Nextcloud version (eg, 10.0.2): 10.0.3
Operating system and version (eg, Ubuntu 16.04): Debian 8
Apache or nginx version (eg, Apache 2.4.25): nginx 1.12.1
PHP version (eg, 5.6): 5.6.30
Is this the first time you’ve seen this error?: yes
Can you reliably replicate it? (If so, please outline steps):
- create a new user
- add him to a few groups which has folders shared
- use the desktop sync client to synchronise all files
- kaputt!
The issue you are facing:
A newly created user can not synchronise files which has been shared to a group which this user belongs too. User is on Windows using the nextcloud desktop sync client and on the server we have the default encryption module enabled since the beginning of the installation.
The output of your Nextcloud log in Admin > Logging:
{"reqId":"lkYQLh\/\/elYlsCcyWlqR","remoteAddr":"XXX.XXX.XXX.XXX","app":"webdav","message":"Exception: {\"Message\":\"HTTP\\\/1.1 503 Encryption not ready: multikeydecrypt with share key failed:error:0407109F:rsa routines:RSA_padding_check_PKCS1_type_2:pkcs decoding error\",\"Exception\":\"Sabre\\\\DAV\\\\Exception\\\\ServiceUnavailable\",\"Code\":0,\"Trace\":\"#0 \\\/var\\\/www\\\/domain\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/CorePlugin.php(83): OCA\\\\DAV\\\\Connector\\\\Sabre\\\\File->get()\\n#1 [internal function]: Sabre\\\\DAV\\\\CorePlugin->httpGet(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#2 \\\/var\\\/www\\\/domain\\\/3rdparty\\\/sabre\\\/event\\\/lib\\\/EventEmitterTrait.php(105): call_user_func_array(Array, Array)\\n#3 \\\/var\\\/www\\\/demo\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(459): Sabre\\\\Event\\\\EventEmitter->emit('method:GET', Array)\\n#4 \\\/var\\\/www\\\/demo\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(248): Sabre\\\\DAV\\\\Server->invokeMethod(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#5 \\\/var\\\/www\\\/demo\\\/apps\\\/dav\\\/appinfo\\\/v1\\\/webdav.php(60): Sabre\\\\DAV\\\\Server->exec()\\n#6 \\\/var\\\/www\\\/demo\\\/remote.php(165): require_once('\\\/var\\\/www\\\/domain...')\\n#7 {main}\",\"File\":\"\\\/var\\\/www\\\/domain\\\/apps\\\/dav\\\/lib\\\/Connector\\\/Sabre\\\/File.php\",\"Line\":312,\"User\":\"myuser\"}","level":4,"time":"2017-08-31T10:22:03+02:00","method":"GET","url":"\/remote.php\/webdav\/Exchange\/My_great_logo.png","user":"myuser","version":"9.1.3.2"}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '<REMOVED>',
'passwordsalt' => '<REMOVED>',
'secret' => '<REMOVED>',
'trusted_domains' =>
array (
0 => '<REMOVED>',
),
'datadirectory' => '/mnt/<REMOVED>/data',
'overwrite.cli.url' => 'https://<REMOVED>',
'dbtype' => 'mysql',
'version' => '9.1.3.2',
'dbname' => '<REMOVED>',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => '<REMOVED>',
'dbpassword' => '<REMOVED>',
'logtimezone' => 'Europe/Berlin',
'installed' => true,
'mail_smtpmode' => 'smtp',
'mail_smtpauth' => 1,
'mail_smtpname' => '<REMOVED>',
'mail_smtppassword' => '<REMOVED>',
'mail_smtpauthtype' => 'PLAIN',
'mail_smtpsecure' => 'ssl',
'activity_expire_days' => 180,
'trashbin_retention_obligation' => 'auto,90',
'memcache.local' => '\\OC\\Memcache\\APCu',
'loglevel' => 0,
);
The output of your Apache/nginx/system log in /var/log/____:
XXX.XXX.XXX.XXX - myuser [31/Aug/2017:10:22:03 +0200] "GET /remote.php/webdav/Exchange/My_great_logo.png HTTP/1.1" 499 0 "-" "Mozilla/5.0 (Windows) mirall/2.2.4 (build 2) (Nextcloud)"