Activation failed

Hi there,

I can see the activation page, but the activation itself doesn’t work.
Thanks for your help!

Here is my log:

NextCloudPi diagnostics

cat: /usr/local/etc/ncp-version: No such file or directory
NextCloudPi version
distribution         Raspbian GNU/Linux 10 \n \l
automount            no
USB devices          sda sr0
datadir               (doesn't exist)
rootfs usage         3.5G/29G
swapfile             /var/swap
dbdir                /var/lib/mysql
Nextcloud check      ok
Nextcloud version    18.0.1.3
HTTPD service        up
PHP service          up
MariaDB service      up
Redis service        up
Postfix service      up
internet check       ok
port check 80        closed
port check 443       closed
IP                   ***REMOVED SENSITIVE VALUE***
gateway              ***REMOVED SENSITIVE VALUE***
interface            wlan0
certificates         ***REMOVED SENSITIVE VALUE***
NAT loopback         no
uptime               1min

Nextcloud configuration

Nextcloud is not installed - only a limited number of commands are available


  There are no commands defined in the "config" namespace.



HTTPd logs

[Sun Mar 15 21:49:35.224357 2020] [authz_host:error] [pid 957:tid 2755343392] [client 192.168.1.143:61241] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Sun Mar 15 21:49:47.119940 2020] [authz_host:error] [pid 958:tid 2830918688] [client 192.168.1.143:61255] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Sun Mar 15 21:49:59.135756 2020] [authz_host:error] [pid 957:tid 2755343392] [client 192.168.1.143:61269] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Sun Mar 15 21:50:11.142266 2020] [authz_host:error] [pid 958:tid 2830918688] [client 192.168.1.143:61283] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Sun Mar 15 21:50:23.167010 2020] [authz_host:error] [pid 958:tid 2830918688] [client 192.168.1.143:61297] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Sun Mar 15 21:50:35.142278 2020] [authz_host:error] [pid 957:tid 2755343392] [client 192.168.1.143:61312] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Sun Mar 15 21:50:47.112039 2020] [authz_host:error] [pid 958:tid 2830918688] [client 192.168.1.143:61326] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Sun Mar 15 21:50:59.143844 2020] [authz_host:error] [pid 957:tid 2755343392] [client 192.168.1.143:61341] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Sun Mar 15 21:51:10.139112 2020] [authz_host:error] [pid 957:tid 2755343392] [client 192.168.1.143:61354] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Sun Mar 15 21:51:20.880509 2020] [authz_host:error] [pid 958:tid 2830918688] [client 192.168.1.143:61367] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Sun Mar 15 21:51:31.979667 2020] [authz_host:error] [pid 957:tid 2755343392] [client 192.168.1.143:61381] AH01753: access check of 'localhost' to /ncp-launcher.php failed, reason: unable to get the remote host name
[Sun Mar 15 21:51:37.244039 2020] [mpm_event:notice] [pid 956:tid 3066151440] AH00491: caught SIGTERM, shutting down
[Sun Mar 15 21:51:57.106374 2020] [ssl:warn] [pid 779:tid 3066348048] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Sun Mar 15 21:51:57.109248 2020] [ssl:error] [pid 779:tid 3066348048] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=IoTeam2 / issuer: CN=IoTeam2 / serial: 703707F784D229283452486C95071F5D85CA3608 / notbefore: Mar 15 19:56:19 2020 GMT / notafter: Mar 13 19:56:19 2030 GMT]
[Sun Mar 15 21:51:57.109283 2020] [ssl:error] [pid 779:tid 3066348048] AH02604: Unable to configure certificate localhost:443:0 for stapling
[Sun Mar 15 21:51:57.147007 2020] [ssl:warn] [pid 953:tid 3066348048] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Sun Mar 15 21:51:57.147351 2020] [ssl:error] [pid 953:tid 3066348048] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=IoTeam2 / issuer: CN=IoTeam2 / serial: 703707F784D229283452486C95071F5D85CA3608 / notbefore: Mar 15 19:56:19 2020 GMT / notafter: Mar 13 19:56:19 2030 GMT]
[Sun Mar 15 21:51:57.147385 2020] [ssl:error] [pid 953:tid 3066348048] AH02604: Unable to configure certificate localhost:443:0 for stapling
[Sun Mar 15 21:51:57.152388 2020] [mpm_event:notice] [pid 953:tid 3066348048] AH00489: Apache/2.4.38 (Raspbian) OpenSSL/1.1.1d configured -- resuming normal operations
[Sun Mar 15 21:51:57.152486 2020] [core:notice] [pid 953:tid 3066348048] AH00094: Command line: '/usr/sbin/apache2'

Database logs

2020-03-15 21:51:57 0 [Note] InnoDB: Compressed tables use zlib 1.2.11
2020-03-15 21:51:57 0 [Note] InnoDB: Number of pools: 1
2020-03-15 21:51:57 0 [Note] InnoDB: Using generic crc32 instructions
2020-03-15 21:51:57 0 [Note] InnoDB: Initializing buffer pool, total size = 1.5G, instances = 1, chunk size = 128M
2020-03-15 21:51:58 0 [Note] InnoDB: Completed initialization of buffer pool
2020-03-15 21:51:58 0 [Note] InnoDB: If the mysqld execution user is authorized, page cleaner thread priority can be changed. See the man page of setpriority().
2020-03-15 21:51:58 0 [Note] InnoDB: 128 out of 128 rollback segments are active.
2020-03-15 21:51:58 0 [Note] InnoDB: Creating shared tablespace for temporary tables
2020-03-15 21:51:58 0 [Note] InnoDB: Setting file './ibtmp1' size to 12 MB. Physically writing the file full; Please wait ...
2020-03-15 21:51:58 0 [Note] InnoDB: File './ibtmp1' size is now 12 MB.
2020-03-15 21:51:58 0 [Note] InnoDB: Waiting for purge to start
2020-03-15 21:51:58 0 [Note] InnoDB: 10.3.22 started; log sequence number 4408015; transaction id 3190
2020-03-15 21:51:58 0 [Note] InnoDB: Loading buffer pool(s) from /var/lib/mysql/ib_buffer_pool
2020-03-15 21:51:58 0 [Note] Plugin 'FEEDBACK' is disabled.
2020-03-15 21:51:58 0 [Note] InnoDB: Buffer pool(s) load completed at 200315 21:51:58
2020-03-15 21:51:58 0 [Note] Server socket created on IP: '127.0.0.1'.
2020-03-15 21:51:58 0 [Note] Reading of all Master_info entries succeeded
2020-03-15 21:51:58 0 [Note] Added new Master_info '' to hash table
2020-03-15 21:51:58 0 [Note] /usr/sbin/mysqld: ready for connections.
Version: '10.3.22-MariaDB-0+deb10u1'  socket: '/run/mysqld/mysqld.sock'  port: 3306  Raspbian 10

Nextcloud logs

tail: cannot open '/nextcloud.log' for reading: No such file or directory

What part/app of Nextcloud are you trying to activate?
I don’t know any that require it to function…

If you bought commercial support, you are at the wrong place…

Please look at the picture. After installation of NextCloudPi and typing http:// I get the following page. When I try to klick on Activate It tells me this: “NextCloudPi not yet initialized, trying again in a few seconds …” -> nothing happens!

Also if you look at my Nextcloud Configuration it shows: “Nextcloud is not installed - only a limited number of commands are available”

I didn’t install the commercial version.

Turn on automount
Or (learn to) manually mount drives in Linux using /etc/fstab

There is no commercial version of Nextcloud or NextCloudPi, afaik. The sofware is OpenSouce and free for anyone to use, no limitations.
This forum is also free.
There is commercial support here