Nextcloud version: 20.0.4
Operating system and version: TrueNASCore-12.0-RELEASE
nginx version: 1.18.0
PHP version: 7.4.13
Windows Desktop Client: 3.1.1
The issue you are facing:
The Windows Desktop Client can not connect to the Nextcloud server. It has worked up until about 2 days ago. It gives an error message. A similar message is displayed when trying to access nextcloud settings over my webbrowser.
Error in Windows Client: Server replied “500 Internal Server Error” to “GET myservername/status.php”
Error in webbrowser: HTTP Error 500
Normal use of files and sharing is working over webbrowser or android app. It might have to do with an update, allthough I am not sure about that. I recently updated the Desktop Client and also Nextcloud to the newest versions.
Is this the first time you’ve seen this error? : Y
The output of your Nextcloud log in /var/log/nextcloud
:
{"reqId":"UYhrJvoHXmM7AuGvtMiW","level":3,"time":"2020-12-29T12:29:12+00:00","remoteAddr":"myipadress","user":"username","app":"PHP","method":"GET","url":"/settings/user","message":"Class OCA\\Support\\Subscription\\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\\Support\\Subscription\\ISubscription::isHardUserLimitReached) at /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php#30","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 OPR/72.0.3815.459","version":"20.0.4.0"}
The output of your nginx log in /var/log/nginx
:
2020/12/29 11:41:14 [error] 8446#102528: *10 FastCGI sent in stderr: "PHP message: PHP Fatal error: Class OCA\Support\Subscription\SubscriptionAdapter contains 1 abstract method and must therefore be declared abstract or implement the remaining methods (OCP\Support\Subscription\ISubscription::isHardUserLimitReached) in /usr/local/www/nextcloud/apps/support/lib/Subscription/SubscriptionAdapter.php on line 30" while reading response header from upstream, client: "IPAdressOfClient", server: , request: "GET /status.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/nextcloud-php-fpm.sock:", host: "hostname.of.my.server"