Hello,
I am facing an issue as I lost my phone with 2FA codes.
But, I do have the Backup_codes !
Issue is that my nextcloud instance does not offer me the choice to use my Backup_codes.
My next cloud instance is here : https://coffre.renaudie.fr
When I entered my User_Id and Password, it asks me for TOTP as a challenge but does not show me the possibility to opt for the “Backup_codes” challenge, so I have nowhere to use my backup_codes.
I tried to access manually https://coffre.renaudie.fr/index.php/login/challenge/backup_codes but it only redirects me to /index.php/login/selectchalenge .
I do not know where and how to access console, and I do not know where in FTP files I could get rid of this issue.
Would you please be kind helping me ?
Thanks a lot for your support,
Theo