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Sorry to hear you’re facing problems. 
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Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can.
The Basics
-
Nextcloud Server version (e.g., 29.x.x):
30.0.0.5
-
Operating system and version (e.g., Ubuntu 24.04):
Ubuntu Server 24-04
-
Web server and version (e.g, Apache 2.4.25):
What ever 30.0.0.5 uses
-
Reverse proxy and version _(e.g. nginx 1.27.2)
Nginx Proxy Manager
-
PHP version (e.g, 8.3):
What ever 30.0.0.5 comes with
-
Is this the first time you’ve seen this error? (Yes / No):
YES
-
When did this problem seem to first start?
After configuering the AI Assistant (https://docs.nextcloud.com/server/latest/admin_manual/ai/app_assistant.html)
-
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
docker
-
Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
[…]
Steps to replicate it (hint: details matter!):
Activate the AI configuration from this side: Nextcloud Assistant — Nextcloud latest Administration Manual latest documentation
After that I get the Internal Error saying it cannot open the Photos folder.
Log entries
I added that last 20 rows of the Nextcloud log here:
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Uncaught ReferenceError: t is not defined
<anonymous> vue-dashboard.js:1
<anonymous> recommendations-dashboard.js:1
<anonymous> recommendations-dashboard.js:1
vue-dashboard.js:1:18645
Uncaught ReferenceError: OCA is not defined
<anonymous> https://cloud.domain.net/apps/tasks/js/tasks-dashboard.mjs?v=486674a2-0:2
tasks-dashboard.mjs:2:9781
Uncaught ReferenceError: OCA is not defined
<anonymous> dashboard.js:29
dashboard.js:29:1
<anonym> dashboard.js:29
[FATAL] photos: Unexpected Error "Invalid response: 405 "
Object { app: "photos", level: 2, error: Error }
ConsoleLogger.js:78:18
value ConsoleLogger.js:78
value ConsoleLogger.js:105
El userConfig.js:33
Uncaught (in promise) Error: Couldn't fetch photos upload folder
El userConfig.js:38
Nextcloud
The output of occ config:list system
or similar is best, but, if not possible, the contents of your config.php
file from /path/to/nextcloud
is fine (make sure to remove any identifiable information!):
occ config:list system
{
"system": {
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"cloud.domain.net"
],
"logtimezone": "Europe\/Stockholm",
"default_phone_region": "SE",
"dbtype": "mysql",
"version": "30.0.5.1",
"overwrite.cli.url": "http:\/\/cloud.domain.net",
"overwriteprotocol": "https",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"filelocking.enabled": true,
"memcache.locking": "\\OC\\Memcache\\APCu",
"upgrade.disable-web": true,
"maintenance": false,
"maintenance_window_start": 2,
"forbidden_filename_basenames": [
"con",
"prn",
"aux",
"nul",
"com0",
"com1",
"com2",
"com3",
"com4",
"com5",
"com6",
"com7",
"com8",
"com9",
"com\u00b9",
"com\u00b2",
"com\u00b3",
"lpt0",
"lpt1",
"lpt2",
"lpt3",
"lpt4",
"lpt5",
"lpt6",
"lpt7",
"lpt8",
"lpt9",
"lpt\u00b9",
"lpt\u00b2",
"lpt\u00b3"
],
"forbidden_filename_characters": [
"<",
">",
":",
"\"",
"|",
"?",
"*",
"\\",
"\/"
],
"forbidden_filename_extensions": [
" ",
".",
".filepart",
".part"
],
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_smtpport": "8465 ",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_smtpsecure": "ssl"
}
}
Apps
The output of occ app:list
(if possible).
occ app:list
Enabled:
- activity: 3.0.0
- app_api: 4.0.5
- assistant: 2.3.0
- bruteforcesettings: 3.0.0
- calendar: 5.0.9
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contacts: 6.1.3
- contactsinteraction: 1.11.0
- cookbook: 0.11.2
- dashboard: 7.10.0
- dav: 1.31.1
- deck: 1.14.3
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadactivity: 1.17.0
- files_downloadlimit: 3.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- forms: 4.3.5
- groupfolders: 18.0.9
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- mail: 4.1.2
- nextcloud_announcements: 2.0.0
- notes: 4.11.0
- notifications: 3.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recognize: 8.2.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- richdocuments: 8.5.3
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- spreed: 20.1.3
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- tables: 0.8.3
- tasks: 0.16.1
- text: 4.1.0
- text2image_stablediffusion: 2.0.0
- theming: 2.5.0
- twofactor_backupcodes: 1.19.0
- updatenotification: 1.20.0
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- whiteboard: 1.0.5
- workflowengine: 2.12.0