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Sorry to hear youâre facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 24.0.5.1`
Operating system and version (eg, Ubuntu 20.04): Debian GNU/Linux 11. 5.10.103-v8+ (aarch64)
NextCloudPi_10-08-21
PHP version (eg, 7.4): 8.1.10
The issue you are facing:
The NC profiles of both my children as well as mine are working fine, for any reason my wifesâ not. I have no idea why. It turned unavailable quite suddenly. Canât log-in to her account anymore. Also the iPhone and MacOS synch donât work anymore.
side note:
If I scan for external files, I mostly get this error:
Starting scan for user 1 out of 5 (B***)
/usr/local/bin/ncc: line 3: 2121 Segmentation fault ${SUDO} php /var/www/nextcloud/occ â$@â
I canât access the user settings in admin dashboard.
âEs ist ein Fehler bei der Anfrage aufgetreten. Es kann nicht fortgefahren werden.â
I access my nextcloud only via VPN - not HTTP/HTTPS port mapped to the world. However, I did give them out and rebooted the RPi, but the problem persists.
Is this the first time youâve seen this error? (Y/N): Yes
Steps to replicate it:
I canât replicate the issue. Rebooting the RPi does not help
The output of your Nextcloud log in Admin > Logging:
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'passwordsalt' => '',
'secret' => '',
'trusted_domains' =>
array (
0 => 'localhost',
22 => 'nextcloudpi',
1 => '',
3 => '.duckdns.org',
20 => '.duckdns.org',
14 => 'nextcloudpi',
'' => '.duckdns.org',
12 => '.duckdns.org',
11 => '.duckdns.org',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '24.0.5.1',
'overwrite.cli.url' => 'https://.duckdns.org/',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'ncadmin',
'dbpassword' => '=',
'installed' => true,
'instanceid' => '',
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/var/run/redis/redis.sock',
'port' => 0,
'timeout' => 0.0,
'password' => '=',
),
'tempdirectory' => '/var/www/nextcloud/data/tmp',
'mail_smtpmode' => 'smtp',
'mail_smtpauthtype' => 'LOGIN',
'mail_from_address' => '',
'mail_domain' => '.de',
'preview_max_x' => '2048',
'preview_max_y' => '2048',
'jpeg_quality' => '60',
'overwriteprotocol' => 'https',
'trusted_proxies' =>
array (
11 => '127.0.0.1',
12 => '::1',
13 => '',
14 => '',
),
'theme' => '',
'loglevel' => '2',
'maintenance' => false,
'mail_sendmailmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_smtpauth' => 1,
'mail_smtphost' => 'mail.gmx.net',
'mail_smtpport' => '465',
'mail_smtpname' => '',
'mail_smtppassword' => '',
'log_type' => 'file',
'logfile' => '/var/www/nextcloud/data/nextcloud.log',
'data-fingerprint' => '',
'default_phone_region' => 'DE',
);
The output of your Apache/nginx/system log in /var/log/____
:
[Thu Oct 06 00:00:08.325341 2022] [ssl:warn] [pid 534:tid 547980297280] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Thu Oct 06 00:00:08.325618 2022] [ssl:error] [pid 534:tid 547980297280] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: 18C088C8F787E3CFD6C7C76280DC1F392C6E3DC2 / notbefore: Oct 8 19:39:52 2021 GMT / notafter: Oct 6 19:39:52 2031 GMT]
[Thu Oct 06 00:00:08.325651 2022] [ssl:error] [pid 534:tid 547980297280] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Thu Oct 06 00:00:08.327861 2022] [mpm_event:notice] [pid 534:tid 547980297280] AH00489: Apache/2.4.54 (Debian) OpenSSL/1.1.1n configured -- resuming normal operations
[Thu Oct 06 00:00:08.327927 2022] [core:notice] [pid 534:tid 547980297280] AH00094: Command line: '/usr/sbin/apache2'
[Thu Oct 06 08:45:12.748545 2022] [proxy_fcgi:error] [pid 4666:tid 547785937280] [client 192.168.178.76:60218] AH01067: Failed to read FastCGI header
[Thu Oct 06 08:45:12.748677 2022] [proxy_fcgi:error] [pid 4666:tid 547785937280] (104)Connection reset by peer: [client 192.168.178.76:60218] AH01075: Error dispatching request to :4443:
[Thu Oct 06 08:45:12.807376 2022] [mpm_event:notice] [pid 534:tid 547980297280] AH00492: caught SIGWINCH, shutting down gracefully
[Thu Oct 06 08:45:17.186593 2022] [ssl:warn] [pid 460:tid 548353045568] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Thu Oct 06 08:45:17.187485 2022] [ssl:error] [pid 460:tid 548353045568] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: 18C088C8F787E3CFD6C7C76280DC1F392C6E3DC2 / notbefore: Oct 8 19:39:52 2021 GMT / notafter: Oct 6 19:39:52 2031 GMT]
[Thu Oct 06 08:45:17.187557 2022] [ssl:error] [pid 460:tid 548353045568] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Thu Oct 06 08:45:17.236728 2022] [ssl:warn] [pid 525:tid 548353045568] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Thu Oct 06 08:45:17.237027 2022] [ssl:error] [pid 525:tid 548353045568] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: 18C088C8F787E3CFD6C7C76280DC1F392C6E3DC2 / notbefore: Oct 8 19:39:52 2021 GMT / notafter: Oct 6 19:39:52 2031 GMT]
[Thu Oct 06 08:45:17.237066 2022] [ssl:error] [pid 525:tid 548353045568] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Thu Oct 06 08:45:17.248684 2022] [mpm_event:notice] [pid 525:tid 548353045568] AH00489: Apache/2.4.54 (Debian) OpenSSL/1.1.1n configured -- resuming normal operations
[Thu Oct 06 08:45:17.248833 2022] [core:notice] [pid 525:tid 548353045568] AH00094: Command line: '/usr/sbin/apache2'
[Thu Oct 06 08:48:40.475630 2022] [mpm_event:notice] [pid 525:tid 548353045568] AH00493: SIGUSR1 received. Doing graceful restart
[Thu Oct 06 08:48:40.496541 2022] [ssl:warn] [pid 525:tid 548353045568] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Thu Oct 06 08:48:40.496799 2022] [ssl:error] [pid 525:tid 548353045568] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: 18C088C8F787E3CFD6C7C76280DC1F392C6E3DC2 / notbefore: Oct 8 19:39:52 2021 GMT / notafter: Oct 6 19:39:52 2031 GMT]
[Thu Oct 06 08:48:40.496833 2022] [ssl:error] [pid 525:tid 548353045568] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Thu Oct 06 08:48:40.499010 2022] [mpm_event:notice] [pid 525:tid 548353045568] AH00489: Apache/2.4.54 (Debian) OpenSSL/1.1.1n configured -- resuming normal operations
[Thu Oct 06 08:48:40.499062 2022] [core:notice] [pid 525:tid 548353045568] AH00094: Command line: '/usr/sbin/apache2'
[Thu Oct 06 08:49:58.335749 2022] [proxy_fcgi:error] [pid 529:tid 548225843584] [client 192.168.178.76:60226] AH01067: Failed to read FastCGI header
[Thu Oct 06 08:49:58.335913 2022] [proxy_fcgi:error] [pid 529:tid 548225843584] (104)Connection reset by peer: [client 192.168.178.76:60226] AH01075: Error dispatching request to :4443:
[Thu Oct 06 08:49:58.412918 2022] [mpm_event:notice] [pid 525:tid 548353045568] AH00492: caught SIGWINCH, shutting down gracefully
[Thu Oct 06 08:50:03.008120 2022] [ssl:warn] [pid 469:tid 547801306176] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Thu Oct 06 08:50:03.012876 2022] [ssl:error] [pid 469:tid 547801306176] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: 18C088C8F787E3CFD6C7C76280DC1F392C6E3DC2 / notbefore: Oct 8 19:39:52 2021 GMT / notafter: Oct 6 19:39:52 2031 GMT]
[Thu Oct 06 08:50:03.012981 2022] [ssl:error] [pid 469:tid 547801306176] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Thu Oct 06 08:50:03.102852 2022] [ssl:warn] [pid 583:tid 547801306176] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Thu Oct 06 08:50:03.103406 2022] [ssl:error] [pid 583:tid 547801306176] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=archlinux / issuer: CN=archlinux / serial: 18C088C8F787E3CFD6C7C76280DC1F392C6E3DC2 / notbefore: Oct 8 19:39:52 2021 GMT / notafter: Oct 6 19:39:52 2031 GMT]
[Thu Oct 06 08:50:03.108988 2022] [ssl:error] [pid 583:tid 547801306176] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Thu Oct 06 08:50:03.123946 2022] [mpm_event:notice] [pid 583:tid 547801306176] AH00489: Apache/2.4.54 (Debian) OpenSSL/1.1.1n configured -- resuming normal operations
[Thu Oct 06 08:50:03.124059 2022] [core:notice] [pid 583:tid 547801306176] AH00094: Command line: '/usr/sbin/apache2'
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
https://pastebin.com/s4Q2J3KQ