery()
#3 /var/www/nextcloud/3rdparty/doctrine/dbal/src/Query/QueryBuilder.php(345): OC\DB\Connection->executeQuery()
#4 /var/www/nextcloud/lib/private/DB/QueryBuilder/QueryBuilder.php(287): Doctrine\DBAL\Query\QueryBuilder->execute()
#5 /var/www/nextcloud/lib/private/AppConfig.php(361): OC\DB\QueryBuilder\QueryBuilder->execute()
#6 /var/www/nextcloud/lib/private/AppConfig.php(126): OC\AppConfig->loadConfigValues()
#7 /var/www/nextcloud/lib/private/AppConfig.php(317): OC\AppConfig->getApps()
#8 /var/www/nextcloud/lib/private/legacy/OC_App.php(982): OC\AppConfig->getValues()
#9 /var/www/nextcloud/lib/private/Server.php(692): OC_App::getAppVersions()
#10 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(160): OC\Server->OC\{closure}()
#11 /var/www/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php(118): OC\AppFramework\Utility\SimpleContainer->OC\AppFramework\Utility\{closure}()
#12 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(127): Pimple\Container->offsetGet()
#13 /var/www/nextcloud/lib/private/ServerContainer.php(136): OC\AppFramework\Utility\SimpleContainer->query()
#14 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(56): OC\ServerContainer->query()
#15 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(182): OC\AppFramework\Utility\SimpleContainer->get()
#16 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(160): OC\AppFramework\Utility\SimpleContainer->OC\AppFramework\Utility\{closure}()
#17 /var/www/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php(114): OC\AppFramework\Utility\SimpleContainer->OC\AppFramework\Utility\{closure}()
#18 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(127): Pimple\Container->offsetGet()
#19 /var/www/nextcloud/lib/private/ServerContainer.php(136): OC\AppFramework\Utility\SimpleContainer->query()
#20 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(56): OC\ServerContainer->query()
#21 /var/www/nextcloud/lib/private/Server.php(1079): OC\AppFramework\Utility\SimpleContainer->get()
#22 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(160): OC\Server->OC\{closure}()
#23 /var/www/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php(118): OC\AppFramework\Utility\SimpleContainer->OC\AppFramework\Utility\{closure}()
#24 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(127): Pimple\Container->offsetGet()
#25 /var/www/nextcloud/lib/private/ServerContainer.php(136): OC\AppFramework\Utility\SimpleContainer->query()
#26 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(56): OC\ServerContainer->query()
#27 /var/www/nextcloud/lib/private/Server.php(2040): OC\AppFramework\Utility\SimpleContainer->get()
#28 /var/www/nextcloud/lib/private/Files/View.php(118): OC\Server->getLockingProvider()
#29 /var/www/nextcloud/lib/private/Server.php(439): OC\Files\View->__construct()
#30 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(160): OC\Server->OC\{closure}()
#31 /var/www/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php(118): OC\AppFramework\Utility\SimpleContainer->OC\AppFramework\Utility\{closure}()
#32 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(127): Pimple\Container->offsetGet()
#33 /var/www/nextcloud/lib/private/ServerContainer.php(136): OC\AppFramework\Utility\SimpleContainer->query()
#34 /var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php(56): OC\ServerContainer->query()
#35 /var/www/nextcloud/lib/private/Server.php(1403): OC\AppFramework\Utility\SimpleContainer->get()
#36 /var/www/nextcloud/lib/base.php(594): OC\Server->boot()
#37 /var/www/nextcloud/lib/base.php(1089): OC::init()
#38 /var/www/nextcloud/console.php(48): require_once('...')
#39 /var/www/nextcloud/occ(11): require_once('...')
Edit: Puting this part as “details” to focus on what’s not solved.
Probably this is an issue with php.ini, but I’ve no clue how to solve it.
I really appreciate the help cus I’m tearing my hair out.
Thank you.
