503 Service Unavailable Error at hosteurope at update to 27.1.3 with cpanel Hosting

Hello,

I get an error 503 Service Unavailable within the update via webupdater to Version 27.1.3 at the german hoster hosteurope.de
I cant see apache etc Logfiles at that cpanel product. I made a ticket and hosteurope said, its a problem within nextcloud.

The direct error is:

  • Extracting

Parsing response failed.
Show detailed response

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>503 Service Unavailable</title>
</head><body>
<h1>Service Unavailable</h1>
<p>The server is temporarily unable to service your
request due to maintenance downtime or capacity
problems. Please try again later.</p>
<p>Additionally, a 503 Service Unavailable
error was encountered while trying to use an ErrorDocument to handle the request.</p>
</body></html>

In the past, the updates are all working…

Server configuration detail:

Operating system: Linux 2.6.32-954.3.5.lve1.4.92.el6.x86_64 #1 SMP Tue Jul 4 15:05:25 UTC 2023 x86_64

Webserver: Apache (litespeed)

Database: sqlite3 3.39.4

PHP version: 8.1.24

Modules loaded: Core, date, libxml, openssl, pcre, sqlite3, zlib, bz2, calendar, ctype, curl, hash, filter, ftp, gettext, json, iconv, SPL, pcntl, readline, Reflection, session, standard, mbstring, shmop, SimpleXML, tokenizer, xml, litespeed, bcmath, dom, fileinfo, gd, gmagick, gmp, imap, inotify, intl, exif, mcrypt, mysqlnd, mysqli, PDO, pdo_mysql, OAuth, pdo_sqlite, Phar, posix, soap, sysvsem, xmlreader, xmlwriter, zip, Zend OPcache

Nextcloud version: 27.1.0 - 27.1.0.7

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

Signing status

[]

List of activated apps

Enabled:

  • activity: 2.19.0
  • admin_audit: 1.17.0
  • bruteforcesettings: 2.7.0
  • calendar: 4.5.3
  • calendar_resource_management: 0.5.0
  • circles: 27.0.1
  • cloud_federation_api: 1.10.0
  • comments: 1.17.0
  • contacts: 5.4.2
  • contactsinteraction: 1.8.0
  • dashboard: 7.7.0
  • dav: 1.27.0
  • event_update_notification: 2.2.0
  • federatedfilesharing: 1.17.0
  • federation: 1.17.0
  • files: 1.22.0
  • files_pdfviewer: 2.8.0
  • files_reminders: 1.0.0
  • files_rightclick: 1.6.0
  • files_sharing: 1.19.0
  • files_trashbin: 1.17.0
  • logreader: 2.12.0
  • lookup_server_connector: 1.15.0
  • nextcloud_announcements: 1.16.0
  • notifications: 2.15.0
  • oauth2: 1.15.1
  • password_policy: 1.17.0
  • privacy: 1.11.0
  • provisioning_api: 1.17.0
  • recommendations: 1.6.0
  • related_resources: 1.2.0
  • serverinfo: 1.17.0
  • settings: 1.9.0
  • sharebymail: 1.17.0
  • snappymail: 2.29.1
  • support: 1.10.0
  • survey_client: 1.15.0
  • systemtags: 1.17.0
  • tasks: 0.15.0
  • text: 3.8.0
  • theming: 2.2.0
  • twofactor_backupcodes: 1.16.0
  • updatenotification: 1.17.0
  • user_status: 1.7.0
  • viewer: 2.1.0
  • workflowengine: 2.9.0
    Disabled:
  • encryption
  • files_external
  • files_versions: 1.20.0
  • firstrunwizard: 2.15.0
  • photos: 2.2.0
  • suspicious_login: 5.0.0
  • twofactor_totp: 9.0.0
  • user_ldap
  • weather_status: 1.7.0
Configuration (config/config.php)

{
“instanceid”: “REMOVED SENSITIVE VALUE”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
xxxx.com
],
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “sqlite3”,
“version”: “27.1.0.7”,
“overwrite.cli.url”: “https://xxxx”,
“installed”: true,
“mail_smtpmode”: “smtp”,
“mail_smtpsecure”: “ssl”,
“mail_sendmailmode”: “smtp”,
“mail_from_address”: “REMOVED SENSITIVE VALUE”,
“mail_domain”: “REMOVED SENSITIVE VALUE”,
“mail_smtpauth”: 1,
“mail_smtphost”: “REMOVED SENSITIVE VALUE”,
“mail_smtpport”: “465”,
“mail_smtpname”: “REMOVED SENSITIVE VALUE”,
“mail_smtppassword”: “REMOVED SENSITIVE VALUE”,
“maintenance”: false,
“theme”: “”,
“loglevel”: 2,
“updater.secret”: “REMOVED SENSITIVE VALUE
}

Cron Configuration: Array
(
[backgroundjobs_mode] => cron
[lastcron] => 1699783202
)

External storages: files_external is disabled

Encryption: no

User-backends:

OC\User\Database

Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0

Any Idea?
I have 512 MB Ram on the Server.

thank you
Michael

Are you able to open a console window and execute the occ command? If yes, you could try to check the status with it etc. Additionally you should check the nextcloud.log file for any error messages.

27.1.4 also give the same error.

I guess the hosteurope / godaddy cpanel hosting is incompatible to nextcloud. Maybe godaddy can support the lame german hosteurope provider with some knowhow?

I will try to make the next ticket open bei the Host Europe GmbH in Geremany.

Hosteurope uses cpanel Version 102.0.32 which is 7 month outdated :rofl:

They operating with a unsecure cpanel Version for their customer:

102.0.33


2023-05-22
  • [security] Fixed case APPSEC-52: HTTP request smuggling vulnerability in cpsrvd.
  • [security] Fixed case SEC-672: Authenticated RCE for webmail virtual accounts.
  • [security] Fixed case SEC-673: XSS vulnerability on ‘Repair a MySQL Database’ page in WHM.

The actual cpanel Version is 102.0.36 from October 18, 2023

I think hosteurope was the wrong choice.

Meanwhile hosteurope updated cpanel to 110.0.15 and oh wonder, the update now installed without a problem.

But I think cpanel is not the best option in that way, if that updates of cpanel are longer outdated. I think a pure hoster with updated apache, php, etc. will be the better option.

new Update - new errors at nextcloud :face_vomiting:

With update with ssh I get the error:

Create backup …Killed

The Update ist also not working with ssh. Is there a debug Update option?

How can I get this solved?

With …/updater/updater.phar –no-backup its now working :grinning: